Terra Complex

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Indoor pool, seasonal outdoor pool, pool umbrellas, pool loungers
Indoor pool, seasonal outdoor pool, pool umbrellas, pool loungers
Indoor pool, seasonal outdoor pool, pool umbrellas, pool loungers
Balcony

Overview of Terra Complex

Terra Complex

4.0 star property
Razlog ski hotel with spa and free ski shuttle
0 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym
Map
k.k. Pirin, Kulinoto Street 5, Razlog, Blagoevgrad, 2760
Main amenities
  • 146 guestrooms
  • Daily housekeeping
  • Restaurants
  • Full-service spa
  • Indoor pool
  • Free ski shuttle
  • Ski rentals
  • Ski storage
  • Fitness centre
  • Self parking
  • Seasonal outdoor pool
  • Room service
For families
  • Playground on site
  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

Getting around

  • Sofia (SOF) - 113 min drive
  • Airport shuttle (surcharge)
  • Free ski shuttle

About this property

Terra Complex

Terra Complex features a free ski shuttle and puts you near winter activities such as snowboarding and sledging. You can grab a bite to eat at the restaurant and visit the spa to be pampered with deep-tissue massages, facials or aromatherapy. An indoor pool and a fitness centre are offered, and rooms at this upmarket hotel get the details right with bathrobes and slippers. Skiers will appreciate access to ski storage and rentals.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 146 rooms

Arriving/Leaving

  • Check-in time from 2:00 PM until midnight
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • The front desk is open daily from 7:00 AM - midnight
  • To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • Pets allowed (dogs and cats only)*
  • Specific rooms only, restrictions apply*
  • 1 per room

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site self-parking (BGN 10 per night)
  • Wheelchair-accessible parking on site
  • Free off-site parking nearby
  • Street parking available

Transfers

  • Airport shuttle (available 24 hours)*

Offsite

  • Free ski shuttle

Other information

  • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Restaurant
  • Room service (limited hours)

Taking the kids

  • Playground
  • Toys

What to do

  • Golf lessons
  • Pool table
  • Ping pong
  • Free bikes nearby
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Horse riding nearby
  • Rafting nearby
  • Scooter/moped hire nearby
  • Sledging nearby
  • Fishing nearby

Working away

  • Meeting room
  • Conference space (1076 square feet)

Services

  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage
  • Golf clubs on site
  • Pool loungers
  • Pool umbrellas
  • Ski equipment hire
  • Ski storage

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Fitness centre
  • 27 holes of golf
  • An indoor pool
  • Seasonal outdoor pool
  • Full-service spa
  • Golf clubhouse on site

Accessibility

  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant

Languages spoken

  • Bulgarian
  • English
  • Greek
  • Macedonian
  • Serbian

Ski

  • Free ski shuttle
  • Ski storage
  • Ski hire
  • Ski lifts nearby
  • Ski runs nearby
  • Skiing lessons nearby
  • Ski area nearby
  • Snowboarding nearby

Room amenities

Be entertained

  • 30-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Heating
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi
  • Phone

More

  • Daily housekeeping

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Terra Spa. Services include deep-tissue massages, sports massages, Thai massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam.

The spa is open daily.

Dining

Terra Bar and dinner – On-site restaurant.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of BGN 80 per vehicle (one-way. Maximum occupancy 2)
  • Early check-in can be arranged for an extra charge of 30 per cent of room rate (subject to availability)

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Airport shuttle service for children up to age 18 costs BGN 80 (one-way)

Pets

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Pets are allowed for an extra charge of BGN 20 per accommodation, per day

Parking

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Self-parking costs BGN 10 per night

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • The seasonal pool is open from June to September
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser.

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a security system on site.

This property accepts credit cards, debit cards and cash.

Also known as

Terra Complex Hotel
Terra Complex Razlog
Terra Complex Hotel Razlog

Frequently asked questions

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