The St. Gregory Hotel

We booked the room last minute and the heat didn’t work all night long. I’m recovering from an illness and was just trying to get some quality R&R (rest and relaxation). We were moved from one room to another room with heat working but the tub wasn’t up to par at all. The stopper completely fell out. I was very disappointed because I didn’t get the rest I needed but I didn’t want to cause a scene because the customer service was incredible.

1st time staying here and already booked next trip. Wonderful staff and the wine in the lobby was excellent. Room service is ordered through the front desk and one morning I was on hold for 15 minutes because they were busy and the are not ver gluten free friendly but that was the only shortcoming.

The only bad thing was our room was freezing. Other than that, any little bumps we had, the desk staff was on their “A” game and extremely polite.

Thank you for the lovely stay on Tuesday evening – appreciate the lovely corner room – always the Bell Captains and their grace – front desk helpful and professional and friendly – great! I do have to share I was not pleased by the additional and mandatory $30 fee for complimentary wine and breakfast – this should be optional. Not only was I on business and jammed for such – I really do not think this should be added at all for guests but should be optional. Of course we paid it – but not pleased and sharing here.

Very impressed with all aspects of the hotel from service to cleanliness to room layout, etc. I wish the thermostats went lower than 68 but it was still a fantastic stay.