Real InterContinental Guatemala

Photo gallery for Real InterContinental Guatemala

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2 outdoor pools, pool loungers
2 outdoor pools, pool loungers
2 outdoor pools, pool loungers
Egyptian cotton sheets, premium bedding, pillow-top beds, minibar

Overview of Real InterContinental Guatemala

Real InterContinental Guatemala

5.0 star property
Luxury hotel with spa, near Plaza Fontabella Shopping Center

9.2/10 Superb

700 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
Map
14 Calle 2-51 Zona 10, Guatemala City, Guatemala
Main amenities
  • Daily housekeeping
  • 4 restaurants and bar/lounge
  • Full-service spa
  • 2 outdoor pools
  • Breakfast available
  • 24-hour health club
  • Sauna
  • Self parking
  • Children's pool
  • Spa tub
  • Room service
  • Coffee shop/cafe
For families
  • Children stay free
  • Free cots/infant beds
  • Children's pool
  • In-room childcare (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Choose dates to view prices

About this area

What's nearby

  • In Zona 10
  • U.S. Embassy in Guatemala - 13 min walk
  • Torre del Reformador - 25 min walk
  • Avenida La Reforma - 1 min drive
  • Embassy of Mexico in Guatemala - 2 min drive
  • Oakland Mall - 6 min drive
  • El Obelisco - 5 min drive
  • La Aurora Zoo - 12 min drive
  • Estadio Nacional Mateo Flores - 4 min drive
  • Teatro Nacional - 5 min drive
  • Guatemala City Hall - 16 min drive

Getting around

  • Guatemala City (GUA-La Aurora Intl.) - 5 min drive
  • Airport pick-up service
  • Area shuttle (surcharge)

About this property

Real InterContinental Guatemala

Located only 2.5 mi (4 km) from the airport, Real InterContinental Guatemala offers pick-up service (available on request). Guests can visit the spa to be pampered with deep-tissue massages, aromatherapy or reflexology, and The Market, one of 4 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. Other highlights at this luxurious hotel include 2 outdoor pools, a bar/lounge and a 24-hour health club. The comfortable beds and helpful staff get great marks from fellow travellers.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodations are sealed after cleaning
Follows the standard cleaning and disinfection practices of Clean Promise (IHG)
Follows the industry cleaning and disinfection practices of Ecolab (third-party expert - Global) and Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

At a glance

Hotel size

  • 239 rooms
  • Arranged over 16 floors

Arriving/Leaving

  • Check-in time from 3 PM until midnight
  • Express check-in/out
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) and wired Internet access in rooms

Parking

  • Secured covered on-site self-parking (GTQ 24 per night)
  • Wheelchair-accessible parking on site
  • Height restrictions apply for on-site parking

Transfers

  • Airport pick-up from 5:00 AM to 11:00 PM*

Off-site

  • Area shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6 AM–10:30 AM
  • 4 restaurants
  • Bar/lounge
  • Coffee shop
  • Private dining
  • Free daily reception
  • Room service (limited hours)
  • Snack bar/deli

Taking the kids

  • Children stay free
  • Children's pool
  • Childcare in room (surcharge)
  • Children's menu

What to do

  • Ecotours nearby
  • Mountain climbing nearby

Working away

  • 24-hour business centre
  • 16 meeting rooms
  • Computer station
  • Conference centre (28299 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers

Facilities

  • 1 building/tower
  • Built in 2000
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • 24-hour health club
  • 2 outdoor pools
  • Art gallery on site
  • Full-service spa
  • Hot tub
  • Sauna
  • Massage/treatment rooms

Accessibility

  • Braille/raised signage
  • Lift
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairwells
  • Wheelchairs available on site
  • Close-captioned TV
  • Grab bar in bath
  • Accessible bath
  • Well-lit path to entrance
  • Step-free path to entrance

Languages spoken

  • English
  • Spanish

Room amenities

Be entertained

  • IPod docking station
  • 48-inch LED TV
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Blackout curtains
  • Soundproofed rooms
  • Premium bedding
  • Pillow-top mattress
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Deep-soaking bath
  • Shower/bath combination
  • Rainfall shower heads
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free newspapers
  • Complimentary wireless Internet access (speed of 100+ Mbps (good for 1–2 people or up to 6 devices)) and free wired Internet
  • Phone

Food and drink

  • Champagne service
  • Free bottled water
  • High chair

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Special features

Spa

SPA InterContinental has 3 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a steam room and Turkish bath/hammam.

The spa is open selected days. Guests under 10 years old are not allowed in the spa.

Dining

The Market – This restaurant specialises in international cuisine and serves breakfast, lunch, dinner and light fare. A children's menu is available.
Tanoshii – This sushi bar specialises in sushi and serves lunch, dinner and light fare. Open daily.
Picasso Stone Flame Oven – This restaurant specialises in Mediterranean cuisine and serves lunch, dinner and light fare. A children's menu is available. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of GTQ 158 per person (approximately)
  • Airport shuttle service is offered for an extra charge of GTQ 144 per vehicle. Maximum occupancy 3
  • Local area shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late check-in between midnight and 3:00 PM can be arranged for an extra charge (amount varies)
  • Late checkout can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for GTQ 160.0 per night
  • Airport shuttle service for children up to age 11 costs GTQ 0

Parking

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Covered self-parking costs GTQ 24 per night
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Guests under 10 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (third-party expert - Global) and Safe Travels (WTTC - Global).

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Also known as

Real InterContinental Guatemala Hotel
Real InterContinental Guatemala
Real Intercontinental Guatemala Hotel Guatemala City
Intercontinental Guatemala City
Real Intercontinental Guatemala City
Real InterContinental Guatemala Guatemala City
Real InterContinental Guatemala Hotel
Real InterContinental Guatemala an IHG Hotel
Real InterContinental Guatemala Guatemala City
Real InterContinental Guatemala Hotel Guatemala City

Frequently asked questions

Overall score and ratings

9.2

Superb

9.4/10

Cleanliness

9.3/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.9/10

Eco-friendliness

4/10 Fair

The hotel itself is very clean and well appointed and bathroom amenities of good quality. There was no coffee/tea maker in the room. For a room with TWO people only one small bottle of water. While service was very friendly and respectful, the only restaurant took 1.5 hours to bring a small plate of fruit (which could have been taken from the breakfast buffet) and one container of yogurt, dinner service was equally slow. So the hotel is recommended but their restaurant is definitely not.
maria, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jorge, 1-night trip
Verified Hotels.com guest review

6/10 Good

No había vaso de agua en el baño. Falta ventilación en los baños.
4-night business trip
Verified Hotels.com guest review

8/10 Very good

Sandra, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Location! Location!
Great locations! Amenities are great and very clean.
Victor, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Cynthia, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Clean, classy hotel, great price!
Jill, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Enrique, 1-night trip
Verified Orbitz guest review

10/10 Exceptional

jose, 2-night trip
Verified Expedia guest review

8/10 Very good

great food
Excellente food
Laura, 2-night business trip
Verified Hotels.com guest review