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Hôtel Le Donjon - Coeur de la Cité Médiévale

4.0 star property
Hotel with restaurant, near Aude Gate

Choose dates to view prices

When you stay at Hôtel Le Donjon - Coeur de la Cité Médiévale, you'll be in a fantastic location, only a five-minute walk from Aude Gate and School Museum. You can grab a bite to eat at the restaurant or wind down at the end of the day with a drink from the bar/lounge. Also, Château Comtal and Narbonnaise Gate are within a short 10-minute walk. Fellow travellers say great things about the helpful staff and location.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Bar

Main amenities (12)

  • Daily housekeeping
  • Restaurants and bar/lounge
  • Breakfast available
  • Valet parking
  • Room service
  • Business centre
  • Meeting rooms
  • 24-hour front desk
  • Garden
  • Front desk safe
  • Laundry service
  • Self-serve laundry

Feel at home (6)

  • Children stay free
  • Private bathroom
  • Television
  • Garden
  • Daily housekeeping
  • Laundry facilities
The current price is €147
includes taxes & fees
24 May - 25 May

Why we love this property

Foodie paradise
This hotel entices taste buds with its restaurant and bar. The buffet breakfast kicks off mornings with delicious options for every palate.
Minibar in every room
Midnight cravings call for a minibar raid. These thoughtfully decorated guestrooms provide the perfect backdrop for a stylish getaway.

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Classic Room

Classic Room

Classic Room

9.4 out of 10
Exceptional
(13 reviews)
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room

Minibar, in-room safe, individually decorated, desk

Superior Double Room

9.0 out of 10
Wonderful
(24 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Twin Room

Minibar, in-room safe, individually decorated, desk

Superior Twin Room

9.0 out of 10
Wonderful
(10 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Triple Room

Minibar, in-room safe, individually decorated, desk

Superior Triple Room

9.2 out of 10
Wonderful
(23 reviews)
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds OR 1 Double Bed and 1 Single Bed

View all photos for Family Room

Family Room

Family Room

9.2 out of 10
Wonderful
(7 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Junior Suite

Minibar, in-room safe, individually decorated, desk

Junior Suite

10.0 out of 10
Exceptional
(5 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed, 1 Single Bed and 1 Single Trundle Bed

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About the area

Map
2 Rue du Comte Roger, Carcassonne, Aude, 11000

What's nearby

  • Historic Fortified City of Carcassonne - 1 min walk - 0.0 km
  • Aude Gate - 2 min walk - 0.2 km
  • Narbonnaise Gate - 2 min walk - 0.2 km
  • Theatre Jean Deschamps - 3 min walk - 0.3 km
  • Château Comtal - 3 min walk - 0.3 km

Getting around

  • Carcassonne (CCF-Pays Cathare) - 17 min drive
  • Blagnac Airport (TLS) - 69 min drive
  • Castres (DCM-Mazamet) - 71 min drive
  • Couffoulens Station - 10 min drive
  • Pomas Station - 18 min drive
  • Carcassonne Station - 25 min walk

Restaurants

  • ‪La Taverne du Chateau - ‬1 min walk
  • ‪Le Marcou - ‬1 min walk
  • ‪Comte Roger - ‬1 min walk
  • ‪Le Patio de la Cite - ‬3 min walk
  • ‪Maison du Cassoulet - ‬3 min walk

About this property

Hôtel Le Donjon - Coeur de la Cité Médiévale

When you stay at Hôtel Le Donjon - Coeur de la Cité Médiévale, you'll be in a fantastic location, only a five-minute walk from Aude Gate and School Museum. You can grab a bite to eat at the restaurant or wind down at the end of the day with a drink from the bar/lounge. Also, Château Comtal and Narbonnaise Gate are within a short 10-minute walk. Fellow travellers say great things about the helpful staff and location.

At a glance

DONE

Hotel size

    • 43 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 4:00 PM; check-in end time: anytime
    • Minimum check-in age – 18
    • Check-out time is 11:30 AM
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
    • Minimum Spring Break check-in age is 18
DONE

Children

    • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
    • No cots (infant beds)
DONE

Pets

    • Pets allowed*
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Secured uncovered on-site valet parking (EUR 24 per night; includes in/out privileges)
    • Limited valet parking on-site
    • Electric vehicle charging point on site
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

Travelling with children

  • Children stay for free (see details)

What to do

  • Bike rentals nearby
  • Ecotours nearby

Working away

  • Business centre
  • Meeting room

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 2 buildings/towers
  • Safe-deposit box at front desk
  • Garden
  • Television in common areas
  • Banquet hall

Room amenities

Be entertained

  • 23-inch TV

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board (on request)

Sleep well

  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • Individually decorated

Freshen up

  • Private bathroom
  • Bath or shower
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Dining

Brasserie Le Donjon – On-site brasserie.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: EUR 3.08 per person, per night. This tax does not apply to children under 18 years of age.

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 18 for adults and EUR 9 for children

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 15 per pet, per night

Parking

  • Uncovered valet parking costs EUR 24 per night with in/out privileges

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Noise-free guestrooms cannot be guaranteed.

This property does not have lifts.

Guests can rest easy knowing that there's a fire extinguisher and a smoke detector on-site.

This property accepts credit cards and cash.

Credit cards accepted: Visa, Mastercard, American Express, JCB International

Cashless transactions are available.

Cash transactions at this property cannot exceed EUR 1000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Property Registration Number FR39326379401

If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Also known as

Best Western Donjon Remparts Hotel Carcassonne

Best Western Donjon Remparts Hotel

Best Western Donjon Remparts Carcassonne

Best Western Donjon Remparts

Best Western Donjon Hotel Carcassonne

Best Western Donjon Hotel

Best Western Donjon Carcassonne

Best Western Donjon

Best Western Hotel Carcassonne

Carcassonne Best Western

Best Western Carcassonne

Best Western Le Donjon Les Remparts

Best Western Le Donjon

Le Donjon Coeur Cite Medievale

Hôtel Le Donjon Coeur de la Cité Médiévale

Hôtel Le Donjon - Coeur de la Cité Médiévale Hotel

Best Western Le Donjon – Cœur de La Cité Médiévale

Best Western Plus Le Donjon Coeur de La Cite Medievale

Hôtel Le Donjon - Coeur de la Cité Médiévale Carcassonne

Hôtel Le Donjon - Coeur de la Cité Médiévale Hotel Carcassonne

Frequently asked questions

Does Hôtel Le Donjon - Coeur de la Cité Médiévale offer free cancellation for a full refund?

Yes, Hôtel Le Donjon - Coeur de la Cité Médiévale does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Hôtel Le Donjon - Coeur de la Cité Médiévale?

Yes, pets are welcome. There's a charge of EUR 15 per pet, per night. Service animals are exempt from fees.

Is parking offered on site at Hôtel Le Donjon - Coeur de la Cité Médiévale?

Yes. Valet parking costs EUR 24 per night. Parking spaces may be limited. Electric car charging is available.

What are the check-in and check-out times at Hôtel Le Donjon - Coeur de la Cité Médiévale?

Check-in start time: 4:00 PM; check-in end time: anytime. Check-out time is 11:30 AM.

What is there to do at Hôtel Le Donjon - Coeur de la Cité Médiévale and nearby?

Have fun during the warmer months with activities nearby such as cycling. Additional recreation nearby includes ecotours. Hôtel Le Donjon - Coeur de la Cité Médiévale also has a garden.

Are there restaurants at or near Hôtel Le Donjon - Coeur de la Cité Médiévale?

Yes, there's an on-site restaurant, Brasserie Le Donjon.

What's the area around Hôtel Le Donjon - Coeur de la Cité Médiévale like?

Hôtel Le Donjon - Coeur de la Cité Médiévale is in City of Carcassonne, a short 1-minute walk from Aude Gate and 2 minutes' walk from Basilica of St. Nazaire and St. Celse. Travellers love the hotel's prime location.

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Reviews

Hôtel Le Donjon - Coeur de la Cité Médiévale Reviews

9.0

Wonderful

9.2

Cleanliness

9.8

Location

9.2

Staff & service

8.8

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast was excellent with a great variety of options and delicious food. (31 reviews)
  • Parking was convenient, secure, and easily accessible with some reviewers even appreciating the shuttle service to the property. (17 reviews)
  • The property's shuttle service was efficient and helpful. (4 reviews)
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From real guest reviews summarized by AI.

Popular mentions

Location
Room
Service staff
Breakfast
Bed
Parking
Lobby
View
Cities
Luggage

Reviews

Verified

10/10 Exceptional

This was a fantastic hotel! So happy we booked here. The staff were all super friendly and helpful. Good communication re: parking. Such a magical location to explore.
Holly, 2-night trip
Verified

10/10 Exceptional

Parking was easy and gave a lovely short walk to the hotel inside the castle gates. The lot felt very secure. Our room was clean, beds were very comfy, and breakfast was delicious (best baguette and lots of variety).
Stephanie, 1-night trip
Verified

10/10 Exceptional

Great breakfast, clean and comfortable room, lovely staff, central location within the medieval city which is completely pedestrianised. Pack light as you will be carrying your luggage from outside the city walls.
Timothy, 3-night trip
Verified

10/10 Exceptional

Great location.
Hans Joerg, 3-night trip
Verified

8/10 Very good

Beautiful place, suite and excellent service
Axel, 2-night trip
Verified

10/10 Exceptional

Beautiful hotel in a fantastic location. Friendly staff, great breakfast. We will be back.
Daniel, 1-night trip
Verified

10/10 Exceptional

Excelent Hotel.. the staff is very nice and helpful. Great options for food around the hotel
Jorge, 2-night trip
Verified

10/10 Exceptional

Perfect location
David, 2-night trip
Verified

10/10 Exceptional

An absolutely magical stay. The location is incredible, like something out of a fairy tale. Staff were warm, friendly, polite and welcoming. Room was spacious and clean. Breakfasts were excellent. I went in winter so the old city was quiet at night, but there were still a couple of great restaurants open, and walking the citadel after dark with nobody around is a breathtaking experience. Can't wait to return!
Christopher, 5-night trip
Verified

10/10 Exceptional

Great location!
Hugh, 2-night trip
Verified

10/10 Exceptional

despite being the middle of winter, the staff were attentive and the location was lovely, very Christmassy. Room was great.
Jackie, 2-night trip
Verified

10/10 Exceptional

A beautiful location in the fortress walls! I loved staying at this hotel, staff friendly and breakfast was delicious!
Ann, 3-night trip
Verified

10/10 Exceptional

Loved the inside the walls stay here. Views from the windows were so picturesque!
Holly, 2-night trip
Verified

8/10 Very good

Charming place. Staff were very helpful. This is located in the fort and you need a shuttle car to get in. Stairs are dark and room is small but clean. We also bought breakfast before our exploration. Breakfast was adequate but very fresh and tasty. Carcasonne is a must visit place for us. Rooms are good for sleep but don’t expect much amenities due to its age.
Edward, 1-night trip
Verified

8/10 Very good

Really comfortable room in the heart of the old city
Peter, 1-night trip
Verified

10/10 Exceptional

Amazing location
Matthew, 2-night trip
Verified

10/10 Exceptional

Very helpful and friendly staff. Room was clean, comfortable and spacious. Wonderful shower.
Bonnie, 2-night trip
Verified

10/10 Exceptional

Nice stay. Good service
John, 1-night trip
Verified

10/10 Exceptional

Lovely property and wonderful, helpful staff. Very clean, very charming property, excellent breakfast. (I might suggest bringing earplugs in case there's a concert nearby.)
Carol, 2-night trip
Verified

10/10 Exceptional

The location is amazing. I would recommend asking the property if an all night concert is planned as we ran into this and it was loud. The place is amazing !!
Robert, 2-night trip
Verified

10/10 Exceptional

It is a nice and clean hotel and located amazing place.
Saeid, 2-night trip
Verified

10/10 Exceptional

The staff are all very welcoming & efficient which creates a lovely environment within the hotel. The hotel is in a great position within the medieval city. I would have no hesitation in recommending it.
Will, 3-night trip
Verified

10/10 Exceptional

This hotel is absolutely perfectly located right in the heart of the mediaeval town. It is charming and friendly and clean. The parking is on the outside of the city walls but the hotel was great for sending a shuttle to look after the suitcases. I would highly recommend this hotel!
Alexandra, 1-night trip
Verified

10/10 Exceptional

Perfect location and confortable

Very happy with this very well located hotel
Emilie, 3-night trip
Verified

10/10 Exceptional

Amazing place to stay inside the walls of the site. Very helpful staff. Great breakfast.
Kevin, 1-night trip