Mercure Hotel Aachen Europaplatz

Photo gallery for Mercure Hotel Aachen Europaplatz

Primary image
Seasonal outdoor pool, pool loungers
Seasonal outdoor pool, pool loungers
Terrace/patio
Terrace/patio

Overview of Mercure Hotel Aachen Europaplatz

UNESCO Sustainable Travel Pledge

Mercure Hotel Aachen Europaplatz

4.0 star property
4-star hotel with restaurant, near Carolus Thermen Bad Aachen

8.4/10 Very good

468 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Non-smoking
  • Air conditioning
The price is €89
Price available on 06/10/2022
Map
Joseph-von-Goerres-Str. 21, Aachen, NRW, 52068
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Breakfast available
  • Self parking
  • Seasonal outdoor pool
  • Room service
  • 24-hour business centre
  • Business centre
  • UNESCO Sustainable Property
  • Terrace
  • 24-hour front desk
  • Air conditioning
For families
  • Children stay free
  • Free cots/infant beds
  • Playground on site
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television

Choose dates to view prices

About this area

What's nearby

  • In Aachen-Mitte

Getting around

  • Maastricht (MST-Maastricht - Aachen) - 38 min drive
  • Cologne - Bonn Airport (CGN) - 44 min drive
  • Liege (LGG) - 59 min drive
  • Aachen-Rothe Erde Station - 21 min walk
  • Aachen (XHJ-Aachen Central Rail Station) - 26 min walk
  • Aachen Central Station - 26 min walk

About this property

Mercure Hotel Aachen Europaplatz

4-star eco-friendly hotel in the heart of Aachen-Mitte
A terrace, a garden and a playground are just a few of the amenities provided at Mercure Hotel Aachen Europaplatz. The on-site international cuisine restaurant, AIXcellence, features al fresco dining. In addition to dry cleaning/laundry services and a fireplace in the lobby, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • A seasonal outdoor pool with sunloungers
  • Buffet breakfast (surcharge), self-parking (surcharge) and a banquet hall
  • A TV in the lobby, luggage storage and a front desk safe
  • Tour/ticket information, a gift shop and a lift
  • Guest reviews say great things about the quiet location and helpful staff
Room features
All guest rooms at Mercure Hotel Aachen Europaplatz have thoughtful touches, such as air conditioning, in addition to amenities, such as complimentary wireless Internet access and safes.
Extra amenities include:
  • Hypo-allergenic bedding, rollaway/extra beds (surcharge) and free cots/infant beds
  • Bathrooms with showers and hairdryers
  • LCD TVs with satellite channels
  • Coffee/tea makers, daily housekeeping and desks

Languages

Dutch, English, French, German

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows the industry cleaning and disinfection practices of SGS (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast and dinner
Reservations are required for the use of certain on-site facilities
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
This information is provided by our partners.

At a glance

Hotel size

  • 119 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until anytime
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions
  • At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 3 children (11 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets allowed*
  • Food and water bowls available

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • On-site self-parking (EUR 12 per night; includes in/out privileges)
  • On-site motorhome/coach/lorry parking (fees apply)
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:00 AM–10:00 AM on weekdays and 6:00 AM–11:00 AM on weekends
  • Restaurant
  • Bar/lounge
  • BBQs
  • Private dining
  • Room service (limited hours)

Travelling with children

  • Children stay free
  • Playground
  • Children's menu

What to do

  • Bike rentals nearby

Working away

  • 24-hour business centre
  • Meeting rooms
  • Computer station
  • Conference space (4133 square feet)

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Pool loungers

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Fireplace in lobby
  • Television in common areas
  • Seasonal outdoor pool

Accessibility

  • Lift
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Grab bar near toilet
  • Bathroom emergency pull cord

Languages

  • Dutch
  • English
  • French
  • German

Room amenities

Be entertained

  • LCD television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Soundproofed rooms
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

AIXcellence – This restaurant specialises in international cuisine and serves lunch and dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available.
Mephisto – This bar serves dinner and light fare. Open selected days.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

  • Buffet breakfast is offered for an extra charge of EUR 20 per person (approximately)

Children & extra beds

  • Rollaway beds are available for an additional charge

Pets

  • Pets are allowed for an extra charge of EUR 15 per pet, per day

Parking

  • Self-parking costs EUR 12 per night with in/out privileges
  • RV/bus/lorry parking is available for an extra charge

Pool, spa, & gym (if applicable)

  • The seasonal pool is open from May to September

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast and dinner.

At check-in, guests must provide either a negative COVID-19 test result, or a record of full COVID-19 vaccination.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of SGS (third-party expert - Global).

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing that there's a smoke detector and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards, mobile payments and cash.

Mobile payment options include: Apple Pay.

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Also known as

Mercure Hotel Aachen Europaplatz
Mercure Hotel Europaplatz
Mercure Aachen Europaplatz
Mercure Europaplatz
Accor Aachen Europaplatz
Mercure Aachen Europaplatz
Mercure Hotel Aachen Europaplatz Hotel
Mercure Hotel Aachen Europaplatz Aachen
Mercure Hotel Aachen Europaplatz Hotel Aachen

Frequently asked questions

Does Mercure Hotel Aachen Europaplatz offer free cancellation for a full refund?
Yes, Mercure Hotel Aachen Europaplatz does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Mercure Hotel Aachen Europaplatz?
As of 4 October 2022, prices found for a 1-night stay for 2 adults at Mercure Hotel Aachen Europaplatz on 6 October 2022 start from €89, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Mercure Hotel Aachen Europaplatz?
This property confirms that guests must provide documentation related to COVID-19 at check-in. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitiser and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Mercure Hotel Aachen Europaplatz?
Yes, there's a seasonal outdoor pool.
Are pets allowed at Mercure Hotel Aachen Europaplatz?
Yes, pets are welcome. There's a charge of EUR 15 per pet, per day. Food and water bowls are available.
Is parking offered on site at Mercure Hotel Aachen Europaplatz?
Yes. Self-parking costs EUR 12 per night. Motorhome/coach/lorry parking is available.
What are the check-in and check-out times at Mercure Hotel Aachen Europaplatz?
You can check in from 3:00 PM - anytime. Check-out time is noon. Contactless social distancing and check-out are available.
What is there to do at Mercure Hotel Aachen Europaplatz and nearby?
Have fun during the warmer months with activities nearby such as cycling. Additional recreation nearby includes casino gaming. Enjoy amenities such as a seasonal outdoor pool, a picnic area and a garden.
Are there restaurants at or near Mercure Hotel Aachen Europaplatz?
Yes, AIXcellence offers al fresco dining and international cuisine. Nearby restaurants include Zum Stavros (3-min walk), Gare du Nord (5-min walk) and Fletcher Davis (7-min walk).
What's the area around Mercure Hotel Aachen Europaplatz like?
Mercure Hotel Aachen Europaplatz is a short 12-minute walk from Carolus Thermen Bad Aachen and 16 minutes' walk from Eurogress Aachen. Our travellers say that the local area is very quiet.

Overall score and ratings

8.4

Very good

8.9/10

Cleanliness

8.6/10

Staff & service

8.3/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

8/10 Very good

Michael, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent
Have stayed here for many years always good.
John, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Lord Frederick L, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Nice hotel with a pool
The pool and the playground was very great for our 1,5 year old daughter. We had a great time!
1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Great overnight stay
Loved the place. Easy to find being next to Europaplatz. Large carpark, immaculate good sized room with comfy bed. TV with huge selection of stations and even a gift of chocolate and nuts! Breakfast was good too. Will definitely look to stay again on my next trip to Aachen
Clive, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Sanctuary in Aachen
The hotel was clean, well equipped and quiet. Friendly staff and well behaved fellow guests made the whole experience very pleasant and relaxing. The breakfast was amazing. I wished I’d brought my swimsuit, the pool looked very inviting. Having a garden to relax in was a real bonus.
Antje, 1-night family trip
Verified Hotels.com guest review

4/10 Fair

Visit spoiled by smell.
The hotel looked very smart, foyer impressive apart from a terrible smell like drains or toilet smell which permeated the building. Our room on the first floor also smelt. Receptionist said she couldn't smell it. Hotel full so couldn't move rooms. Smell wasn't resolved throughout our two night stay. Beforehand, had series of annoying emails about taking pets, parking charges, and worryingly asking to put in an email a credit card number to guarantee room booking if arriving late, even though room was prepaid. Hotels.com advice is never to do this, so I refused. This was disturbing to say the least. However, the room was very nice, bed comfortable and bedding clean. Lovely bathroom. Just a shame these other points spoiled this stay.
shaun, 2-night trip
Verified Hotels.com guest review

2/10 Poor

Simon, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Ashwin kumar, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Very nice hotel with easy access to Aachen and good access to bicycle / walking paths. Hotel should provide gate through fence for guest access to walking path at rear of property.
scott, 6-night business trip
Verified Expedia guest review