Mercure Hotel Aachen Europaplatz in Aachen

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Family-friendly hotel with restaurant, near Carolus Thermen Bad Aachen

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Overview
Rooms
Location
Amenities
Policies

Very good

Property highlights

Pet-friendly

Pool

Parking available

Free WiFi

Restaurant

Bar

Joseph-von-Goerres-Str. 21, Aachen, NRW, 52068

Main amenities

Daily housekeeping
Restaurants and bar/lounge
Breakfast available
Self parking
Seasonal outdoor pool
Room service
24-hour business centre
Business centre
Meeting rooms
Terrace
24-hour front desk
Air conditioning

For families

Children stay free
Free cots/infant beds
Playground on site
Connecting/adjoining rooms available
Private bathroom
Television

Room options

Privilege, Double Room, 1 Double Bed

18 sq m
Sleeps 3
1 Double Bed

Deluxe Twin Room

Sleeps 3
1 Double Bed OR 2 Single Beds

Standard Double Room, 1 Double Bed

18 sq m
Sleeps 3
1 Double Bed

Standard Room, 2 Single Beds

18 sq m
Sleeps 3
2 Single Beds

About this area

What's nearby

In Aachen-Mitte

Getting around

Maastricht (MST-Maastricht - Aachen) - 37 min drive
Cologne - Bonn Airport (CGN) - 60 min drive
Liege (LGG) - 154 min drive
Eurogress Aachen Bus Stop - 18 min walk
Eurogress Aachen Bus Stop - 18 min walk
Aachen-Rothe Erde Station - 22 min walk

Restaurants

Dumont - 3 min drive
Pfannenzauber - 20 min walk
Restaurant One and Only - 15 min walk
Kolumbianisches Restaurant Karibik - 18 min walk
OECHER Eis-Treff - 4 min drive

About this property

Mercure Hotel Aachen Europaplatz

Located near a train station, Mercure Hotel Aachen Europaplatz is a great choice for a stay in Aachen. The seasonal outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at AIXcellence, which serves international cuisine and is open for lunch and dinner. Other features include a bar/lounge, a terrace and a garden.

Languages

Dutch, English, French, German

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

High-touch surfaces are cleaned and disinfected

Sheets and towels are washed at 60°C or hotter

Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Follows the industry cleaning and disinfection practices of SGS (third-party expert - Global)

Check-in

Contactless social distancing and check-out

Cashless transactions are available for all charges at the property

Protective shields in place at main contact areas

Social distancing measures in place

Contactless room service is available.

Safety measures

Personal protective equipment worn by staff

Temperature checks given to staff

Temperature checks available for guests

Masks available

Masks are required at the property

Hand sanitiser provided

Enhanced food service safety measures are in place

Individually wrapped food options available for breakfast and dinner

Reservations are required for the use of certain on-site facilities

At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination

This information is provided by our partners.

At a glance

Hotel size

119 rooms
Arranged over 3 floors

Arriving/Leaving

Check-in time from 3:00 PM until anytime
Minimum check-in age – 18
Check-out time is noon

Restrictions related to your trip

Check COVID-19 restrictions
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination

Special check-in instructions

Front desk staff will greet guests on arrival
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination

Required at check-in

Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18

Children

Up to 3 children (11 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

Pets allowed*
Service animals welcome
Food and water bowls available

Internet

Free WiFi and wired Internet access in public areas
Free WiFi and wired Internet access in rooms

Parking

On-site self-parking (EUR 12 per night; includes in/out privileges)
On-site motorhome/coach/lorry parking (fees apply)
Wheelchair-accessible parking on site

Other information

Smoke-free property

Property amenities

Food and drink

Buffet breakfast (surcharge) 6:00 AM–10:00 AM on weekdays and 7:00 AM–11:00 AM on weekends
Restaurant
Bar/lounge
Barbecue grills
Private dining
Room service (limited hours)

Travelling with children

Children stay for free (see details)
Playground
Children's menu

What to do

Bike rentals nearby

Working away

24-hour business centre
Meeting rooms
Computer station
Conference space (4133 square feet)

Services

24-hour front desk
Tour/ticket assistance
Dry cleaning/laundry services
Free newspapers in reception
Luggage storage
Multilingual staff
Bike storage
Pool loungers

Facilities

1 building/tower
Safe-deposit box at front desk
Garden
Picnic area
Terrace
Fireplace in reception
Television in common areas
Seasonal outdoor pool
Bike parking
Vegan dining options
Vegetarian dining options
Locally owned and organised tours and activities
Local culture and ecosystem education
At least 80% of lighting from LEDs
Comprehensive food waste policy
Comprehensive recycling policy
Banquet hall
Reception hall

Accessibility

Lift
Accessible bathroom (selected rooms)
Wheelchair-accessible
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Grab bar near toilet
Bathroom emergency pull cord

Room amenities

Be entertained

LCD television
Satellite TV channels

Home comfort

Air conditioning
Coffee/tea maker
Iron/ironing board (on request)

Sleep well

Hypo-allergenic bedding
Blackout curtains
Soundproofed rooms
Free cot/infant bed
Rollaway/extra bed (surcharge)
Bed sheets provided

Freshen up

Private bathroom
Shower only
Eco-friendly toiletries
Hairdryer
Towels

Stay connected

Desk
Free WiFi and wired Internet
Phone

Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Eco-friendly toiletries
Eco-friendly cleaning products provided
LED light bulbs
Water-efficient showers only
Water-efficient toilets only

Special features

Dining

AIXcellence – This restaurant specialises in international cuisine and serves lunch and dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available.

Mephisto – This bar serves dinner and light fare. Open selected days.

Fees & policies

Optional extras

Buffet breakfast is offered for an extra charge of approximately EUR 20 per person

Renovations and closures

The property is closed: Christmas Eve, Christmas Day, New Year's Eve and New Year's Day.

Children & extra beds

Rollaway beds are available for an additional charge

Pets

Service animals exempt from fees
Pets are allowed for an extra charge of EUR 15 per pet, per day

Parking

Self-parking costs EUR 12 per night with in/out privileges
RV/bus/lorry parking is available for an extra charge

Pool, spa, & gym (if applicable)

The seasonal pool is open from May to September

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast and dinner.

At check-in, guests must provide either a negative COVID-19 test result, or a record of full COVID-19 vaccination.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of SGS (third-party expert - Global).

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property uses wind and solar energy, plus eco-friendly cleaning products.

Guests can rest easy knowing that there's a smoke detector and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, mobile payments and cash.

Mobile payment options include: Apple Pay.

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Also known as

Mercure Hotel Aachen Europaplatz

Mercure Hotel Europaplatz

Mercure Aachen Europaplatz

Mercure Europaplatz

Accor Aachen Europaplatz

Mercure Aachen Europaplatz

Mercure Hotel Aachen Europaplatz Hotel

Mercure Hotel Aachen Europaplatz Aachen

Mercure Hotel Aachen Europaplatz Hotel Aachen

Frequently asked questions

Does Mercure Hotel Aachen Europaplatz offer free cancellation for a full refund?

Yes, Mercure Hotel Aachen Europaplatz does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

What are the cleanliness and hygiene measures currently in place at Mercure Hotel Aachen Europaplatz?

This property confirms that guests must provide documentation related to COVID-19 at check-in. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitiser and social distancing measures are in place. Please note that this information has been provided by our partners.

Is there a pool at Mercure Hotel Aachen Europaplatz?

Yes, there's a seasonal outdoor pool.

Are pets allowed at Mercure Hotel Aachen Europaplatz?

Yes, pets are welcome. There's a charge of EUR 15 per pet, per day. Service animals are exempt from fees. Food and water bowls are available.

Is parking offered on site at Mercure Hotel Aachen Europaplatz?

Yes. Self-parking costs EUR 12 per night. Motorhome/coach/lorry parking is available.

What are the check-in and check-out times at Mercure Hotel Aachen Europaplatz?

You can check in from 3:00 PM - anytime. Check-out time is noon. Contactless social distancing and check-out are available.

What is there to do at Mercure Hotel Aachen Europaplatz and nearby?

Have fun during the warmer months with activities nearby such as cycling. Additional recreation nearby includes casino gaming. Enjoy amenities such as a seasonal outdoor pool, a picnic area and a garden.

Are there restaurants at or near Mercure Hotel Aachen Europaplatz?

Yes, AIXcellence offers al fresco dining and international cuisine.

What's the area around Mercure Hotel Aachen Europaplatz like?

Mercure Hotel Aachen Europaplatz is a short 12-minute walk from Carolus Thermen Bad Aachen and 16 minutes' walk from Eurogress Aachen.

8.4

Very good

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness