Fairmont Empress

Photo gallery for Fairmont Empress

Primary image
Indoor pool
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk

Overview of Fairmont Empress

UNESCO Sustainable Travel Pledge

Fairmont Empress

4.0 star property
4-star hotel with full-service spa, connected to the convention centre, near Maritime Museum of British Columbia

8.8/10 Fabulous

966 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Internet access
  • Pet-friendly
  • Airport transfer
  • Gym
The price is €413
Price available on 20/07/2022
Map
721 Government St, Victoria, BC, V8W1W5
Main amenities
  • Daily housekeeping
  • 2 restaurants
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • WiFi in the lobby
  • Health club
  • Sauna
  • Steam room
  • Valet parking
  • Self parking
  • Spa tub
For families
  • Children stay free
  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • In Downtown Victoria
  • Government Street - 1 min walk
  • Royal BC Museum - 4 min walk
  • British Columbia Parliament Building - 4 min walk
  • Victoria Harbour - 5 min walk
  • Victoria Clipper Ferry Terminal - 10 min walk
  • Chinatown - 10 min walk
  • Victoria Fisherman's Wharf - 17 min walk
  • Save-On-Foods Memorial Centre - 17 min walk
  • Miniature World - 1 min drive
  • Victoria Bug Zoo - 1 min drive

Getting around

  • Victoria, BC (YWH-Victoria Inner Harbour Seaplane Base) - 1 min drive
  • Victoria, BC (YYJ-Victoria Intl.) - 33 min drive
  • Friday Harbor, WA (FBS-Friday Harbor Sea Plane Base) - 116 min drive
  • Friday Harbor, WA (FRD) - 122 min drive
  • Bedwell Harbour, BC (YBW-Bedwell Harbour Seaplane Base) - 124 min drive
  • Roche Harbor, WA (RCE) - 133 min drive
  • Port Angeles, WA (CLM-William R. Fairchild Intl.) - 159 min drive
  • Lopez Island, WA (LPS) - 20.3 miles/32.7 km
  • Deer Harbor, WA (DHB-Deer Harbor Seaplane Base) - 21.6 miles/34.8 km
  • Airport shuttle (surcharge)
  • Ferry terminal shuttle
  • Cruise terminal shuttle (surcharge)

About this property

Fairmont Empress

Fairmont Empress is only 0.2 mi (0.3 km) from the airport and offers a shuttle (available at scheduled times) for CAD 25.00 per person one-way. You can visit the spa to be pampered with deep-tissue massages, body wraps or aromatherapy, and Q at the Empress, one of 2 restaurants, serves American cuisine and is open for breakfast, lunch and dinner. This upmarket hotel also features an indoor pool, a health club and a fitness centre. Fellow travellers say good things about the helpful staff and central location.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows the industry cleaning and disinfection practices of Ecolab (third-party expert - Global)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch and dinner
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

At a glance

Hotel size

  • 464 rooms
  • Arranged over 8 floors

Arriving/Leaving

  • Check-in time from 4:00 PM until anytime
  • Express check-in/out
  • Early check-in subject to availability
  • Minimum check-in age – 19
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 19

Children

  • Up to 3 children stay free when occupying the parent or guardian's room, using existing bedding
  • No cots (infant beds)

Pets

  • Pets stay for free (2 per room)
  • Service animals welcome
  • Restrictions apply*
  • Food and water bowls available

Internet

  • WiFi in public areas*
  • WiFi in rooms*

Parking

  • On-site self-parking (CAD 33.00 per day; includes in/out privileges)
  • On-site valet parking (CAD 45.00 per day; includes in/out privileges)
  • Electric vehicle charging point on site

Transfers

  • Airport shuttle from 3:30 AM to 7:30 PM*
  • Cruise terminal shuttle*
  • Ferry terminal shuttle*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 6:30 AM–11:30 AM
  • 2 restaurants
  • Coffee/tea in a common area

Taking the kids

  • Children stay free
  • Children's menu

What to do

  • Personal watercraft (motorised)
  • Shopping
  • Bike rentals nearby
  • Ecotours nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Waterskiing nearby
  • Scooter/moped hire nearby

Working away

  • 24-hour business centre
  • Meeting rooms
  • Conference space (22600 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Built in 1908
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Health club
  • An indoor pool
  • Full-service spa
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Wheelchair accessible
  • Lift
  • Accessible bathroom
  • In-room accessibility
  • Assistive listening devices available

Languages spoken

  • Arabic
  • Chinese (Mandarin)
  • Danish
  • English
  • Filipino
  • French
  • German
  • Italian
  • Japanese
  • Korean
  • Malay
  • Portuguese
  • Russian
  • Spanish

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Cable TV channels
  • Films for purchase

Home comfort

  • Air conditioning
  • Portable fan
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board
  • Window screens

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Premium bedding
  • Travel cot

Freshen up

  • Private bathroom
  • Bath or shower
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • WiFi (surcharge)
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Recycling

Special features

Spa

Willow Stream Spa has 11 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with hot springs/mineral springs, a sauna, a spa tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Q at the Empress – Overlooking the ocean and garden, this restaurant specialises in American cuisine and serves breakfast, brunch, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Reservations are required.
Lobby Lounge – Overlooking the ocean and garden, this restaurant specialises in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Q Bar – Overlooking the ocean and garden, this bar specialises in American cuisine and serves lunch, dinner and light fare. Guests can enjoy al fresco dining (weather permitting). Open daily.

Awards and affiliations

Green/Sustainable Property
This property participates in Green Key Eco-Rating Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
This property has signed the UNESCO Sustainable Travel Pledge.
The property is a member of Historic Hotels of the World.

Fees & policies

Optional extras

  • WiFi is available in guest rooms for CAD 14.95 per night (rates may vary)
  • WiFi is available in public areas for CAD 14.95 per night (rates may vary)
  • Breakfast costs between CAD 20 and CAD 40 for adults, and CAD 10 and CAD 20 for children (approximately)
  • Airport shuttle service is offered for an extra charge of CAD 25.00 per person (one-way)
  • Cruise ship terminal shuttle and ferry terminal shuttle services are offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late checkout can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Airport shuttle for children between the ages of 3 and 17 costs CAD 15.00 (one-way)

Parking

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Self-parking costs CAD 33.00 per day with in/out privileges
  • Valet parking costs CAD 45.00 per day with in/out privileges

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Pool access available from 5:00 AM to 11:00 PM
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some on-site facilities.

Contactless check-out is available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (third-party expert - Global).

Policies

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

The photos are representative of rooms offered and may differ from the actual room received.

Also known as

Fairmont Empress Hotel Victoria
Fairmont Empress Hotel
Fairmont Empress Victoria
Fairmont Empress
Fairmont Hotel Empress
Victoria Fairmont
Empress Hotel Victoria
Fairmont Hotel Victoria
The Fairmont Empress Hotel Victoria
Fairmont Victoria
The Fairmont Empress
Fairmont Empress Hotel
Fairmont Empress Victoria
Fairmont Empress Hotel Victoria

Frequently asked questions

Overall score and ratings

8.8

Fabulous

9.3/10

Cleanliness

9.1/10

Staff & service

8.6/10

Amenities

8.9/10

Property conditions & facilities

8.5/10

Eco-friendliness

6/10 Good

Peggy, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Crystal, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

One night stay
All great except no one to help with baggage from self parking, we did ask but was told we have to come out of self parking drive round to get the bags taken to the room. We had parked already. We’re not allowed a cart due to safety concerns. That was all a bit non customer service generally
Dee, 1-night family trip
Verified Hotels.com guest review

6/10 Good

Fairmont
Staff were amazing, but the room was a let down. We had a double room with two beds, the bathroom was tiny (no space to put a make up bag). For the price paid we expected more (a view that wasn't just the building next door). Overall a lovely hotel, but not what we thought it would be.
3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Wekend get away
Everything was wonderful. Clean, quiet and comfortable. The only thing we qere disappointed in was the jets in the hot rub were currently not working lol. Otherwise our stay was very enjoyable 😊
Melanie, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

5 stars
The hotel is beautiful, the staff are very friendly. Bathrooms are quite small. We will absolutely stay here again
Danielle, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Loved it!
A beautiful hotel with top class service, so conveniently located in the middle of everything. We took the ferry across from Washington State, and could easily walk to hotel with our luggage, so no need for a car. City tours leave right outside hotel. Incredibly walkable city, with so many restaurants, shops and museums steps away. Wonderful view of Parliament building lit up at night@
Deborah Wicks, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Eric, 2-night trip
Verified Hotels.com guest review

6/10 Good

Peter, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Justine, 2-night family trip
Verified Hotels.com guest review