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Mandarin Oriental Ritz, Madrid

Photo gallery for Mandarin Oriental Ritz, Madrid

Indoor pool
Exterior
Premier Suite (Junior) | Minibar, in-room safe, individually decorated, individually furnished
Restaurant
Restaurant

Overview of Mandarin Oriental Ritz, Madrid

Mandarin Oriental Ritz, Madrid

5.0 star property
Luxury hotel with 2 bars/lounges, near Gran Via Street

9.8/10 Exceptional

35 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Internet access
  • Pet-friendly
  • Airport transfer
  • Gym
Map
Plaza de la Lealtad 5, Madrid, Madrid, 28014
Main amenities
  • 24-hour room service
  • Babysitting
  • Breakfast available
  • Coffee shop/cafe
  • Daily housekeeping
  • Health club
  • Indoor pool
  • Massage/treatment rooms
  • Restaurants and 2 bars/lounges
  • Spa services
  • Steam room
  • WiFi in the lobby
For families
  • Babysitting (surcharge)
  • Connecting/adjoining rooms available
  • Daily housekeeping
  • Garden
  • Laundry facilities
  • Terrace

Room options

About this area

What's nearby

  • In Retiro
  • Prado Museum - 3 min walk
  • El Retiro Park - 6 min walk
  • Gran Via Street - 8 min walk
  • Puerta del Sol - 12 min walk
  • Plaza Mayor - 16 min walk
  • Royal Palace of Madrid - 24 min walk
  • WiZink Center - 30 min walk
  • Thyssen-Bornemisza National Museum - 1 min drive
  • Museo Nacional Centro de Arte Reina Sofía - 2 min drive
  • Puerta de Alcalá - 2 min drive

Getting around

  • Madrid (MAD-Adolfo Suarez Madrid-Barajas) - 20 min drive
  • Madrid Recoletos Station - 11 min walk
  • Atocha Cercanías Station - 15 min walk
  • Madrid Atocha Station - 15 min walk
  • Banco de Espana Station - 6 min walk
  • Anton Martin Station - 10 min walk
  • Sevilla Station - 10 min walk
  • Airport shuttle (surcharge)
  • Train station drop-off (surcharge)
  • Train station pickup (surcharge)
  • Bus station shuttle (surcharge)

Restaurants

  • Starbucks - 3 min walk
  • Café Prado - 5 min walk
  • Faborit - 4 min walk
  • The Green Tea - 3 min walk
  • 100 Montaditos - 3 min walk
Map

About this property

Mandarin Oriental Ritz, Madrid

Putting you in a great location, within a short 10-minute walk of Prado Museum and Gran Via Street, Mandarin Oriental Ritz, Madrid offers an airport shuttle (available 24 hours) for EUR 180 per vehicle one-way. You can grab a bite to eat at the coffee shop/cafe, or indulge in massages, facials or manicures and pedicures. Other highlights at this luxurious hotel include 2 bars/lounges, an indoor pool and a health club. Fellow travellers like the location for the sightseeing and because it's only a short walk to public transportation: Banco de Espana Station is 6 minutes and Anton Martin Station is 10 minutes.

Languages

Arabic, English, French, German, Italian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the regional cleaning and disinfection practices of Safe Tourism Certified (Spain)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch and dinner
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

At a glance

Hotel size

  • 153 rooms
  • Arranged over 6 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Express check-in/out available
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*
  • Supervised childcare*

Pets

  • Pets stay for free (dogs only, up to 11 lb per pet)
  • Service animals welcome
  • Restrictions apply*
  • Pets must be supervised
  • Food and water bowls available
  • Pet-sitting services offered

Internet

  • WiFi in public areas*
  • WiFi and wired Internet access in rooms*

Parking

  • Free on-site self-parking
  • Free on-site valet parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle (available 24 hours)*
  • Bus station shuttle*
  • Train station shuttle on request (available 24 hours a day)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7:00 AM–11:00 AM
  • 2 bars/lounges
  • 24-hour room service
  • Coffee shop
  • Coffee/tea in a common area
  • Restaurant
  • Snack bar/deli

Travelling with children

  • Children's games
  • Supervised childcare (surcharge)

Working away

  • 3 meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Limo or town car service
  • Luggage storage
  • Multilingual staff
  • On-site car hire
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Facilities

  • An indoor pool
  • Built in 1910
  • Garden
  • Health club
  • Massage/treatment rooms
  • Safe-deposit box at front desk
  • Spa services
  • Steam room
  • Terrace

Accessibility

  • Accessible bathroom (selected rooms)
  • Braille/raised signage
  • In-room accessibility (selected rooms)
  • Lift
  • Roll-in shower (selected rooms)
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchairs available on site

Languages

  • Arabic
  • English
  • French
  • German
  • Italian
  • Spanish

Room amenities

Be entertained

  • IPod docking station

Home comfort

  • Air conditioning (climate-controlled)
  • Children's dressing gowns
  • Dressing gowns and slippers
  • Espresso maker
  • Minibar

Sleep well

  • Bed sheets provided
  • Pillow menu
  • Soundproofed rooms
  • Turndown service

What to enjoy

  • In-room massage
  • Individually furnished and decorated

Freshen up

  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Electrical adapters/chargers
  • Free newspapers
  • Phone

Food and drink

  • Free bottled water

More

  • Connecting/adjoining rooms available
  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms available. Services include facials and manicures and pedicures.

Dining

The Ritz Bar – On-site cocktail bar.
Champagne Bar – On-site Champagne bar. Open daily.
Gastronomic restaurant – On-site fine-dining restaurant. Open daily.
Palm Court – On-site restaurant. Open daily.
The Ritz Garden – On-site restaurant. Open daily.

Fees & policies

Optional extras

  • WiFi is available in guest rooms for EUR 5 per 24-hour period (rates may vary)
  • WiFi is available in public areas for EUR 5 per 24-hour period (rates may vary)
  • Wired Internet access is available in guest rooms for EUR 5 per 24-hour period (rates may vary)
  • Full breakfast is offered for an extra charge of approximately EUR 45 per person
  • Airport shuttle service is offered for an extra charge of EUR 180 per vehicle (one-way. Maximum occupancy 6)
  • Train station pick-up, train station drop-off and bus station shuttle services are offered for an extra charge

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge
  • Rollaway beds are available for EUR 132.0 per night
  • Guests must contact this property in advance to reserve cots/infant beds

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain) guidelines.

Policies

<p>The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.</p><p>Only registered guests are allowed in the guestrooms.</p> <p>Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit on site.</p> <p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.</p> <p>This property accepts credit cards and cash.</p> <p>Cash transactions at this property cannot exceed EUR 1000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.</p>

Also known as

Hotel Ritz Madrid
Hotel Ritz
Ritz Madrid
Hotel Ritz
Mandarin Oriental Ritz Madrid
Mandarin Oriental Ritz, Madrid Hotel
Mandarin Oriental Ritz, Madrid Madrid
Mandarin Oriental Ritz, Madrid Hotel Madrid

Frequently asked questions

Does Mandarin Oriental Ritz, Madrid offer free cancellation for a full refund?
Yes, Mandarin Oriental Ritz, Madrid does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Mandarin Oriental Ritz, Madrid?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Mandarin Oriental Ritz, Madrid?
Yes, there's an indoor pool.
Are pets allowed at Mandarin Oriental Ritz, Madrid?
Yes, dogs stay for free, with a maximum weight of 11 lb per pet. Pet-sitting services are available.
Is parking offered on site at Mandarin Oriental Ritz, Madrid?
Yes, there's free self and valet parking.
Is an airport shuttle service offered by Mandarin Oriental Ritz, Madrid?
Yes, an airport shuttle is available. The charge is EUR 180 per vehicle one-way.
What are the check-in and check-out times at Mandarin Oriental Ritz, Madrid?
You can check in from 3:00 PM - midnight. Check-out time is noon. Express check-in and check-out and contactless social distancing and check-out are available.
Is there an on-site casino at Mandarin Oriental Ritz, Madrid?
No, this hotel doesn't have a casino, but Casino de Madrid (12-min walk) and Casino Gran Via (13-min walk) are both nearby.
What is there to do at Mandarin Oriental Ritz, Madrid and nearby?
Mandarin Oriental Ritz, Madrid has 2 bars, an indoor pool and a steam room, as well as spa services and a garden.
Are there restaurants at or near Mandarin Oriental Ritz, Madrid?
Yes, there's an on-site restaurant, The Ritz Bar.
What's the area around Mandarin Oriental Ritz, Madrid like?
Mandarin Oriental Ritz, Madrid is in Retiro, a short 6-minute walk from Banco de Espana Station and 8 minutes' walk from Gran Via Street.

Reviews

9.8

Exceptional

10.0/10

Cleanliness

9.8/10

Staff & service

9.7/10

Amenities

9.9/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Exceptional

Verified Expedia guest review

10/10 Exceptional

A grand old hotel has become truly modern and world class. Whilst they (housekeeping) had a couple of coordination issues, I would recommend the Ritz and look forward to coming back.
Verified Expedia guest review

10/10 Exceptional

Mattias, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Mark, 3-night trip
Verified Expedia guest review

10/10 Exceptional

An elegant old world hotel, very well worth the stay.
James, 6-night trip
Verified Expedia guest review

10/10 Exceptional

SAM, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Hotel was amazing and staff exceptional had a great time. Mandarin Oriental Ritz will be our go to hotel from now on.
Mehrdad, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Very good
ERNESTO, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Mandarin is a beautiful hotel. All the personnel were friendly, helpful amazing. The rooms were always clean. The views to the garden were breath taking. Food was delicious. I’ll definitely go back and I’d highly recommend it
Rose, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Bronwyn, 1-night trip
Verified Expedia guest review