Fiesta Inn Veracruz Boca del Rio

As we arrived we were told that the hotel was closed because of the situation and we should go to another branch as well as our reservation would be fine. As we arrived at the other branch, we were told that they had to check everything and that we should pay the fare at that hotel. In the end and after a lot of discussing on the next they respected everything but we lost a lot of time.

This hotel is well located and nice, but the rooms need urgent redurbishung!!!!

The size of the property was good! Not very much view to the ocean! Thanks

Honestly I only liked the location. Cleaning was horrible. Every day I had to to call for shampoo and soap

Needs remodeling and the conditions of the property are pretty old, the service is good, the employees are very friendly and helpful but it doesn’t help the property, all the furniture looks old

We couldn’t check in at 3 PM. The assigned rooms were not clean, not ready after pass 5 PM. It seems the hotel was almost 100% and I heard from another upset guess the personal staff in charge to clean the rooms were short in staff...I was checking frequently the availability of our rooms, the smile was not enough, we left for a family event a little bit after 5 PM and I confirmed again and the assigned rooms were not ready yet, at that time at the front desk, the staff gave me the option to have separate rooms, I didn’t accept since the wait was enough. So, we couldn’t clean ourselves in our already paid room. At the end we reserved 4 rooms. I have to confirm, the personal en general, front desk, restaurant and bar were courteous and professionals and respectful. Disappointed also that the wine cellar was empty. We are a large family and we invited family over for drinks and snacks, our big surprise was that the hotel, member of Grupo Posadas had only 2 bottles, from different brands in their wine cellar, also when we ask for the menu prices directly to the waiter, were different from the wine menu list. The waiter also asked us to pay in cash and not with a card because he gave us a better price. I refused to pay cash, it was late, but I think there is always a credit card machine ready to charge in a hotel of this category!. This act I didn’t like it at all and only because my family didn’t want any problem. Anyway, overall I like the hotel and I have a good time

Check-in took a long time, the hotel was pretty busy. We requested a rollaway bed abd they never provided it. The rooms looked ok but thr AC unit needed to be updated it was very loud and didn't work efficiently. The hot air from it blows onto the balcony so it makes it very uncomfortable to seat outside. The balconies are very cracked which makes it unsafe to lean on. The restaurant was just ok, they were out of some things and didn't have many options for vegetarians. The phone in the room didn't work properly so it was difficult to call reception and get service... When we did call no one provided what we requested. There was also a party on the last night of our stay and the noise went on until 3 am so we didn't sleep...The pool and beach were the only things we enjoyed, we won't stay there again.

It wasn't terrible, but it sure wasn't great. The rooms were pretty barebones, the lobby was not comfortable to hang out in, the restaurant was mediocre and the pool always felt a little dirty and funky. If I had to go back to Veracruz, I'd choose another property.

Staff was very attentive (Gabriela front desk and Israel bell boy) they both were amazing and made our stay even better. We were visiting for Carnaval and wish could have stay longer to enjoy the pool and beach I recommend the hotel and no doubt I will stay here of i go back. Food and drinks were good , our room was clean and bed confortable. Very happy ans satisfied with their service.

We had two rooms for our family getaway. One of the rooms had plumbing issues so we had to move to another room on the second day. Also, we were not able to check into this room until 6pm, even though check in time is 3pm. The room we were transferred to on the second day also had plumbing issues but they were quickly fixed. We received an apology letter and a complimentary amenity for the inconvenience, which was nice. The hotel seemed to be short staffed. Very slow respond to issues and housekeeping requests, as well as not enough staff in the pool area. Our Housekeeper, Zahira, was AMAZING and went above and beyond to make sure we were comfortable and that we had everything we needed. The Front Desk staff wasn't the friendliest. Overall an ok place. It's showing age and maintenance issues. Location is great. Service at the restaurant is excellent.