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All properties in Victoria, British Columbia, Canada

Best Western Plus Carlton Plaza Hotel

Edwardian hotel with restaurant, near The McPherson Playhouse

  • Free WiFi
From
€98

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8.6.Fabulous.
  • Great location, very helpful and pleasant staff- an old hotel and lifts that took forever…

    Apr 29, 2018

  • Friendly staff, big room, comfy beds, and location is walking distance to everything (…

    Mar 24, 2021

See all 541 reviews

Official standards

This property advises that it adheres to We Care Clean (Best Western) and SafeStay (AHLA - USA) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Dining options
Convenient
Shopping
Safe
  • Parking available
  • Free WiFi
  • Gym
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 108 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant
  • Breakfast available
  • Fitness center
  • Valet parking

For families

  • Free cribs/infant beds
  • Rollaway/extra beds (surcharge)
  • Refrigerator
  • Private bathroom
  • Television
  • Free toiletries

What’s around

  • In Downtown Victoria
  • Victoria Conference Centre - 9 min walk
  • Royal BC Museum - 11 min walk
  • The McPherson Playhouse - 3 min walk
  • Market Square - 3 min walk
  • Chinatown - 4 min walk
Due to COVID-19, this property’s food and beverage options may be limited.

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Standard Room, 2 Double Beds, Non Smoking
  • Suite, Multiple Beds, Non Smoking (Third bed is a Sofabed)
  • Standard Room, 1 King Bed, Non Smoking
  • Suite, 1 King Bed, Non Smoking, Kitchenette
  • Deluxe Suite, 2 Double Beds, Non Smoking (Third bed is a Sofabed)

Location

  • In Downtown Victoria
  • Victoria Conference Centre - 9 min walk
  • Royal BC Museum - 11 min walk

What’s around

Landmarks

  • In Downtown Victoria
  • Victoria Conference Centre - 9 min walk
  • Royal BC Museum - 11 min walk
  • The McPherson Playhouse - 3 min walk
  • Market Square - 3 min walk
  • Chinatown - 4 min walk
  • British Columbia Parliament Building - 13 min walk
  • Beacon Hill Park - 23 min walk
  • Craigdarroch Castle - 25 min walk
  • Fisherman's Wharf Park - 25 min walk

Getting around

  • Victoria Intl. Airport (YYJ) - 29 min drive
  • Victoria, BC (YWH-Victoria Inner Harbour Seaplane Base) - 1 min drive
  • Friday Harbor, WA (FRD) - 119 min drive
  • Roche Harbor, WA (RCE) - 129 min drive
  • Friday Harbor, WA (FBS-Friday Harbor Sea Plane Base) - 112 min drive
  • Port Angeles, WA (CLM-William R. Fairchild Intl.) - 160 min drive
  • Bedwell Harbour, BC (YBW-Bedwell Harbour Seaplane Base) - 123 min drive

At a glance

Hotel size

  • This hotel has 108 rooms
  • This hotel is arranged over 7 floors

Arriving/leaving

  • Check-in time starts at 4:00 PM
  • Check-out time is noon
  • Express check-out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check in instructions

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Required at check in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 19

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite valet parking (CAD 15 per night; includes in/out privileges)
  • Onsite parking limited
  • Height restrictions apply for onsite parking

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink

  • Full breakfast daily (surcharge)
  • Restaurant

Things to do

  • Fitness facilities
  • Golfing nearby

Working away

  • 24-hour business center
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 1
  • Year Built - 1912
  • Elevator
  • Safe-deposit box at front desk
  • Television in common areas

Languages Spoken

  • English

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Iron/ironing board

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer

Be entertained

  • 37-inch TV
  • Cable TV channels

Stay connected

  • Desk
  • Free newspaper
  • Free WiFi
  • Free local calls

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Awards and affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Small print

Also known as

  • Best Western Carlton Hotel
  • Hotel Carlton Plaza
  • Victoria Best Western
  • Best Western Victoria
  • Best Plus Carlton Plaza
  • Best Western Plus Carlton Plaza Hotel Hotel
  • Best Western Plus Carlton Plaza Hotel Victoria
  • Best Western Plus Carlton Plaza Hotel Hotel Victoria
  • Best Western Carlton Plaza Hotel
  • Best Western Plus Carlton
  • Best Western Plus Carlton Plaza
  • Best Western Plus Carlton Plaza Hotel
  • Best Western Plus Carlton Plaza Hotel Victoria
  • Best Western Plus Carlton Plaza Victoria
  • Carlton Plaza Hotel
  • Hotel Best Western Carlton

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Valet parking costs CAD 15 per night with in/out privileges

Rollaway beds are available for CAD 20.0 per day

Breakfast costs between CAD 15 and CAD 25 for adults, and CAD 15 and CAD 25 for children (approximately)

Policies

Parking height restrictions apply.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas.

Contactless check-out is available.

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Best Western Plus Carlton Plaza Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Valet parking costs CAD 15 per night. Parking spots may be limited.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 4:00 PM - midnight. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-out are available.
  • Yes, there's an onsite restaurant. Nearby restaurants include Agrius Restaurant (3-min walk), Varsha Indian Kitchen (3-min walk), and MoLé - All Day Breakfast (3-min walk).
  • Maintain your daily exercise routine at the gym.
8.6.Fabulous.
  • 8.0.Very Good

    Nice clean room. To bad about the Garbage truck working the alley across the street for about 15 minutes, early in the morning.

    Ward, 1 night business trip, Mar 2, 2021

    Verified Hotels.com guest review

  • 8.0.Very Good

    Perfect location too

    Good service and clean

    SUKAINA, 2 night family trip, Jan 1, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Staff are incredibly professional and friendly. Location is amazing, 2 blocks to waterfront. The suite we stayed in was spacious and very clean. Highly recommended this hotel if you are staying in Victoria.

    Julie A, 4 night family trip, Dec 29, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Clean, updated, quiet at night, friendly staff that were mindful of safety, comfortable room, and pretty much what you'd expect of a classy downtown Victoria Hotel.

    Gray, 1 night romance trip, Dec 5, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Family emergency

    The staff at the Hotel made our stay. They were very helpful, friendly and always there to make sure we had everything we needed. The room was clean and comfortable with everything we needed. Location is great if you want to be downtown. There is no parking at the hotel but there is a parkade about a block away and the valet parking at the hotel is great.

    Dwayne, 4 night business trip, Nov 10, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great first stay in Victoria

    My short stay with my family of 6 was great. Shivam at the front desk was super friendly and helpful in checking us in and ensuring that our first visit in Victoria was comfortable and enjoyable! Our bedroom suite was clean and the Ruby restaurant for breakfast was awesome!

    J, 1 night family trip, Oct 31, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great Hotel & Great People

    Amazing service every time we stay. 10/10 on all fronts. Rooms are always clean, staff is always friendly and accommodating.

    Ben, 1 night trip, Oct 23, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    friendly, helpful front desk. Room was clean and comfortable Hallway a little dated

    Rick, 1 night romance trip, Oct 5, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Quite close to restaurants, the parliament building and marina. Clean and comfortable.

    RM, 1 night family trip, Sep 28, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Everything was great our room Was perfect. And Elsa was so helpful. thank you

    Carla, 2 night family trip, Sep 10, 2020

    Verified Expedia guest review

See all 541 reviews