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The Queen at Chester Hotel, BW Premier Collection

Photo gallery for The Queen at Chester Hotel, BW Premier Collection

Lobby
Iron/ironing board, free WiFi, bed sheets
Iron/ironing board, free WiFi, bed sheets
Suite, 1 King Bed, Non Smoking | Iron/ironing board, free WiFi, bed sheets
Iron/ironing board, free WiFi, bed sheets

Overview of The Queen at Chester Hotel, BW Premier Collection

The Queen at Chester Hotel, BW Premier Collection

4-star property
4-star hotel in Chester with restaurant and bar/lounge

8.2/10 Very good

1,018 verified Hotels.com guest reviews

Popular amenities

  • Parking available
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
  • Bathtub
Map
City Rd, Chester, England, CH1 3AH

Room options

About this area

What's nearby

  • Heart of Chester
  • Chester Zoo - 14 min drive

Getting around

  • Manchester Airport (MAN) - 42 min drive
  • Liverpool (LPL-John Lennon) - 47 min drive
  • Chester Station - 1 min walk
  • Bache Station - 9 min drive
  • Ellesmere Port Station - 10 min drive
  • Free train station pickup

Restaurants

  • The Yard - 5 min walk
  • Siam Thai & Teppanyaki Restaurant - 5 min walk
  • City Spice - 5 min walk
  • Old Harkers Arms - 5 min walk
  • Koconut Grove - 5 min walk

About this property

The Queen at Chester Hotel, BW Premier Collection

Located near a train station, The Queen at Chester Hotel, BW Premier Collection is a great choice for a stay in Chester. Guests can visit the fitness centre for a workout or grab a bite to eat at Kings Quarters, which serves breakfast and dinner. A bar/lounge, a terrace and a garden are other highlights at this upmarket hotel. Fellow travellers love the location and comfortable guest rooms.

Languages

Czech, English, French, German, Italian, Japanese, Polish, Portuguese, Romanian, Slovak, Spanish, Welsh

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of We Care Clean (Best Western)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 128 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 4:00 PM until anytime
  • Express check-out available
  • Minimum check-in age – 18
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • Pets allowed*
  • Service animals welcome
  • Restrictions apply*

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi in rooms

Parking

  • Uncovered on-site self-parking (GBP 15 per night)

Transfers

  • Free train station pickup

Other information

  • Smoke-free property

Property amenities

Food and drink

  • To-go breakfast each morning (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • BBQs
  • 24-hour room service

Working away

  • Business centre
  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fireplace in lobby
  • Fitness centre

Accessibility

  • Lift
  • In-room accessibility (selected rooms)

Languages

  • Czech
  • English
  • French
  • German
  • Italian
  • Japanese
  • Polish
  • Portuguese
  • Romanian
  • Slovak
  • Spanish
  • Welsh

Room amenities

Be entertained

  • Television
  • Digital TV channels

Home comfort

  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi
  • Free local calls

More

  • Daily housekeeping
  • Connecting/adjoining rooms available

Special features

Dining

Kings Quarters – This restaurant serves breakfast and dinner.
Cocktail Bar – On-site restaurant. Guests can enjoy drinks at the bar.

Fees & policies

Optional extras

  • To-go breakfast is offered for an extra charge of approximately GBP 12.00 per person
  • Late check-out can be arranged for an extra charge (subject to availability)

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of GBP 30 per pet, per day

Parking

  • Uncovered self-parking costs GBP 15 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
<p>The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.</p><p>Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.</p> <p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.</p> <p>This property accepts credit cards. Cash is not accepted.</p>

Also known as

Hallmark Hotel The Queen
Hallmark Hotel The Queen Chester
The Queen at Chester BW Premier Collection
The Queen at Chester Hotel, BW Premier Collection Hotel
Queens Hotel Chester
Chester Hotel Queen
The Queen at Chester Hotel, BW Premier Collection Chester
The Queen at Chester Hotel, BW Premier Collection Hotel Chester
Queen Hotel Chester
Hallmark Hotel Queen Chester
Hallmark Hotel Queen
Hallmark Queen Chester
Hallmark Queen
Hallmark Hotel The Queen Chester

Frequently asked questions

Does The Queen at Chester Hotel, BW Premier Collection offer free cancellation for a full refund?
Yes, The Queen at Chester Hotel, BW Premier Collection does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at The Queen at Chester Hotel, BW Premier Collection?
As of 2 February 2023, prices found for a 1-night stay for 2 adults at The Queen at Chester Hotel, BW Premier Collection on 5 February 2023 start from €80, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at The Queen at Chester Hotel, BW Premier Collection?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at The Queen at Chester Hotel, BW Premier Collection?
Yes, pets are welcome. There's a charge of GBP 30 per pet, per day. Service animals are exempt from fees.
Is parking offered on site at The Queen at Chester Hotel, BW Premier Collection?
Yes. Self-parking costs GBP 15 per night.
What are the check-in and check-out times at The Queen at Chester Hotel, BW Premier Collection?
You can check in from 4:00 PM - anytime. Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-out and contactless social distancing and check-out are available.
What is there to do at The Queen at Chester Hotel, BW Premier Collection and nearby?
The Queen at Chester Hotel, BW Premier Collection has a fitness centre and a garden.
Are there restaurants at or near The Queen at Chester Hotel, BW Premier Collection?
Yes, there's an on-site restaurant, Kings Quarters. Nearby restaurants include The Yard (5-min walk), Siam Thai & Teppanyaki Restaurant (5-min walk) and City Spice (5-min walk).
What's the area around The Queen at Chester Hotel, BW Premier Collection like?
The Queen at Chester Hotel, BW Premier Collection is in the heart of Chester, a short 1-minute walk from Chester Station and 15 minutes' walk from Chester Cathedral. Travellers say that the area is central and good for families.

Reviews

8.2

Very good

8.4/10

Cleanliness

8.6/10

Staff & service

7.9/10

Amenities

8.0/10

Property conditions & facilities

7.7/10

Eco-friendliness

Reviews

10/10 Exceptional

Brian, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Adrian, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

stuart, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Large hotel. Comfor
Sera, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Manuel, 1-night trip
Verified Hotels.com guest review

6/10 Good

Adrian, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Matthew, 1-night trip
Verified Hotels.com guest review

8/10 Very good

James, 1-night trip
Verified Hotels.com guest review

6/10 Good

Twixmas break
The Queens is a huge hotel situated right next to the main railway station. It has a Victorian era part and a 7 storey modern annex. It has numerous function rooms and is nicely decorated. We took a superior double in the new annex. Nice enough, but not as attractive as the pictures shown on the website. The room was strangely very noisy. You would swear there was somebody walking around the room, with random clicks and knocking. The most off putting was the smoke alarm constantly flashing very brightly. We only stayed one night so it was pointless complaining. The biggest gripe though was lack of staff. Check in is at 4.00, which is a bind, as most people had arrived earlier in the day to sightsee etc. So at 4.00 there was a huge queue to check in. There was just one poor girl on reception, who was at death’s door with flu. No management to be seen. No sign of any help to be offered. So in summary, it’s ok. Location is ok, 20 minute walk into centre. Comfort ok. Would we stay there again? Probably not.
Roger, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

DM Manchester
Great hotel really friendly and polite and helpful staff. Great location for shopping. Room spacious very clean and comfortable. Fantastic stairway and great features relating to the history of the hotel and area. Parking was close but expensive
2-night trip
Verified Hotels.com guest review