Choose dates to view prices

Holiday Inn Ciudad del Carmen, an IHG Hotel

Photo gallery for Holiday Inn Ciudad del Carmen, an IHG Hotel

Outdoor pool
Outdoor pool
Outdoor pool
In-room safe, desk, soundproofing, iron/ironing board
Standard Room | In-room safe, desk, soundproofing, iron/ironing board

Overview of Holiday Inn Ciudad del Carmen, an IHG Hotel

Holiday Inn Ciudad del Carmen, an IHG Hotel

3.5 star property
3.5-star hotel with outdoor pool, near Church of Our Lady of Fatima

8.8/10 Fabulous

168 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym
Map
Calle 31 No 274 Col Benito Juarez, Ciudad del Carmen, CAM, 24170
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Free airport shuttle
  • Fitness centre
  • Room service
  • Coffee shop/cafe
  • Business centre
  • Area shuttle
  • 24-hour front desk
  • Air conditioning
For families
  • Free cots/infant beds
  • Private bathroom
  • Garden
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker

Room options

About this area

Getting around

  • Ciudad Del Carmen, Campeche (CME-Ciudad del Carmen Intl.) - 4 min drive
  • Free airport shuttle
  • Area shuttle (surcharge)

Restaurants

  • Ov Vaquero Restaurante Y Taqueria - 3 min walk
  • Taqueria El Capricho - 3 min walk
  • Mr. Pampas - 6 min walk
  • Simplementedeli - 7 min walk
  • Lapa Lapa - 8 min walk

About this property

Holiday Inn Ciudad del Carmen, an IHG Hotel

Located only 0.7 mi (1.2 km) from the airport, Holiday Inn Ciudad del Carmen, an IHG Hotel offers a free shuttle (available 24 hours). The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Akalan, which serves local and international cuisine and is open for breakfast, lunch and dinner. Other features include a bar/lounge, a fitness centre and a snack bar/deli. The comfortable beds and helpful staff get good marks from fellow travellers.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the standard cleaning and disinfection practices of Clean Promise (IHG)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available through room service
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

At a glance

Hotel size

  • 148 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until anytime
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets allowed (dogs and cats only, 3 per room)*
  • Service animals welcome
  • Restrictions apply*
  • Pets must be supervised

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • On-site parking only available on request
  • Free secured, covered on-site self-parking
  • Free secured, covered on-site valet parking
  • Wheelchair-accessible parking on site

Transfers

  • Free airport shuttle on request (available 24 hours a day)*

Off-site

  • Area shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:00 AM–11:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Free daily reception
  • Room service (limited hours)
  • Snack bar/deli

Working away

  • Business centre
  • Meeting room
  • Computer station
  • Conference space (118 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Garden
  • Fitness centre
  • An outdoor pool

Accessibility

  • Braille/raised signage
  • Lift
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Soundproofed rooms
  • Free cot/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bath or shower
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Free long-distance and local calls
  • Desk chair

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Akalan – This poolside family restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of MXN 300 for adults and MXN 150 for children (approximately)
  • Local area shuttle service is offered for an extra charge

Children & extra beds

  • Guests must contact this property in advance to reserve cots/infant beds

Pets

  • Service animals exempt from fees
  • Pet deposit: MXN 390 per week
  • Pets are allowed for an extra charge of MXN 390 per pet, per week

Parking

  • Guests must contact this property in advance to reserve on-site parking

Pool, spa, & gym (if applicable)

  • Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some on-site facilities.

Enhanced food service safety measures are in place.

Individually wrapped food options are available through room service.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and Clean Promise (IHG) guidelines.

Policies

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Parties and events are allowed on site.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Also known as

Holiday Inn Ciudad Carmen Hotel Ciudad del Carmen
Holiday Inn Ciudad Carmen Hotel
Holiday Inn Ciudad Carmen Ciudad del Carmen
Holiday Inn Ciudad Carmen
Holiday Inn Ciudad Del Carmen Hotel Ciudad Del Carmen
Ciudad Del Carmen Holiday Inn
Ciudad Del Carmen, An Ihg
Holiday Inn Ciudad del Carmen
Holiday Inn Ciudad del Carmen an IHG Hotel
Holiday Inn Ciudad del Carmen, an IHG Hotel Hotel
Holiday Inn Ciudad del Carmen, an IHG Hotel Ciudad del Carmen

Frequently asked questions

Does Holiday Inn Ciudad del Carmen, an IHG Hotel offer free cancellation for a full refund?
Yes, Holiday Inn Ciudad del Carmen, an IHG Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Holiday Inn Ciudad del Carmen, an IHG Hotel?
As of 30 November 2022, prices found for a 1-night stay for 2 adults at Holiday Inn Ciudad del Carmen, an IHG Hotel on 30 December 2022 start from €58, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Holiday Inn Ciudad del Carmen, an IHG Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Holiday Inn Ciudad del Carmen, an IHG Hotel?
Yes, there's an outdoor pool.
Are pets allowed at Holiday Inn Ciudad del Carmen, an IHG Hotel?
Yes, cats and dogs are welcome, with a limit of 3 per room. There's a charge of MXN 390 per pet, per week, and there's also a deposit of MXN 390 per week. Service animals are exempt from fees.
Is parking offered on site at Holiday Inn Ciudad del Carmen, an IHG Hotel?
Yes, there's free self and valet parking.
Is an airport shuttle service offered by Holiday Inn Ciudad del Carmen, an IHG Hotel?
Yes, a free airport shuttle is available.
What are the check-in and check-out times at Holiday Inn Ciudad del Carmen, an IHG Hotel?
You can check in from 3:00 PM - anytime. Check-out time is noon.
What is there to do at Holiday Inn Ciudad del Carmen, an IHG Hotel and nearby?
Holiday Inn Ciudad del Carmen, an IHG Hotel has an outdoor pool and a fitness centre, as well as a garden.
Are there restaurants at or near Holiday Inn Ciudad del Carmen, an IHG Hotel?
Yes, Akalan offers local and international cuisine, pool views and poolside dining. Nearby restaurants include Mr. Pampas (6-min walk), Simplementedeli (7-min walk) and Lapa Lapa (8-min walk).
What's the area around Holiday Inn Ciudad del Carmen, an IHG Hotel like?
Holiday Inn Ciudad del Carmen, an IHG Hotel is a short 4-minute drive from Ciudad Del Carmen, Campeche (CME-Ciudad del Carmen Intl.) and 10 minutes' walk from Resurgimiento Stadium. Travellers give top marks for the hotel's prime location.

Overall score and ratings

8.8

Fabulous

8.8/10

Cleanliness

8.9/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.7/10

Eco-friendliness

8/10 Very good

Marc M, 1-night trip
Verified Hotels.com guest review

4/10 Fair

They do not tell you that the hotel is under remodeling when you make the reservation. Very noisy and inconvenient. Access to the room changes every night and they do not tell you. The signs showing the new access to your room are very poor or do not exist. It's up to you to find your way to your room.
Eduardo, 2-night business trip
Verified Expedia guest review

10/10 Exceptional

Awesome
German, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

Property was clean and comfortable, I was under the impression the breakfast was included and it was not.
JORGE, 3-night business trip
Verified Expedia guest review

10/10 Exceptional

La piscina esta limpia y es bonita. El gimnasio es impressionable.La comida es excelente. Lo recomomiendo ampliamente.
Jaime, 1-night family trip
Verified Expedia guest review

4/10 Fair

Skip this IHG property
Tale of 2 cities. Myself was treated nice (up until i wanted to extend my stay and was met with a deadpan no) and my wife was treated harshly. 3 different occasions the cleaning lady scolded her for not adjusting to the cleaning lady schedule... instead of being the other way around. Billing at the restaurant was very creative. Service the first night wouldn't bring a menu for 30mins, many of times they tried to charge breakfast separately which was already included on the pre paid booking, or didn't honor prices presented on the menu. Shifty. Def never returning to this IHG property evem though I'm a gold IHG member
Thomas, 10-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Para mi todo fue excelente un buen lugar y miy buena hospitalidad excelente
Fernando, 11-night trip
Verified Expedia guest review

10/10 Exceptional

I did not like all the pigeons... waking me up every morning.
3-night business trip
Verified Expedia guest review

10/10 Exceptional

Good
1-night romance trip
Verified Expedia guest review

8/10 Very good

Good
Stephen Z, 1-night family trip
Verified Hotels.com guest review