Guests
All properties in Tulum, Tulum, Quintana Roo, Mexico

El Paraiso Hotel Tulum

3.5-star beachfront hotel with restaurant, near Playa Paraiso

  • Free continental breakfast, free WiFi, and free parking
From
€163

Image gallery

  • Hotel Bar
  • Hotel Bar
  • Deluxe Suite, 1 King Bed with Sofa bed - Living Area
  • Standard Room, 2 Queen Beds - Living Area
  • Hotel Bar
Hotel Bar. Image 1 of 74.
1 / 74Hotel Bar
Carr. Tulum-Boca Paila, Mz 3, Lote 2, Tulum, 77780, QROO, Mexico
8.6.Fabulous.
  • The place is very beautiful and people are very nice

    Feb 22, 2021

  • Homemade breakfast is great. Walk to the beach is super fast and convenient. Beach club…

    Jan 21, 2021

See all 29 reviews

Official standards

This property advises that it adheres to Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 24 hours
  • Contactless check-in is available
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Quiet
Safe
  • Free parking
  • Free WiFi
  • Air Conditioning

Property highlights

Main amenities

  • 11 guestrooms
  • Daily housekeeping
  • On the beach
  • Restaurant and bar/lounge
  • Free use of bicycles
  • Free beach cabanas

For families

  • Free cribs/infant beds
  • Private bathroom
  • Television
  • Free toiletries
  • Daily housekeeping
  • Hair dryer

What’s around

  • On the beach
  • Playa Paraiso - 1 min walk
  • Tulum Mayan Ruins - 18 min walk
  • Tulum National Park - 2.5 mi / 4 km
  • Tulum Beach - 2.7 mi / 4.4 km
  • Gran Cenote - 5.6 mi / 9 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Deluxe Suite, 1 King Bed with Sofa bed
  • Deluxe Suite, 2 Queen Beds
  • Superior Room, 2 Queen Beds
  • Standard Room, 2 Queen Beds

Location

Carr. Tulum-Boca Paila, Mz 3, Lote 2, Tulum, 77780, QROO, Mexico
  • On the beach
  • Playa Paraiso - 1 min walk
  • Tulum Mayan Ruins - 18 min walk

What’s around

Landmarks

  • On the beach
  • Playa Paraiso - 1 min walk
  • Tulum Mayan Ruins - 18 min walk
  • Tulum National Park - 2.5 mi / 4 km
  • Tulum Beach - 2.7 mi / 4.4 km
  • Gran Cenote - 5.6 mi / 9 km
  • Sian Ka'an Biosphere Reserve - 5.6 mi / 9.1 km
  • Tulum Monkey Sanctuary - 7.2 mi / 11.5 km
  • Soliman Bay - 10.5 mi / 16.9 km
  • Xel-Há Park - 13.5 mi / 21.7 km
  • Dos Ojos Cenote - 17.2 mi / 27.6 km

At a glance

Hotel size

  • This hotel has 11 rooms

Arriving/leaving

  • Check-in time 3:00 PM-9:00 PM
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check in instructions

The front desk is open daily from 7:30 AM - 9:00 PM. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Up to 2 children (5 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking

Payment types at the property

American ExpressMastercardVisa

  • Cash
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Free continental breakfast daily
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Beach bar
  • Water dispenser

Things to do

  • Free beach cabanas
  • Beach umbrellas
  • Spa services on site
  • Free bicycles on site
  • Beach towels

Services

  • Front desk (limited hours)
  • Concierge services
  • Tours/ticket assistance
  • Luggage storage

Facilities

  • Designated smoking areas

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Minibar

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • 32-inch plasma TV
  • Satellite TV channels

Stay connected

  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages.

Dining

Sensaciones El Paraiso - This beachfront restaurant serves brunch, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.

Small print

Also known as

  • El Paraiso Hotel Tulum Hotel
  • El Paraiso Hotel Tulum Tulum
  • El Paraiso Hotel Tulum Hotel Tulum

Policies

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, El Paraiso Hotel Tulum does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Sorry, pets aren't allowed.
  • You can check in from 3:00 PM - 9:00 PM. Check-out time is noon. Contactless check-in and check-out are available.
  • Yes, Sensaciones El Paraiso offers beachfront dining and ocean views. Nearby restaurants include Kitchen Table (9-min walk), Mi Amor (14-min walk), and El Capitan (3 mi).
  • Have fun during the warmer months with activities such as cycling. El Paraiso Hotel Tulum also has spa services.
8.6.Fabulous.
  • 6.0.Good

    Location was great. I was charged more on-site for my wife and son

    Georges, 4 night family trip, Nov 25, 2020

    Verified Expedia guest review

  • 8.0.Very Good

    Sweet hotel with great manager

    Nice hotel close to the beautiful beach! Unfortunately, It was not at the location I wanted. The manager was very helpful and friendly and solved the issue because the location on the map at Hotels.com was wrong... now they corrected the issue... if it was not the wrong location, I would have continued to stay there. The room and condition were nice especially for the price I paid... the beach was beautiful with palm trees around...

    Susana, 3 night trip, Nov 10, 2020

    Verified Hotels.com guest review

  • 2.0.Poor

    Management is very poor

    It’s hard to rate my stay taking that the manager is not polished, nice or pleasant. Her staff is great but she’s miserable and very rude, my room upon check in had so many bugs I had to spend around 1 hr trying to kill all of them so I could sleep in peace, I had to take hotel towels to kill them around the room and bathroom, it was not clean when I arrived, the bugs were enormous and the room looked unkept. The beach is beautiful but the place is not well maintained, and I repeat that the manager is very rude and not helpful at all, the abode by their own rules not by the hotel check in rules they provide upon check in, at night it’s very poorly secure and hard to see as there’s absolutely no lights, I didn’t feel safe and or appreciated, don’t recommend this place at all to anybody

    Linda, 5 night trip, Nov 8, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Paradise

    This place is literally Paradise. I can't hardly wait to come back. Best beds ever. And very easy access to the beach.

    Rosie, 1 night trip with friends, Oct 31, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    A unique gem in Tulum

    We booked the hotel by mistake and didn't realize it until we arrived. Glad we made the error. It's a great, small hotel! Rooms are spacious, beds are very comfortable, good WiFi and the AC worked perfectly. The made-to-order breakfast was a very pleasant plus. Note: Other than breakfast, there is no restaurant at the hotel. Outstanding service by the staff from check in to check out. Originally, we wanted to be in the heart of Tulum's hotel row. Instead, El Paraiso is in the national archeological zone and is on the opposite end from the hustle and bustle of the hotel zone. The beach at the hotel is wide and well maintained. It has been rated as the best beach in Mexico. I agree with that rating. Hotel guests have free access to the beach club. Menu has plenty of options and the prices are much more reasonable than beach clubs on the main strip. Service ends at 4:30 p.m. though people are welcome to stay longer. A few beautiful, low-key restaurants are nearby.

    Michael, 1 night trip, Oct 10, 2020

    Verified Hotels.com guest review

  • 8.0.Very Good

    The location of the hotel is amazing. The beach is great and not too far from the Mayan Ruins. The hotel also provides bikes.

    TashaH, 3 night family trip, Sep 27, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Beautiful place love it and everyone that works there

    2 night romance trip, Sep 19, 2020

    Verified Expedia guest review

  • 8.0.Very Good

    Overall it was really nice vacation. The room are old basic .

    2 night family trip, Sep 18, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Enjoyed every moment. Staff was friendly and attentive and property very clean from rooms to beach front.

    Munoz, 5 night family trip, Sep 6, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Encantador

    El lugar es muy lindo, en la Reserva Natural de Tulum, rodeado de vegetación y muy tranquilo. Las habitaciones son muy cómodas y limpias y el persona muy amable. Lo único negativo fue el desayuno, no era muy claro lo q daban, siempre se confundían con el pedido y por momentos era hasta poco. Más allá de esto, volveríamos sin pensarlo.

    Maria Felicitas, 4 night trip, Jul 14, 2021

    Verified Hotels.com guest review

See all 29 reviews