Mercure Hotel Aachen Europaplatz

Family-friendly hotel with restaurant, near Carolus Thermen Bad Aachen

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Mercure Hotel Aachen Europaplatz

Photo gallery for Mercure Hotel Aachen Europaplatz

Hypo-allergenic bedding, in-room safe, desk, blackout curtains
Exterior
Property entrance
Standard Double Room, 1 Double Bed
Bar (on property)

Overview of Mercure Hotel Aachen Europaplatz

8.4

Very good

Property highlights

  • Pet-friendly
  • Pool
  • Parking available
  • Free WiFi
  • Restaurant
  • Bar
Map
Joseph-von-Goerres-Str. 21, Aachen, NRW, 52068
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Breakfast available
  • Self parking
  • Seasonal outdoor pool
  • Room service
  • 24-hour business centre
  • Business centre
  • Meeting rooms
  • Terrace
  • 24-hour front desk
  • Air conditioning
For families
  • Children stay free
  • Free cots/infant beds
  • Playground on site
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television

Room options

Privilege, Double Room, 1 Double Bed

  • 18 sq m
  • Sleeps 3
  • 1 Double Bed

Deluxe Twin Room

  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

Standard Double Room, 1 Double Bed

  • 18 sq m
  • Sleeps 3
  • 1 Double Bed

Standard Room, 2 Single Beds

  • 18 sq m
  • Sleeps 3
  • 2 Single Beds

About this area

What's nearby

  • In Aachen-Mitte

Getting around

  • Maastricht (MST-Maastricht - Aachen) - 37 min drive
  • Cologne - Bonn Airport (CGN) - 60 min drive
  • Liege (LGG) - 154 min drive
  • Eurogress Aachen Bus Stop - 18 min walk
  • Eurogress Aachen Bus Stop - 18 min walk
  • Aachen-Rothe Erde Station - 22 min walk

Restaurants

  • Dumont - 3 min drive
  • Pfannenzauber - 20 min walk
  • Restaurant One and Only - 15 min walk
  • Kolumbianisches Restaurant Karibik - 18 min walk
  • OECHER Eis-Treff - 4 min drive

About this property

Mercure Hotel Aachen Europaplatz

Located near a train station, Mercure Hotel Aachen Europaplatz is a great choice for a stay in Aachen. The seasonal outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at AIXcellence, which serves international cuisine and is open for lunch and dinner. Other features include a bar/lounge, a terrace and a garden.

Languages

Dutch, English, French, German

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows the industry cleaning and disinfection practices of SGS (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast and dinner
Reservations are required for the use of certain on-site facilities
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
This information is provided by our partners.

At a glance

Hotel size

  • 119 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until anytime
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions
  • At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 3 children (11 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets allowed*
  • Service animals welcome
  • Food and water bowls available

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • On-site self-parking (EUR 12 per night; includes in/out privileges)
  • On-site motorhome/coach/lorry parking (fees apply)
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:00 AM–10:00 AM on weekdays and 7:00 AM–11:00 AM on weekends
  • Restaurant
  • Bar/lounge
  • Barbecue grills
  • Private dining
  • Room service (limited hours)

Travelling with children

  • Children stay for free (see details)
  • Playground
  • Children's menu

What to do

  • Bike rentals nearby

Working away

  • 24-hour business centre
  • Meeting rooms
  • Computer station
  • Conference space (4133 square feet)

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Multilingual staff
  • Bike storage
  • Pool loungers

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Fireplace in reception
  • Television in common areas
  • Seasonal outdoor pool
  • Bike parking
  • Vegan dining options
  • Vegetarian dining options
  • Locally owned and organised tours and activities
  • Local culture and ecosystem education
  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Banquet hall
  • Reception hall

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • Wheelchair-accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Grab bar near toilet
  • Bathroom emergency pull cord

Room amenities

Be entertained

  • LCD television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Soundproofed rooms
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Eco-friendly toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • LED light bulbs
  • Water-efficient showers only
  • Water-efficient toilets only

Special features

Dining

AIXcellence – This restaurant specialises in international cuisine and serves lunch and dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available.
Mephisto – This bar serves dinner and light fare. Open selected days.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 20 per person

Renovations and closures

The property is closed: Christmas Eve, Christmas Day, New Year's Eve and New Year's Day.

Children & extra beds

  • Rollaway beds are available for an additional charge

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 15 per pet, per day

Parking

  • Self-parking costs EUR 12 per night with in/out privileges
  • RV/bus/lorry parking is available for an extra charge

Pool, spa, & gym (if applicable)

  • The seasonal pool is open from May to September

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast and dinner.

At check-in, guests must provide either a negative COVID-19 test result, or a record of full COVID-19 vaccination.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of SGS (third-party expert - Global).

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property uses wind and solar energy, plus eco-friendly cleaning products.
Guests can rest easy knowing that there's a smoke detector and a first aid kit on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, mobile payments and cash.
Mobile payment options include: Apple Pay.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Also known as

Mercure Hotel Aachen Europaplatz
Mercure Hotel Europaplatz
Mercure Aachen Europaplatz
Mercure Europaplatz
Accor Aachen Europaplatz
Mercure Aachen Europaplatz
Mercure Hotel Aachen Europaplatz Hotel
Mercure Hotel Aachen Europaplatz Aachen
Mercure Hotel Aachen Europaplatz Hotel Aachen

Frequently asked questions

Does Mercure Hotel Aachen Europaplatz offer free cancellation for a full refund?
Yes, Mercure Hotel Aachen Europaplatz does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Mercure Hotel Aachen Europaplatz?
This property confirms that guests must provide documentation related to COVID-19 at check-in. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitiser and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Mercure Hotel Aachen Europaplatz?
Yes, there's a seasonal outdoor pool.
Are pets allowed at Mercure Hotel Aachen Europaplatz?
Yes, pets are welcome. There's a charge of EUR 15 per pet, per day. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Mercure Hotel Aachen Europaplatz?
Yes. Self-parking costs EUR 12 per night. Motorhome/coach/lorry parking is available.
What are the check-in and check-out times at Mercure Hotel Aachen Europaplatz?
You can check in from 3:00 PM - anytime. Check-out time is noon. Contactless social distancing and check-out are available.
What is there to do at Mercure Hotel Aachen Europaplatz and nearby?
Have fun during the warmer months with activities nearby such as cycling. Additional recreation nearby includes casino gaming. Enjoy amenities such as a seasonal outdoor pool, a picnic area and a garden.
Are there restaurants at or near Mercure Hotel Aachen Europaplatz?
Yes, AIXcellence offers al fresco dining and international cuisine.
What's the area around Mercure Hotel Aachen Europaplatz like?
Mercure Hotel Aachen Europaplatz is a short 12-minute walk from Carolus Thermen Bad Aachen and 16 minutes' walk from Eurogress Aachen.

Reviews

8.4

Very good

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Exceptional

sylvie, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

rayan, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Daniel, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Richard, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Good spot
Perfect for business. Very attentive staff, good breakfast and well situated.
Manuel, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Ria, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Min-Chang, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Hotel zu empfehlen!
normal großes Zimmer, sauber, Hotel zu empfehlen! Allerdings ist die Lüftung im Badezimmer sehr schwach, so dass sich nach dem Duschen überall ein Feuchtigkeitsfilm absetzt.
3-night business trip
Verified Hotels.com guest review

6/10 Good

marc, 1-night trip
Verified Hotels.com guest review

8/10 Very good

N G, 2-night business trip
Verified Hotels.com guest review