Guests
All properties in Carcassonne, Aude, France

Best Western Le Donjon – Cœur de La Cité Médiévale

4-star hotel with restaurant, near Aude Gate

  • Free WiFi
From
€105

Restrictions related to your trip

  • Due to COVID-19, this property’s food and beverage options may be limited.

Property renovations and closures

  • The property is closed between December 3 and January 20.

Image gallery

  • Hotel Front
  • Hotel Front
  • Superior Room, 1 Queen Bed, Non Smoking - Bathroom
  • Suite, 1 Queen Bed with Sofa bed, Non Smoking (with Sofabed) - Bathroom
  • Hotel Front
Hotel Front. Image 1 of 63.
1 / 63Hotel Front
2 Rue du Comte Roger, Carcassonne, 11000, Aude, France
8.8.Fabulous.
  • Sadly only one night - fabulous hotel, location and staff!

    May 27, 2021

  • Our stay at the Best Western Le Donjon was very enjoyable. They have taken good…

    Aug 19, 2020

See all 323 reviews

Official standards

This property advises that it adheres to We Care Clean (Best Western) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Safe
Dining options
Convenient
Quiet
  • Parking available
  • Free WiFi
  • Pet-friendly
  • Air Conditioning

Property highlights

Main amenities

  • 61 guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Valet parking
  • Business center

What’s around

  • In City of Carcassonne
  • Narbonnaise Gate - 2 min walk
  • Chateau Comtal - 3 min walk
  • Aude Gate - 1 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Superior Room, 1 Queen Bed, Non Smoking
  • Superior Room, 2 Twin Beds, Non Smoking
  • Classic Room, 1 Queen Bed, Non Smoking
  • Superior Room, Multiple Beds, Non Smoking
  • Junior Suite, 1 Queen Bed with Sofa bed, Non Smoking, Garden View (with Sofabed)
  • Suite, 1 Queen Bed with Sofa bed, Non Smoking (with Sofabed)

What’s around

Landmarks

  • In City of Carcassonne
  • Narbonnaise Gate - 2 min walk
  • Chateau Comtal - 3 min walk
  • Aude Gate - 1 min walk

Getting around

  • Carcassonne (CCF-Pays Cathare) - 16 min drive
  • Castres (DCM-Mazamet) - 70 min drive
  • Carcassonne Station - 25 min walk
  • Couffoulens Station - 10 min drive
  • Verzeille Station - 15 min drive
map
See on map
2 Rue du Comte Roger, Carcassonne, 11000, Aude, France

At a glance

Hotel size

  • This hotel has 61 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 4:30 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.
  • Due to COVID-19, this property’s food and beverage options may be limited.

Special check in instructions

Guests will receive an email 7 days before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Required at check in

  • Credit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 18

Children

  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed*
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Secured uncovered onsite self parking (EUR 20 per day)
  • Onsite valet parking (EUR 20 per day)
  • Wheelchair-accessible parking on site
  • Onsite parking limited
  • Free offsite parking within 1969 ft
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)

Things to do

  • Bicycle rentals nearby
  • Ecotours nearby

Working away

  • Business center
  • Meeting rooms

Services

  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 3
  • Elevator
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Television in common areas

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Languages Spoken

  • English
  • French
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding available
  • Soundproofed rooms

Things to enjoy

  • Individually decorated

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Hair dryer

Be entertained

  • 23-inch TV

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Dining

Brasserie Le Donjon - Onsite brasserie.

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges by the property at check-in or check-out:

  • A tax is imposed by the city: EUR 1.98 per person, per night. This tax does not apply to children under 18 years of age.

Optional extras

  • Dial-up Internet access is available in guestrooms for an extra charge
  • Buffet breakfast is offered for an extra charge of EUR 15 per person (approximately)

Children & extra bedsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Guests must contact this property in advance to reserve cribs/infant beds

PetsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pets are allowed for an extra charge of EUR 12 per pet, per night
  • Service animals exempt from fees

ParkingPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Uncovered self parking costs EUR 20 per day
  • Valet parking costs EUR 20 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast.

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Policies

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a smoke detector on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Transfers via shuttle are required and must be arranged at least 24 hours before travel by contacting the property at the number on the booking confirmation.

This property accepts credit cards and cash.

Also known as

  • Best Western Donjon
  • Best Western Donjon Remparts Carcassonne
  • Best Western Donjon Remparts
  • Best Western Le Donjon Les Remparts
  • Best Western Le Donjon
  • Best Western Le Donjon – Cœur de La Cité Médiévale Hotel
  • Best Western Le Donjon – Cœur de La Cité Médiévale Carcassonne
  • Best Western Donjon Carcassonne
  • Best Western Donjon Hotel
  • Best Western Donjon Hotel Carcassonne
  • Best Western Carcassonne
  • Best Western Hotel Carcassonne
  • Carcassonne Best Western
  • Best Western Donjon Remparts Hotel Carcassonne
  • Best Western Donjon Remparts Hotel

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Best Western Le Donjon – Cœur de La Cité Médiévale does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • The property is closed between December 3 and January 20.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs EUR 20 per day. Valet parking costs EUR 20 per day. Parking spots may be limited.
  • Yes, pets are welcome. There's a charge of EUR 12 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.
  • You can check in from 4:30 PM - anytime. Check-out time is noon.
  • Yes, there's an onsite restaurant, Brasserie Le Donjon. Nearby restaurants include Le Trivalou (7-min walk) and Le parc - Franck Putelat (11-min walk).
  • Have fun during the warmer months with activities nearby such as cycling. Additional recreation nearby includes ecotours. Best Western Le Donjon – Cœur de La Cité Médiévale also has a garden.
8.8.Fabulous.
  • 10.0.Exceptional

    Un excellent séjour

    Un hôtel idéalement situé, un accueil parfait avec la réceptionniste attentionnée Tout est très bien, l’hôtel, la chambre, le petit déjeuner. Le lit est vraiment très confortable. Rien à dire nous y retournerons

    Lilian, 1 night trip, Jul 21, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    No need to drive in the medieval walled city!

    I loved the privacy of room 9, all by itself at the top of the stair. Unfortunately, the room was quite dark unless one had every single light on. But aside from that, there was good water pressure and lots of hot water (not always found in a building as historic as this). The parking situation was ideal, as you park in a private lot outside the walled city and the porter fetches you and your baggage by car up to the hotel. He gave me a tour around the walled portion, as well, pointing out good spots for sunset photos, Christmas lights, etc. The hotel is perfectly located for exploring the walled city and it's not even that far to walk down to the 'new' city (where the Christmas market was located). (I did cheat and take a taxi back UP the hill, however.) There are plenty of restaurants near the hotel, even in the off-season. The hotel's own restaurant didn't have the warmest atmosphere, but the food and service were good. All in all, I'd come back and stay here again, happily.

    Susan, 3 night trip, Dec 13, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Book this...

    Beautiful boutique hotel in center of the walked city - great ambiance without sacrificing style or comfort. Great value.

    Daniel, 1 night romance trip, Nov 4, 2019

    Verified Hotels.com guest review

  • 8.0.Very Good

    A lovely hotel in a beautiful cite.

    Deirdre, 1 night family trip, Mar 7, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Right in the heart of the Medieval City of Carcassonne

    2 night romance trip, Feb 24, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Staying inside the walled city

    Hotel was beyond my expectations. It was inside the city walls! Great view of the towers. Food for breakfast & dinner was great. Staff was helpful & friendly. Staying inside the walls let you experience the city without the mass of tourists.

    Kelly, 1 night trip, Nov 8, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Historic hotel

    We arrived at the reception area outside the city by taxi but as there was no one there we had to call the hotel. Within minutes we were collected by Jerome who drove us to the hotel giving us information on the Cite as we went. Check in was quick and efficient and Jerome carried our bags to our room. The room was spacious with a view over the Cite. It was clean and comfortable and very quiet. We both slept really well. We love staying in this hotel in the heart of the Cite and we will be back. We highly recommend this hotel

    Sally, 2 night trip, Oct 27, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great location

    Location, location, location! The hotel room itself could use an update, but you cannot beat staying within the citadel walls. We stayed for one night, which was just enough to tour and have a place to stay. If you book parking, read the instructions sent by hotel very well, as they must send a driver to collect your from outside of the walls. The parking had an electric charger that worked well for our hybrid.

    1 night family trip, Oct 4, 2021

    Verified Hotels.com guest review

  • 8.0.Very Good

    Useful for short stay in Carcassonne

    We stayed in a superior room which was spacious but pillows provided were very uncomfortable as they were too soft. Housekeeper forgot to provide towels on one night after room service - had to go to reception for it. Shower was not 100% clean had to rinse off dirt accumulated on showerhead first Plus side - convenient to old medieval town, acceptable breakfast and the night porter/receptionist was absolutely lovely - he dropped us off to get a taxi for the airport otherwise we would have to walk with our heavy bags for half a mile.

    Kok, 4 night trip, Oct 3, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Disapointing

    The best was the porter that help us with the luggage from the parking to the hotel. The lady at the reception did not speak good english nor spanish . It was difficult to comunicate with her, and her assistance was bad. The rooms were cold , and the heating did not work so that they brought us a portable heater but put them in other rooms ….,

    Martin, 1 night trip with friends, Oct 2, 2021

    Verified Hotels.com guest review

See all 323 reviews