Sheraton Niagara Falls

Photo gallery for Sheraton Niagara Falls

Primary image
Indoor pool
Indoor pool
Pillow-top beds, in-room safe, desk, blackout curtains
Pillow-top beds, in-room safe, desk, blackout curtains

Overview of Sheraton Niagara Falls

Sheraton Niagara Falls

4.0 star property
4-star hotel with indoor pool, near Seneca Niagara Resort & Casino

7.6/10 Good

1,609 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
The price is €224
Price available on 14/08/2022
Map
300 3rd St, Niagara Falls, NY, 14303
Main amenities
  • Housekeeping (on request)
  • Restaurants and bar/lounge
  • Indoor pool
  • 24-hour fitness centre
  • Self parking
  • Coffee shop/cafe
  • Spa services
  • 24-hour business centre
  • Business centre
  • 7 meeting rooms
  • 24-hour front desk
  • Computer station
For families
  • Free cots/infant beds
  • Microwave
  • Private bathroom
  • Premium TV channels
  • Laundry facilities
  • Coffee/tea maker
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • In Downtown Niagara Falls
  • Seneca Niagara Resort & Casino - 1 min walk
  • Maid of the Mist - 9 min walk
  • Niagara Falls State Park - 11 min walk
  • Rainbow Bridge - 11 min walk
  • American Falls - 18 min walk
  • Clifton Hill - 19 min walk
  • Fallsview Indoor Waterpark - 20 min walk
  • Casino Niagara - 24 min walk
  • Fallsview Casino - 36 min walk
  • Horseshoe Falls - 38 min walk

Getting around

  • Niagara Falls, NY (IAG-Niagara Falls Intl.) - 11 min drive
  • Buffalo, NY (BUF-Buffalo Niagara Intl.) - 34 min drive
  • Niagara Falls, ON (XLV-Niagara Falls Train Station) - 5 min drive
  • Niagara Falls Station - 5 min drive
  • Niagara Falls Station - 6 min drive

About this property

Sheraton Niagara Falls

Sheraton Niagara Falls puts you in a great location, within a 15-minute walk of Seneca Niagara Resort & Casino and Niagara Falls State Park. Guests indulge in spa services, then grab a bite to eat at the coffee shop/cafe. There's an indoor pool and a bar/lounge, and in-room conveniences at this upmarket hotel include fridges and microwaves. The helpful staff and family-friendly amenities get good marks from fellow travellers.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 391 rooms

Arriving/Leaving

  • Check-in time from 4 PM until midnight
  • Express check-in/out
  • Late check-in subject to availability
  • Minimum check-in age – 21
  • Check-out time is 11:00 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Uncovered on-site self-parking (USD 21.60 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking on site
  • On-site parking includes off-street options

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Snack bar/deli

Travelling with children

  • Local/corner shop
  • Children's menu

What to do

  • Shopping
  • Bike rentals nearby
  • Hiking/biking trails nearby
  • Winery tours nearby

Working away

  • 24-hour business centre
  • 7 meeting rooms
  • Computer station
  • Conference space (11153 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • 24-hour fitness centre
  • An indoor pool
  • Spa services

Accessibility

  • Braille/raised signage
  • Lift
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Close-captioned TV
  • Lowered electrical outlets in bathroom
  • Lowered peephole/view port in door
  • Low-height worktop and sink
  • Grab bar near toilet
  • Lever door handles
  • Well-lit path to entrance
  • Step-free path to entrance
  • Pool hoist on site

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 42-inch TV
  • Premium cable channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Pillow-top mattress
  • Free cot/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Fridge
  • Microwave

More

  • Housekeeping (on request)
  • In-room safe
  • LED light bulbs
  • Recycling

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services.

Dining

Rainforest Cafe – This restaurant specialises in American cuisine and serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open daily.
Starbucks Cafe – This café specialises in American cuisine and serves breakfast, lunch, dinner and light fare. Open daily.
The Corner Deli – This delicatessen serves lunch and light fare. Open selected days.

Fees & policies

Refundable deposits

  • Deposit: USD 200 per accommodation, per stay

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Resort fee: USD 10.75 per accommodation, per night
  • Resort fee inclusions:
    • Pool access
    • Fitness centre access
    • Business centre/computer access
    • Internet access (may be limited)
    • Phone calls (may be limited)
    • In-room safe
    • In-room bottled water
    • In-room coffee
    • Laundry facilities
    • Additional inclusions

Optional extras

  • Late checkout can be arranged for an extra charge (subject to availability, amount varies)

Parking

  • Uncovered self-parking costs USD 21.60 per day with in/out privileges

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 11:00 PM
  • Guests under 18 years old are not allowed in the fitness facility or hot tub, and guests under 17 years old are only allowed in the swimming pool with adult supervision
  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser.

Contactless check-out is available.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

Policies

Guests can rest easy knowing that there's a smoke detector on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards and cash.

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Also known as

Sheraton Falls Hotel Niagara Falls
Sheraton Falls Niagara Falls NY Hotel
Sheraton Falls Niagara Falls
Sheraton Falls Niagara Falls NY
Sheraton At The Falls Hotel Niagara Falls
Sheraton at the Falls
Sheraton Niagara Falls Hotel
Sheraton at the Falls Niagara Falls NY
Sheraton Niagara Falls Hotel
Sheraton Niagara Falls Niagara Falls
Sheraton Niagara Falls Hotel Niagara Falls

Frequently asked questions

Overall score and ratings

7.6

Good

7.7/10

Cleanliness

8.1/10

Staff & service

7.5/10

Amenities

7.5/10

Property conditions & facilities

7.4/10

Eco-friendliness

10/10 Exceptional

Good stay
Overall it was a good stay, but a little over priced. There was no Buffet breakfast, all over the world more than 98% of Covid restrictions have been removed, but hotels are still making an excuse and not offering buffet breakfast.
Akdes, 1-night family trip
Verified Hotels.com guest review

4/10 Fair

Run down
This hotel was way under our expectations. It seemed aged, old carpet, aged random choices in the tiny bathroom. The shower leaked, the refrigerator leaked, the ice bucket leaked! I went to get ice and saw nasty mattresses propped up. The pool area is decent but definitely over a glorified in their advertising. Very happy for them to hear they are remodeling in 2023.
2-night family trip
Verified Hotels.com guest review

8/10 Very good

Cylinda, 4-night trip
Verified Hotels.com guest review

8/10 Very good

Kimberly, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Amenities were amazing. Clean and comfortable.
Lynn, 2-night family trip
Verified Hotels.com guest review

6/10 Good

3-night business trip
Verified Hotels.com guest review

6/10 Good

No Food Onsite!
The hotel is nice enough but no restaurants onsite & Starbucks closes its grill at 6p. I was told I could walk across the street to get food at thecasino!! I can't believe Sheraton would not have room service or a restaurant. I could order a pizza or sandwich online & pick up at front desk!
Elizabeth, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Lynn, 1-night family trip
Verified Hotels.com guest review

6/10 Good

Hotel definitely needs room renovation. Our room had a constant water drip from the floor above. Difficult to sleep with that all night. Almost impossible to purchase milk as the only restaurant that serves it doesn't open till 4:00 pm. Only option for lunch dining in hotel is a Starbucks. Tho the tunnel connecting to casino is a big draw they don't advertise that it is not accessible. The hotel did refund our parking and resort amenity fees b/c of the poor evening. Their location is prime but hotel needs updating.
1-night family trip
Verified Hotels.com guest review

6/10 Good

Great Location
Great location, and the lobby looked great. Our room was not in the best of shape though. The carpet was really worn and seemed dirty. The arcade was not great either. The Location and Staff was great! The Kids loved the pool
Greg, 2-night family trip
Verified Hotels.com guest review