The woman at the desk was rude, water was dripping on my husband’s head and when he told her she said yeah gotta watch that, our room was not ready so we went to another room with someone in our party and she said call me at three to see if it’s ready, when we called she said no and hung up. The carpet in the hall was so wet it squelched when stepped on, the whole place smelled so bad it was effecting our chests and two of us had asthma, there were water bubbles on the walls, I’m sure once upon a time this hotel was very grand indeed but now it’s just Mouldy and wet. My daughter told the woman at the desk that there was a puddle at the desk and she completely ignored her. The young guy was the only nice person. Needless to say we did not stay