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All properties in Chicago, Illinois, United States of America
1 room, 2 adults

The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago

4.5-star4.5 stars
521 North Rush Street, Chicago, IL, 60611, United States of America

Luxury hotel with 2 restaurants, near House of Blues Chicago
  • Free WiFi in lobby
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • Based on TripAdvisor reviews I booked The Gwen for one night and from the moment of…Feb 6, 2018
  • Wonderful visit, great room, very clean Wonderful front desk staff, very kind.Aug 9, 2020

The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago

  • Superior Room, 1 King Bed
  • Superior Room, 2 Queen Beds
  • Deluxe Room, 2 Queen Beds
  • Deluxe Room, 1 King Bed
  • Deluxe Room, 2 Queen Beds
  • Junior Suite, 1 King Bed
  • Superior Suite, 1 King Bed with Sofa bed
  • Deluxe Room, 1 King Bed
  • Deluxe Suite, 1 King Bed with Sofa bed
  • Junior Suite, 1 King Bed, Balcony
  • Superior Suite, 1 King Bed with Sofa bed, Terrace, City View

What’s around The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago

Landmarks

  • In River North
  • House of Blues Chicago - 9 min walk
  • Water Tower Place - 10 min walk
  • Chicago Riverwalk - 10 min walk
  • Chicago Theatre - 11 min walk
  • Grant Park - 11 min walk
  • John Hancock Center - 12 min walk
  • Millennium Park - 14 min walk

Getting around

  • Midway Intl. Airport (MDW) - 24 min drive
  • O'Hare Intl. Airport (ORD) - 24 min drive
  • Chicago, IL (PWK-Chicago Executive) - 32 min drive
  • Millennium Station - 12 min walk
  • Chicago Van Buren Street Station - 21 min walk
  • Chicago Union Station - 3 min drive
  • Grand Station (Red Line) - 3 min walk
  • Chicago Station (Red Line) - 10 min walk
  • State Station - 10 min walk

At a glance

Key facts

Hotel size

  • This hotel has 311 rooms
  • This hotel is arranged over 17 floors

Arriving/leaving

  • Check-in time 3:00 PM-2:00 AM
  • Check-out time is noon
  • Express check-out
Front desk staff will greet guests on arrival. It is property policy that all guests must wear a face mask within public areas of the property.

Required at check-in

  • Credit card required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 21

Travelling with others

Pets

  • Pets allowed *

  • 2 per room (up to 25 lbs)

Internet

  • Free WiFi in public areas

  • WiFi in rooms *

Transport

Parking

  • Self parking *

  • Electric vehicle charging point

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Continental breakfast daily (surcharge)
  • 2 restaurants
  • Bar/lounge
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • 24-hour fitness facilities
  • Golfing nearby
  • Segway rental/tour nearby
  • Fitness facilities
Working away
  • 24-hour business center
  • Number of meeting rooms - 14
  • Conference space
  • Conference space size (feet) - 3388
  • Conference space size (meters) - 315
Services
  • 24-hour front desk
  • Concierge services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Year Built - 1928
  • Elevator
  • Safe-deposit box at front desk
  • Rooftop terrace
Accessibility
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Braille signage
  • Closed captioned TV
  • Raised toilet seat
  • Lowered peephole/view port in door
  • Low-height counters/sink
  • Grab bar - near toilet
  • Visual fire alarm
  • Lever door handles
Languages Spoken
  • Bosnian
  • Chinese
  • English
  • Indonesian
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Pillow menu
  • Blackout drapes/curtains
  • Premium bedding
Freshen up
  • Private bathroom
  • Separate bathtub and shower
  • Free toiletries
  • Hair dryer
Be entertained
  • 65-inch LCD TV
  • Pay movies
  • Premium TV channels
  • IPod docking station
Stay connected
  • Desk
  • Free newspaper
  • WiFi (surcharge)
  • Free local calls
Food and drink
  • Refrigerator
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Dining

Circa Restaurant and Loun - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Upstairs at The Gwen - This restaurant serves lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Awards and affiliations

  • The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago is listed in the 2013 Condé Nast Traveler Top 100 List.

The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago’s small print

Also known as

  • Conrad Chicago Hotel Chicago
  • Conrad Hotel Chicago
  • Gwen Luxury Collection Hotel Chicago
  • Gwen Luxury Collection Hotel
  • Gwen Luxury Collection Chicago
  • Gwen Luxury Collection

Policies

Parking height restrictions apply.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Guests are provided with hand sanitizer.

The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property. This property is licensed under an applicable law.Property Registration Number delist-temp

Mandatory fees

Deposit: USD 150.00 per stay

Optional extras

Self parking costs USD 75.00 per day

Continental breakfast is offered for an extra charge of USD 16 per person (approximately)

Pets are allowed for an extra charge of USD 125 per pet, per stay (maximum USD 75.00 per stay)

Service animals exempt from fees

WiFi is available in guestrooms for USD 19.95 per day (rates may vary)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago

  • Does The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago offer free cancellation for a full refund?
    Yes, The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is parking offered at The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago?
    Yes. Self parking costs USD 75.00 per day.
  • Are pets allowed at The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago?
    Yes, pets are welcome, with a limit of 2 per room and maximum weight of 25 lbs per pet. There's a charge of USD 125 per pet, per stay. Service animals are exempt from fees.
  • What are the check-in and check-out times at The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago?
    You can check in from 3:00 PM to 2:00 AM. Check-out time is noon.
  • Are there restaurants at or near The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago?
    Yes, there are 2 onsite restaurants. Nearby restaurants include Eddie V's Prime Seafood (1-min walk), Joe's Seafood (1-min walk), and The Purple Pig (1-min walk).

Recent reviews

Exceptional 9.6 From 390 reviews

Exceptional 10.0
Great stay as usual. We love this hotel. One little glitch but was resolved. Great staff!
Donna, us1 night trip
Exceptional 10.0
Loved Everything!!! Spotless and sanitized!!!
Beautiful hotel, lovely service, downtown in walking distance of EVERYTHING!!! Great location and not too expensive. Very clean everything was sanitized and spotless.
Shaaron, us1 night family trip
Exceptional 10.0
Great experience!
Hotel was beautiful! Service was excellent. I love the sealed doors and all the other safety procedures. Will definitely be returning
Gabriel, us1 night trip with friends
Exceptional 10.0
Clean room perfect location.
Anastasia, us1 night family trip
Exceptional 10.0
Enjoyable stay
Very nice hotel for Chicago. The hotel and rooms were clean. The room was spacious, mine included a walkin closet. And the staff were incredibly friendly. The food (though expensive) was delicious. Love the location and found "cheap" parking nearby. I was not a fan of the beds or pillows, too fluffy and soft for me, but that is just a preference thing.
Nicholas, us2 night trip with friends
Exceptional 10.0
Great stay!
Fantastic spot - room was large and comfortable, public spaces great and service very friendly and professional.
Margaret, us1 night business trip
Exceptional 10.0
Great time at the Gwen
Wonderful experience! Hotel was beautiful, spacious room, and very chic! Staff and service were equally excellent!!
Mia, us1 night trip with friends
Exceptional 10.0
The check in was less than 5 minutes. The staff was excellent and genuinely happy! The room was in perfect condition, the separate bathtub and shower were excellent. Watching the NFL playoffs on the 65” TV in the room was a great experience. I will stay there again in the future for sure.
Ryan, us1 night trip
Exceptional 10.0
Want to go back!!
The Gwen was amazing. Staff are super helpful, friendly. Rooms are luxurious, clean, comfy.
Wayne, us1 night trip
Exceptional 10.0
Perfect
tracy, us2 night family trip

The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago

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