Americas Best Value Inn & Suites, Tyler

We did not end up staying there because the rooms were not what they told us when we made our booking. With a handicapped son in a wheelchair (which they knew) the room they wanted to give us was nowhere near feasible, so we had to find another motel at the last minute after traveling all day.

Hotels.com -5 STARS! We made a rush trip after a tornado destroyed a friend's home. We booked through Hotels.com at a Motel 6. The hotel informed us that their rooms filled up quickly after the storms, and they could not honor our reservation. I called Hotels.com and they assured me that they would find a room. They called several hotels to check availability and were able to find one for us in the same area. The price was different, but Hotels.com covered the difference since they guaranteed the booking. We have used Hotels.com for 4+ years, and we will ALWAYS continue to use Hotels.com for our hotel bookings! The hotel itself - 2.5 STARS. It is old and not updated, but it was relatively clean. My biggest complaint was the staff at check-in. The 2 men at the front desk were rude and seemed annoyed that so many people were checking in at one time late in the night. The "breakfast" is not good. We walked to Denny's right around the corner! We did have plenty of hot water for showers - no complaints there. The hotel location is great - right on the loop and easy for us to get on the highway heading to Lindale. Overall, we had a place to stay and were very grateful. I wouldn't choose to stay there again, but grateful all the same.

When we fist arrived the hotel seemed alright not the best but not the worst either, we quickly discovered that the shower did not work, the room was missing light bulbs, and the handle on our door came off when you opened the door...maintenance fixed it all, but the owners seemed to be really upset with us for bringing these issues to their attention

the room smelled extremely musty. The tub/shower was filthy. The breakfast was pitiful. They cut Little Debbie snack cakes in half and put them on a tray, the "cooler" that the milk and oj was in didn't work so they were warm. We will never go back to this hotel.

Just there for one night - hotel and hotels.com good to work with. Reservation was accidentally made at a different address. But with a truck under an oversize load - I couldn't go to that hotel. They did change the reservation over. The staff at both locations were very nice and accommodating. Room was clean & comfortable enough.