Venue Batán Hotel & Suites

Photo gallery for Venue Batán Hotel & Suites

Primary image
Terrace/patio
Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds
Mini-fridge, microwave, hob, dishwasher
Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Overview of Venue Batán Hotel & Suites

Venue Batán Hotel & Suites

3.5 star property
Riverside Cuenca hotel with 1 restaurants, connected to a shopping centre

8.8/10 Fabulous

20 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Free WiFi
  • Airport transfer
  • Kitchenette
  • Microwave
  • Bathtub
Map
Av. 12 de Abril y Guayas, Cuenca, Azuay, 010107
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Breakfast available
  • Free airport shuttle
  • Room service
  • Coffee shop/cafe
  • Spa services
  • 24-hour front desk
  • Coffee/tea in a common area
  • Garden
  • Front desk safe
  • Laundry service
For families
  • Children stay free
  • Kitchenette
  • Separate bath and shower
  • Separate dining area
  • Premium TV channels
  • Garden
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Choose dates to view prices

About this area

What's nearby

  • On the waterfront
  • Calderon Park - 4 min drive
  • El Cajas National Park - 30 min drive

Getting around

  • Cuenca (CUE-Mariscal Lamar) - 20 min drive
  • Free airport shuttle

About this property

Venue Batán Hotel & Suites

Located only 3 mi (4.8 km) from the airport, Venue Batán Hotel & Suites offers a free shuttle (available 24 hours). You can grab a bite to eat at the coffee shop/cafe, or indulge in sports massages, facials or reflexology. Other features include a bar/lounge and a garden.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodations are sealed after cleaning
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast and through room service
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

At a glance

Hotel size

  • 15 rooms

Arriving/Leaving

  • Check-in time from 2:00 PM until midnight
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (3 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking
  • Free on-site motorhome/coach/lorry parking
  • Wheelchair-accessible parking on site
  • On-site garage

Transfers

  • Free airport shuttle (available 24 hours)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:00 AM–10:00 AM
  • Hosted evening meals daily for a surcharge
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Room service (limited hours)

Taking the kids

  • Children stay free

What to do

  • Shopping

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Art gallery on site
  • Spa services

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible restaurant
  • Handrails in stairwells
  • Wheelchairs available on site
  • Portable shower seat

Languages spoken

  • English
  • Spanish

Room amenities

Be entertained

  • 42-inch TV
  • Premium cable channels
  • Streaming services

Home comfort

  • Iron/ironing board (on request)

Sleep well

  • Pillow menu
  • Down duvet
  • Soundproofed rooms
  • Premium bedding
  • Pillow-top mattress

What to enjoy

  • Balcony
  • Individually decorated
  • Separate dining area
  • Heated floor (bathroom)

Freshen up

  • Deep-soaking bath
  • Separate bath and shower
  • Rainfall shower heads
  • Designer toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Mini fridge
  • Microwave
  • Kitchenette
  • Hob
  • Dishwasher

More

  • Daily housekeeping
  • In-room safe
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include sports massages, facials, body scrubs and body treatments. A variety of treatment therapies are provided, including reflexology.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • All citizens of Ecuador will be charged the national value-added tax (12%) upon checkout. Non-residents on a tourist visa will not be required to pay this tax. The tax exemption does not apply for stays over 90 days.

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of USD 6 for adults and USD 5 for children (approximately)
  • Early check-in can be arranged for an extra charge of USD 25 (subject to availability)
  • Hosted evening meal costs USD 15

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast and through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

This property does not have lifts.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.

This property accepts credit cards and cash.

Also known as

Venue Batan & Suites Cuenca
Venue Batán Hotel & Suites Hotel
Venue Batán Hotel & Suites Cuenca
Venue Batán Hotel & Suites Hotel Cuenca

Frequently asked questions

Overall score and ratings

8.8

Fabulous

9.3/10

Cleanliness

9.2/10

Staff & service

8.5/10

Amenities

9.3/10

Property conditions & facilities

9.2/10

Eco-friendliness

8/10 Very good

Staff are friendly, responsive and helpful. Breakfast is included and very good quality and tasty. Small hotel makes for a more tranquil and intimate feel, which is nice for families. Housekeeping is very good. The back yard and path don't lead anywhere, which was disappointing, since it's right along the river. It would be nice to have access to the river. The Expedia listing says the family suite features cookware, dishes and other amenities with the kitchenette, but it was only upon request. The kitchen was completely empty and we had to request everything. If the hotel is seeking to cater to foreign travelers, they should consider stocking every kitchenette with the necessary cookware, dishes, soap, towels, etc, so that guests do not have to ask for so many things. For example, we asked for a coffee maker and they provided it a day later, but they did not provide filters or coffee. Taking care of the little details goes a long way to making guests feel at home and adds a lot of value to their experience, especially if we're paying $110 per night.
Christopher, 4-night family trip
Verified Expedia guest review

8/10 Very good

Very Good
Okay
Nice view of the running river.
robert, 1-night business trip
Verified Hotels.com guest review

4/10 Fair

robert, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent location, very modern building and friendly staff
Renzo, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

awesome hotel
really good hotel, close to walking distance to the historical center and other points of interest. had a river view and was worth it not only for the view of the river but the calming sounds of it too. breakfast each morning was amazing not to mention the friendly and helpful staff.
jeffrey, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Servicio y atencion muy buena, recomendado
1-night family trip
Verified Expedia guest review

10/10 Exceptional

Angel, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Marcelo, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Gabriel Armando, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Me encantaron lo espaciosas que son las suites y la vista al río
Denise, 2-night family trip
Verified Expedia guest review