Best Western St. Catharines Hotel & Conference Centre

Photo gallery for Best Western St. Catharines Hotel & Conference Centre

Primary image
Indoor pool, outdoor pool, pool loungers
Indoor pool, outdoor pool, pool loungers
Outdoor spa tub
In-room safe, desk, iron/ironing board, free cots/infant beds

Overview of Best Western St. Catharines Hotel & Conference Centre

Best Western St. Catharines Hotel & Conference Centre

2.5 star property
St. Catharines hotel with outdoor pool and indoor pool

8.2/10 Very good

1,001 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
Map
2 North Service Rd, St. Catharines, ON, L2N4G9
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Indoor pool and outdoor pool
  • Fitness centre
  • Sauna
  • Steam room
  • Spa tub
  • Business centre
  • Terrace
  • 24-hour front desk
  • Garden
  • Front desk safe
For families
  • Free cots/infant beds
  • Microwave
  • Connecting/adjoining rooms available
  • Private bathroom
  • Garden
  • Terrace
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • Heart of St. Catharines
  • Lake Ontario - 5 min drive
  • Brock University - 12 min drive
  • Outlet Collection at Niagara - 11 min drive
  • Lundy's Lane - 14 min drive
  • Clifton Hill - 15 min drive
  • Peller Estates Winery - 24 min drive
  • Shaw Festival Theatre - 20 min drive
  • Niagara SkyWheel - 15 min drive
  • Fallsview Casino - 15 min drive
  • Rainbow Bridge - 17 min drive

Getting around

  • Niagara Falls, NY (IAG-Niagara Falls Intl.) - 24 min drive
  • Toronto, ON (YYZ-Pearson Intl.) - 72 min drive
  • St. Catharines Station - 5 min drive
  • Niagara Falls Station - 16 min drive
  • Niagara Falls, ON (XLV-Niagara Falls Train Station) - 16 min drive

About this property

Best Western St. Catharines Hotel & Conference Centre

When you stay at Best Western St. Catharines Hotel & Conference Centre, you'll be within a 15-minute drive of Clifton Hill. After hanging out at the outdoor pool or indoor pool, guests can grab a bite to eat at WRIGLEYS SPORTS BAR, which serves American cuisine and is open for lunch and dinner. A bar/lounge and a fitness centre are offered, and in-room conveniences include fridges and microwaves. Fellow travellers say good things about the comfortable beds and helpful staff.

Languages

English, French, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of We Care Clean (Best Western)
Follows the industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

At a glance

Hotel size

  • 141 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 4 PM until 1 AM
  • Express check-in/out
  • Early check-in subject to availability
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Pets

  • Pets allowed (dogs and cats only, 2 per room, up to 80 lbs)*
  • Service animals welcome

Internet

  • Free WiFi and wired Internet access in public areas

Parking

  • Free on-site self-parking
  • Free on-site motorhome/coach/lorry parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Bar/lounge
  • BBQs

Travelling with children

  • Mini golf

What to do

  • Mini golf
  • Golfing nearby
  • Winery tours nearby

Working away

  • Business centre
  • Meeting rooms

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers

Facilities

  • 1 building/tower
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Fitness centre
  • An outdoor pool
  • An indoor pool
  • Hot tub
  • Sauna
  • Steam room

Accessibility

  • Braille/raised signage
  • Lift
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Well-lit path to entrance
  • Step-free path to entrance

Languages

  • English
  • French
  • Russian
  • Spanish

Room amenities

Be entertained

  • 43-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Eco-friendly toiletries
  • Hairdryer

Stay connected

  • Desk
  • WiFi
  • Free local calls

Food and drink

  • Fridge
  • Microwave

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries

Special features

Dining

WRIGLEYS SPORTS BAR – This restaurant specialises in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Awards and affiliations

Green/Sustainable Property
This property participates in Green Key Eco-Rating Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Fees & policies

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late checkout can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

  • Rollaway beds are available for CAD 15.0 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of CAD 30 per pet, per day

Pool, spa, & gym (if applicable)

  • Guests under 16 years old are not allowed in the fitness facility

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some on-site facilities.

Contactless check-out is available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast.

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing that there's a carbon monoxide detector and a smoke detector on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Also known as

Best Western St. Catharines Hotel
Best Western St. Catharines
Best Western St. Catharines Hotel St. Catharines
St Catharines & Conference
Best Western St. Catharines Hotel & Conference Centre Hotel

Frequently asked questions

Overall score and ratings

8.2

Very good

8.5/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.1/10

Eco-friendliness

8/10 Very good

Normand, 2-night trip
Verified Hotels.com guest review

2/10 Poor

No sleep after midnight due to partying
Stayed at this hotel because it was close to the venue we needed to be at at 7:00 the next morning. Paid over $400 for the night. At just after midnight a group from a wedding party returned and continued partying in the room next door which is built as an adjoining room in a wood frame construction hotel. Need I say more! Hotel Management and Security made some attempts to shut things down to no avail. Party ended at 4:00 AM. Manager promised a 50% refund which never was fulfilled.
Bruce, 1-night trip
Verified Hotels.com guest review

6/10 Good

Adam, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Steven, 1-night trip
Verified Hotels.com guest review

8/10 Very good

LIXIA, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Wayne, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Helpful staff
The staff were very friendly and accomodating. I was able to get late check out and stay at the indoor pool after I checked out, since the rain ruinied my plans.
Hayley, 1-night trip
Verified Hotels.com guest review

8/10 Very good

strong odor of chlorine...suggest they vent the pool area better...lots of choice at breakfast...clean...friendly and helpful staff
George, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

Nancy, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Gorgeous outdoor pool
Beautiful hidden gem here with this hotel - very close to alot of amenities - beautiful gym and pools (indoor and outdoors). It reminds me of an old Howard Johnson since it is only 2 levels and set up in a motel style. Watch the sliding doors if your on the lower level - they lock behind you (at least mine did!) and it locked me out of my room and it took the hotel staff 75mins to get me back in! YIKES .... nothing was done to add to my inconvenience....bottles of water or a complimentary bottle of wine would have been nice but I will stay again, just on the upper level! Oh! And breakfast is included but there were no gluten free options which was disappointing
MELANIE, 1-night business trip
Verified Hotels.com guest review