Mercure Hotel Düsseldorf Neuss

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Hypo-allergenic bedding, in-room safe, desk, laptop workspace
Hypo-allergenic bedding, in-room safe, desk, laptop workspace
Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Overview of Mercure Hotel Düsseldorf Neuss

UNESCO Sustainable Travel Pledge

Mercure Hotel Düsseldorf Neuss

4.0 star property
4-star hotel in Erfttal with restaurant and bar/lounge

7.6/10 Good

436 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Bathtub
  • Bar
The price is €59
Price available on 26/06/2022
Map
Am Goldberg - Am Derikumer Hof 1, Neuss, NW, 41469
Main amenities
  • 115 guestrooms
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Breakfast available
  • Self parking
  • Seasonal outdoor pool
  • Room service
  • Business centre
  • 6 meeting rooms
  • UNESCO Sustainable Property
  • Terrace
  • 24-hour front desk
For families
  • Children stay free
  • Private bathroom
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Erfttal
  • Jever Fun Skihalle - 13 min drive
  • Rhine Tower - 16 min drive
  • Duesseldorf-Hafen - 16 min drive
  • University Hospital - 15 min drive
  • Marktplatz - 17 min drive
  • Rhine Promenade - 17 min drive
  • University of Duesseldorf - 14 min drive
  • Konigsallee - 18 min drive
  • Tonhalle Duesseldorf - 10 min drive
  • Castle Mickeln - 15 min drive

Getting around

  • Duesseldorf International Airport (DUS) - 25 min drive
  • Cologne - Bonn Airport (CGN) - 42 min drive
  • Neuss Holzheim Station - 7 min drive
  • IKEA Kaarst Station - 8 min drive
  • Neuss Central Station - 8 min drive
  • Neuss Norf Station - 10 min walk

About this property

Mercure Hotel Düsseldorf Neuss

Located near a train station, Mercure Hotel Düsseldorf Neuss is a great choice for a stay in Neuss. After having fun at the seasonal outdoor pool, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. A terrace and a garden are other highlights at this upmarket hotel, and rooms offer flat-screen TVs and room service. The comfortable beds and overall property condition get great marks from fellow travellers. Public transportation is close by: Neuss Norf Station is only 10 minutes on foot.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of SGS (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 115 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 3 PM until midnight
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)

Pets

  • Pets allowed (dogs only)*
  • Service animals welcome
  • 2 per room
  • Food and water bowls available

Internet

  • Internet
  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Parking
  • Covered on-site self-parking (EUR 6 per day; includes in/out privileges)
  • On-site parking is limited
  • Free off-site parking within 328 ft
  • Street parking available

Other information

  • LOCALIZE
  • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:00 AM–10:30 AM on weekdays and 7:00 AM–11:00 AM on weekends
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • Room service (limited hours)

Taking the kids

  • Children stay free

What to do

  • Shopping

Working away

  • Business centre
  • 6 meeting rooms
  • Computer station
  • Conference space (3789 square feet)

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Seasonal outdoor pool

Accessibility

  • Lift
  • Handrails in stairwells
  • Well-lit path to entrance

Languages spoken

  • Dutch
  • English
  • French
  • German
  • Italian
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bath or shower
  • Hydromassage shower head
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of EUR 18 per person (approximately)

Pets

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Service animals exempt from fees
  • Pet deposit: EUR 10 per night
  • Pets are allowed for an extra charge of EUR 10 per pet, per day

Parking

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Covered self-parking costs EUR 6 per day with in/out privileges

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • The seasonal pool is open from June to September

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast.

This property affirms that it adheres to the cleaning and disinfection practices of SGS (third-party expert - Global).

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a smoke detector and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards and cash.

Also known as

Mercure Hotel Düsseldorf Neuss
Mercure Düsseldorf Neuss
Mercure Dusseldorf Neuss Neuss
Mercure Hotel Düsseldorf Neuss Hotel
Mercure Hotel Düsseldorf Neuss Neuss
Mercure Hotel Düsseldorf Neuss Hotel Neuss

Frequently asked questions

Overall score and ratings

7.6

Good

8.2/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

6/10 Good

Average. Don’t pay for superior rooms
Paid extra for a room for 2 beds but it’s the same as the cheaper rooms with a bed and sofa bed. Bar was closed which was annoying and not mentioned when booking
Richard, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Didier, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Great hotel and stay
Great stay! The chef Waseem was so nice and helping every day. The staff would greet us daily and Waseem made sure he made us feel extra special!
Sumeet, 5-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Nice area
Very nice hotel and clean with great service and easy check-in. Very nice area as well.
Patricia, 1-night business trip
Verified Hotels.com guest review

2/10 Poor

Lost all of my money
Could not travel due to coronavirus....lost all of my money as the Hotel would not refund. Hotels.com did not assist
Timothy, 4-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Nice, neat and clean place. Very nice and polite staff.
Manuel, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Stephane, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

SIMON, 1-night trip with friends
Verified Hotels.com guest review

8/10 Very good

1-night trip
Verified Expedia guest review

6/10 Good

Located in remote area and nothing to offer by the Hotel and area
3-night business trip
Verified Expedia guest review