Crowne Plaza Düsseldorf-Neuss, an IHG Hotel

Photo gallery for Crowne Plaza Düsseldorf-Neuss, an IHG Hotel

Primary image
Indoor pool
Hypo-allergenic bedding, in-room safe, laptop workspace
Hypo-allergenic bedding, in-room safe, laptop workspace
Hypo-allergenic bedding, in-room safe, laptop workspace

Overview of Crowne Plaza Düsseldorf-Neuss, an IHG Hotel

Crowne Plaza Düsseldorf-Neuss, an IHG Hotel

4.0 star property
4-star Neuss hotel with full-service spa, connected to the convention centre

8.0/10 Very good

777 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
The price is €71
Price available on 16/07/2022
Map
Rheinallee 1, Neuss, NW, 41460
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • Fitness centre
  • Sauna
  • Self parking
  • Room service
  • Babysitting
  • Conference centre
  • 14 meeting rooms
For families
  • Babysitting (surcharge)
  • Fridge
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Terrace
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • In Hammfeld
  • Rhine Tower - 12 min drive
  • Duesseldorf-Hafen - 12 min drive
  • University Hospital - 13 min drive
  • Marktplatz - 12 min drive
  • Rhine Promenade - 13 min drive
  • Konigsallee - 14 min drive
  • Tonhalle Duesseldorf - 9 min drive
  • University of Duesseldorf - 15 min drive
  • Capitol Theater - 19 min drive
  • Castle Mickeln - 16 min drive

Getting around

  • Duesseldorf International Airport (DUS) - 22 min drive
  • Cologne - Bonn Airport (CGN) - 45 min drive
  • Neuss Central Station - 5 min drive
  • Neuss Holzheim Station - 9 min drive
  • Düsseldorf Volksgarten Station - 9 min drive
  • Neuss Rheinparkcenter S-Bahn - 11 min walk

About this property

Crowne Plaza Düsseldorf-Neuss, an IHG Hotel

At Crowne Plaza Düsseldorf-Neuss, an IHG Hotel, you'll be 4.2 mi (6.8 km) from University Hospital and 4.3 mi (7 km) from Marktplatz. Guests can indulge in massages at the spa, and international cuisine is served at Riverside Restaurant, which is open for breakfast, lunch and dinner. An indoor pool, a bar/lounge and a fitness centre are other highlights at this upmarket hotel. Fellow travellers like the helpful staff and overall property condition. The property is only a short walk to public transportation: Neuss Rheinparkcenter S-Bahn is 11 minutes away.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Clean Promise (IHG)
Follows the industry cleaning and disinfection practices of Ecolab (third-party expert - Global)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas

Safety measures

Masks and gloves available
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 246 rooms
  • Arranged over 16 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)
  • Babysitting*

Pets

  • Pets allowed (dogs only, 1 per room)*
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site self-parking (EUR 14 per night; includes in/out privileges)
  • On-site motorhome/coach/lorry parking (fees apply)
  • Wheelchair-accessible parking on site
  • On-site parking is limited
  • 24-hours off-site parking within 2 ft (EUR 14 per day)
  • Street parking available

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • Room service (limited hours)
  • Snack bar/deli

Taking the kids

  • Babysitting (surcharge)
  • Children's menu

Working away

  • 14 meeting rooms
  • Computer station
  • Conference centre (43056 square feet of space)

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Bike hire

Facilities

  • 1 building/tower
  • Built in 1982
  • Safe-deposit box at front desk
  • Terrace
  • Television in common areas
  • Fitness centre
  • An indoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms

Accessibility

  • Lift
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairwells
  • Well-lit path to entrance
  • Step-free path to entrance

Languages spoken

  • English
  • German

Room amenities

Be entertained

  • 34-inch flat-screen TV
  • Premium satellite channels

Home comfort

  • Heating (climate-controlled) and air conditioning
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Blackout curtains
  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Deep-soaking bath
  • Shower/bath combination
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Laptop-friendly workspace
  • Free WiFi
  • Phone

Food and drink

  • Fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

RiverSpa has 1 treatment room. Services include massages. The spa is equipped with a sauna.

The spa is open daily.

Dining

Riverside Restaurant – This restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. A children's menu is available.
RiverBar – This bar specialises in international cuisine and serves lunch, dinner and light fare. Open daily.

Fees & policies

Refundable deposits

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Deposit: EUR 300.00 per accommodation, per stay

Optional extras

  • Buffet breakfast is offered for an extra charge of EUR 24 for adults and EUR 12 for children (approximately)
  • Early check-in can be arranged for an extra charge of EUR 40.00 (subject to availability)
  • Late checkout can be arranged for an extra charge of EUR 40.00 (subject to availability)

Renovations and closures

The property will be renovating from 28 April 2022 to 31 October 2022 (completion date subject to change). The following areas are affected:
  • Lift
During renovations, the hotel will make every effort to minimise noise and disturbance.

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Babysitting is available for an extra charge
  • Rollaway beds are available for EUR 40.0 per day

Pets

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 10 per pet, per night

Parking

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Self-parking costs EUR 14 per night with in/out privileges
  • RV/bus/lorry parking is available for an extra charge
  • Parking is available nearby and costs EUR 14 per day (2 ft away; open 24 hours)

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Pool access available from 7:00 AM to 11:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

A shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser; cashless payment methods are available for all transactions.

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (third-party expert - Global).

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards and cash.

Also known as

Swissôtel Düsseldorf Neuss Hotel
Swissôtel Düsseldorf Hotel
Swissôtel Düsseldorf Neuss
Swissôtel Düsseldorf
Swissotel Duesseldorf / Neuss Hotel Neuss
Swissotel Dusseldorf Hotel Neuss
Crowne Plaza Düsseldorf-Neuss Hotel
Swissôtel Düsseldorf / Neuss
Crowne Plaza Düsseldorf Neuss
Crowne Plaza Düsseldorf Neuss an IHG Hotel
"Crowne Plaza Düsseldorf Neuss an IHG Hotel"
Crowne Plaza Düsseldorf-Neuss, an IHG Hotel Hotel
Crowne Plaza Düsseldorf-Neuss, an IHG Hotel Neuss
Crowne Plaza Düsseldorf-Neuss, an IHG Hotel Hotel Neuss

Frequently asked questions

Overall score and ratings

8.0

Very good

8.5/10

Cleanliness

8.2/10

Staff & service

8.1/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

6/10 Good

Not nice or Fait
They will not offered expensive buffet choices for a meal and since the hotel is located in the middle of nowhere we felt trapped
Rajiv, 2-night business trip
Verified Hotels.com guest review

6/10 Good

Appreciated the free parking possibilities around the corner.
Dionne, 1-night business trip
Verified Expedia guest review

6/10 Good

Katie, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Klaus, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Unfortunate
Unfortunately the hotel changed not like before!! With the new management!! When I checked in they given us a room and the refrigerator was not working. Then they changed the room. Then there is no A\C the was lots of bugs when I entered the room as it was dirty too. That’s why I asked them to come and check and to clean.
Ahmed, 5-night trip
Verified Hotels.com guest review

8/10 Very good

Stefan, 2-night business trip
Verified Hotels.com guest review

6/10 Good

We parked on the side street and got a scratch. The receptionist offered free garage parking after we reported the problem. No daily room cleanings or tower changes currently unless you ask for it.
7-night trip
Verified Hotels.com guest review

10/10 Exceptional

Brilliant Hotwl
Bar staff friendly and always remember what you have, if you don’t want the bar menu in the evening you can eat in the restaurant. Very clean hotel. Stay here everytime I travel for work in Düsseldorf
10-night business trip
Verified Hotels.com guest review

8/10 Very good

Cons and pros
-My negative experience is one bottle of water is free but next 0.75L is 10€. - pool and spa is closed due to covid issue -personnel is so friendly and helpfull. Although it is not in the menu, They preapared a tost for our 4 years old daughter - superior room is quite large -we have arrived hotel one night before, main restaurant is closed because of inedaquate number of visitors. That is what personnel say - you can eat at the bar but menu is very poor with afew choice - rooms are cleaned once in two days due to covid 19 situation
Sinan, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent
Ellen Bessoulo, 8-night trip with friends
Verified Expedia guest review