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Porto Real

Photo gallery for Porto Real

Outdoor pool
Terrace/patio
Premium Suite | Individually decorated, individually furnished, iron/ironing board
Premium Suite | Individually decorated, individually furnished, iron/ironing board
Luxury Suite | Private kitchenette | Full-sized fridge, dishwasher, griddle, cookware/dishes/utensils

Overview of Porto Real

Porto Real

2.5 star property
Ciudad del Carmen hotel with outdoor pool and conference centre

9.2/10 Superb

53 verified Hotels.com guest reviews

Popular amenities

  • Pool
  • Free WiFi
  • Pet-friendly
  • Kitchenette
  • Air conditioning
  • Refrigerator
Map
Calle 26 por 49 Col. Santa Margarita, Ciudad del Carmen, CAM, 24120

Room options

About this area

What's nearby

  • Heart of Ciudad del Carmen

Getting around

  • Ciudad Del Carmen, Campeche (CME-Ciudad del Carmen Intl.) - 14 min drive

Restaurants

  • Il Giglio - 17 min walk
  • Cafe La Fuente - 17 min walk
  • Lapa Lapa - 3 min drive
  • La Trinidad Pan Artesanal - 3 min drive
  • Casa Canela - 3 min drive

About this property

Porto Real

Porto Real is a great choice for a stay in Ciudad del Carmen. Fellow travellers say great things about the helpful staff.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (WHO) and Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

At a glance

Hotel size

  • 25 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM until anytime
  • Minimum check-in age – 18
  • Check-out time is 1:00 PM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 9:00 AM - 5:00 PM
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • Pets allowed (dogs and cats only, 2 per room, up to 33 lb per pet)*
  • Service animals welcome
  • Pets must be supervised
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site carport and garage

Other information

  • Designated smoking area (fines apply)

Property amenities

Working away

  • Business centre
  • Meeting room
  • Conference centre

Services

  • Front desk (limited hours)
  • Concierge services
  • Dry cleaning/laundry services

Facilities

  • An outdoor pool

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Iron/ironing board
  • Window screens

Sleep well

  • Bed sheets provided

What to enjoy

  • Individually furnished and decorated
  • Separate dining area

Freshen up

  • Private bathroom
  • Shower only
  • Soap and shampoo
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Full-sized fridge/freezer
  • Kitchenette
  • Griddle
  • Cookware, dishes and utensils
  • Dishwasher

More

  • Daily housekeeping
  • Local maps

Fees & policies

Pets

  • Service animals exempt from fees
  • Pet deposit: MXN 1000 per stay
  • Pets are allowed for an extra charge of MXN 100 per pet, per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some on-site facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (WHO) and Safe Travels (WTTC - Global).

Policies

<p>This property does not have lifts.</p><p>Guests can rest easy knowing that there's a fire extinguisher and a smoke detector on site.</p> <p>This property accepts credit cards, debit cards and cash.</p>

Also known as

Porto Real Hotel
Porto Real Ciudad del Carmen
Porto Real Hotel Ciudad del Carmen

Frequently asked questions

Does Porto Real offer free cancellation for a full refund?
Yes, Porto Real does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Porto Real?
As of 1 February 2023, prices found for a 1-night stay for 2 adults at Porto Real on 5 February 2023 start from €53, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Porto Real?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Porto Real?
Yes, there's an outdoor pool.
Are pets allowed at Porto Real?
Yes, cats and dogs are welcome, with a limit of 2 per room and maximum weight of 33 lb per pet. There's a charge of MXN 100 per pet, per day, and there's also a deposit of MXN 1000 per stay. Service animals are exempt from fees. Food and water bowls are available.
What are the check-in and check-out times at Porto Real?
You can check in from 3:00 PM - anytime. Check-out time is 1:00 PM. Contactless social distancing and check-out are available.
What is there to do at Porto Real and nearby?
Porto Real has an outdoor pool.
Are there restaurants at or near Porto Real?
Yes. Nearby restaurants include Simplementedeli (2.1 mi), Mr. Pampas (2.1 mi) and Rush (2.2 mi).
Does Porto Real have self-catered rooms fitted with kitchens or kitchenettes?
Yes, a kitchenette is available in every room, and also includes a fridge, a dishwasher and cookware.
What's the area around Porto Real like?
Porto Real is in the heart of Ciudad del Carmen, a short 7-minute walk from Victoriano Nieves Cespedes Museum and 12 minutes' walk from Zaragoza Park.

Reviews

9.2

Superb

9.5/10

Cleanliness

9.3/10

Staff & service

9.1/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Good

The hot water was not enough for shower it. I did not see any swimming pool, even though, there is one in the picture.
Jose, 14-night romance trip
Verified Expedia guest review

10/10 Exceptional

Clean, spacious and welcoming. We chose this hotel because it was dog friendly and there was an enclosed grassy courtyard around the pool where the dogs could roam and we could relax. The parking is secure, underground so that was great too as we were loaded up for our journey from Canada to Merida. Highly recommend!!
Valerie, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Carlos, 2-night trip
Verified Hotels.com guest review

6/10 Good

Refrigerator broken, lied about bed size, supposed to be queen, was double. Need to say pet fee up front and how much. Overall, was nice, but fix your frig and website!
1-night trip
Verified Hotels.com guest review

8/10 Very good

Good accommodations for short stay
1-night family trip
Verified Expedia guest review

10/10 Exceptional

Huge place nice, clean and safe. Definitely recommend and very easy to find taxis.
7-night trip
Verified Expedia guest review

10/10 Exceptional

Fantástico!
Simplemente excelente. Relación calidad/precio inmejorable, instalaciones impecables, buena ubicación, comodidad, amplitud, la piscina fabulosa y todo el personal es muy amable y te hacen sentir en casa. Mención especial para Paul, Vanessa, Cristian y los vigilantes, todos son excepcionales y ayudan en todo momento. Obviamente repetiré en mi siguiente visita!
Luis Fernando, 3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent service and attention from all staff members and great value for the price.
1-night family trip
Verified Expedia guest review

8/10 Very good

Omar, 3-night trip
Verified Hotels.com guest review

4/10 Fair

Su guardia del hotel quiso abusar cobrándonos un té de $20 en $150 😂
Máximo, 1-night family trip
Verified Expedia guest review