The Westin Cleveland Downtown

Photo gallery for The Westin Cleveland Downtown

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Down duvets, pillow-top beds, in-room safe, desk
View from room
Down duvets, pillow-top beds, in-room safe, desk
Down duvets, pillow-top beds, in-room safe, desk

Overview of The Westin Cleveland Downtown

The Westin Cleveland Downtown

4.0 star property
Lakefront hotel with restaurant, near Huntington Convention Center of Cleveland

8.2/10 Very good

982 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
  • Air conditioning
The price is €222
Price available on 04/07/2022
Map
777 Saint Clair Ave Ne, Cleveland, OH, 44114
Main amenities
  • Housekeeping (on request)
  • Restaurants and bar/lounge
  • 24-hour fitness centre
  • Valet parking
  • Business centre
  • 18 meeting rooms
  • 24-hour front desk
  • Air conditioning
  • Front desk safe
  • Snack bar/deli
  • ATM/banking services
  • Vending machine
For families
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Lift
  • Dry cleaning/laundry service
  • Snack bar/deli
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Downtown Cleveland
  • Huntington Convention Center of Cleveland - 8 min walk
  • East 4th Street - 9 min walk
  • Rock and Roll Hall of Fame - 9 min walk
  • Public Square - 10 min walk
  • Cleveland Arcade - 10 min walk
  • Great Lakes Science Center - 11 min walk
  • Horseshoe Casino - 12 min walk
  • Progressive Field - 12 min walk
  • FirstEnergy Stadium - 13 min walk
  • Rocket Mortgage FieldHouse - 13 min walk

Getting around

  • Cleveland, OH (BKL-Burke Lakefront) - 4 min drive
  • Cleveland Hopkins International Airport (CLE) - 16 min drive
  • Cleveland, OH (CGF-Cuyahoga County) - 19 min drive
  • Cleveland Station - 11 min walk
  • Tower City-Public Square Station - 16 min walk

About this property

The Westin Cleveland Downtown

Located 1.3 mi (2.2 km) from the airport, The Westin Cleveland Downtown offers a great location, putting you within a short 10-minute walk of Rock and Roll Hall of Fame and Huntington Convention Center of Cleveland. After visiting the 24-hour fitness centre for a workout, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. This upmarket hotel is also within a 15-minute walk of FirstEnergy Stadium and Rocket Mortgage FieldHouse. The comfortable beds and helpful staff get good marks from fellow travellers.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (CDC)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks and gloves available
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 484 rooms
  • Arranged over 23 floors

Arriving/Leaving

  • Check-in time from 4:00 PM until midnight
  • Late check-in subject to availability
  • Minimum check-in age – 21
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Pets

  • Pets allowed (dogs only, 2 per room, up to 50 lbs)*
  • Service animals welcome
  • Pets must be supervised
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site valet parking (USD 39 per night)
  • Height restrictions apply for on-site parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Snack bar/deli

What to do

  • Bike rentals nearby
  • Golfing nearby

Working away

  • Business centre
  • 18 meeting rooms
  • Conference space (20473 square feet)

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Wedding services

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • 24-hour fitness centre

Accessibility

  • Wheelchair-accessible bathroom vanities
  • Braille/raised signage
  • Lift
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Assistive listening devices available
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Hand-held showerheads
  • Close-captioned TV
  • Raised toilet seat
  • Lowered electrical outlets in bathroom
  • Lowered peephole/view port in door
  • Low-height worktop and sink
  • Low-height desk
  • Height-adjustable showerheads
  • Grab bar near toilet
  • Grab bar in shower
  • Transfer shower
  • Lever door handles
  • Wheelchair-width doorways

Languages spoken

  • English

Room amenities

Be entertained

  • 46-inch LCD TV
  • Premium TV channels

Home comfort

  • Air conditioning and heating
  • Iron/ironing board

Sleep well

  • Down duvet
  • Pillow-top mattress
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free weekday newspapers
  • Free WiFi
  • Phone

Food and drink

  • Mini fridge

More

  • Housekeeping (on request)
  • In-room safe
  • Connecting/adjoining rooms available

Fees & policies

Refundable deposits

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Deposit: USD 100.00 per accommodation, per stay

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Rollaway beds are available for USD 20.0 per night

Pets

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 50 per pet, per stay

Parking

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Valet parking costs USD 39 per night
  • Parking height restrictions apply

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser; cashless payment methods are available for all transactions.

Contactless check-in and contactless check-out are available.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing that there's a smoke detector on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards and debit cards. Cash is not accepted.

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Also known as

Westin Cleveland Downtown Hotel
Westin Cleveland Downtown
The Westin Cleveland Downtown Ohio
The Westin Cleveland Cleveland
The Westin Cleveland Downtown Hotel
The Westin Cleveland Downtown Cleveland
The Westin Cleveland Downtown Hotel Cleveland

Frequently asked questions

Overall score and ratings

8.2

Very good

8.5/10

Cleanliness

8.5/10

Staff & service

7.7/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

10/10 Exceptional

Robert, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

A very enjoyable stay.
Jake at the front desk was very friendly, filled us in on what the hotel offered both the evening of our stay and the next morning. Gave us our wi-fi password without being asked first (a big plus). Every staff member we encountered greeted us and made us feel very welcome. The breakfast choices were very appetizing but the serving temperature was lukewarm and pricey at $20. I heard there was a voucher available for $10. I'll have to look into this for future visits. The room was clean and up to date. There was a defective light in the shower (I forgot to report) but no big deal. The bed was comfortable and the linens were quality. Plenty of towels and full size shampoo and conditioner in the shower was a bonus.
Suzanne, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Good location, rooms have been updated but still some dated structural features. Staff was helpful and easy, straightforward stay for a business trip
2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Carrie, 1-night trip
Verified Hotels.com guest review

6/10 Good

Cleanliness of room was poor; check-in easy
We had great expectations with our stay here. We were only staying one night and were on a tight timeline during our brief stay. The valet and Kim at the front desk were extremely helpful during our check in process. What was not good, was the cleanliness of the room. There appeared to be stains on the closet doors, I’m not sure what from and then either mud or something that looked like mud, on the wall in the bathroom. We did not have time to report these issues during our stay but hope this feedback helps to resolve some of these issues in the future.
Danielle, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Future Repeat Customer
First of all, the staff here is EXCELLENT. Shoutout to Kelvin for a great check-in and continued great service throughout the weekend! All of the staff here are top-notch. We were welcomed each time we entered the hotel, assisted with food, drinks, and extra linens for the room as soon as we requested them, and were always greeted with kindness. We had an unexpected trip to Cleveland due to unfortunate circumstances and the staff here really made our lives much easier for the weekend. Additionally, the room was cozy and very clean. The housekeeping staff took great care of us and were also very kind. The valet service took great care of the car and we didn't have to wait any time to get in or out. Overall could not ask for better service, or a better place to stay. Hotel is in a very safe and walkable area. This is my 3rd recent visit to downtown CLE (from D.C.) and my first time at the Westin - I am sad that I did not stay at the Westin every time I was in town. I will be staying there from now on. Thank you for the great service!
Amina, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Convenient location - Very friendly and helpful staff- great resturant
Richard, 1-night romance trip
Verified Expedia guest review

8/10 Very good

Restaurant was amazing!
Jim, 1-night romance trip
Verified Expedia guest review

8/10 Very good

Nice hotel.
Erica, 1-night family trip
Verified Expedia guest review

6/10 Good

Karlie, 1-night trip
Verified Expedia guest review