6/10 Good
31 May 2023
Extremely disappointing
The hotel is very far outside of Killarney. There is no courtesy shuttle as advertised - I was told quite rudely at the reception when I checked in that the website was wrong and there was noone to drive the courtesy vehicle I had seen in the carpark. The gentleman in concierge (Brendan) then appeared and very kindly offered to take us into town. The spa and leisure facilities are tired - not 5 star. The views are beautiful but only if you are in a higher floor room. We were on the 1st floor and the room was extremely dark, with views of the road, not the lakes, even though we checked in early and asked would we have a view of the lakes - receptionist again quite rudely told me no - hotel is fully booked. I asked about the amenities - what bars / restaurants were available - I was told the bell boy would tell me all of that information.
I would definitely reconsider the front of house staff for first impressions - it put a real dampener on our arrival. Drinks in the bar - very expensive and no real atmosphere. Nice views. Restaurant and bar staff very friendly, John & Brendan in concierge deserve a special thank you. Hotel is fine - not a great location for visiting Killarney, and not the type of hotel you would stay in during the day.
Louise
Louise, 2-night trip
Verified Hotels.com guest review
