JEN Manila by Shangri-La

Photo gallery for JEN Manila by Shangri-La

Primary image
Outdoor pool
Outdoor pool
Outdoor pool
In-room safe, individually furnished, desk, laptop workspace

Overview of JEN Manila by Shangri-La

JEN Manila by Shangri-La

4.0 star property
4-star hotel with outdoor pool, near Cultural Center of the Philippines

8.4/10 Very good

1,002 verified guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
The price is €59
Price available on 17/09/2022
3001 Roxas Boulevard, Pasay, Manila, 1305
Main amenities
  • Daily housekeeping
  • Restaurants and pool bar
  • Outdoor pool
  • Breakfast available
  • Fitness centre
  • Children's pool
  • Room service
  • Conference centre
  • 5 meeting rooms
  • Airport shuttle
  • 24-hour front desk
  • Air conditioning
For families
  • Children stay free
  • Children's pool
  • Rollaway/extra beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Malate
  • Manila Bay - 7 min walk
  • U.S. Embassy - 31 min walk
  • Manila Ocean Park - 37 min walk
  • Robinson's Place - 9 min drive
  • Baywalk - 10 min drive
  • Rizal Park - 11 min drive
  • SM Mall of Asia - 13 min drive
  • Fort Bonifacio - 27 min drive
  • Resorts World Manila - 25 min drive
  • Venice Grand Canal Mall - 34 min drive

Getting around

  • Manila (MNL-Ninoy Aquino Intl.) - 25 min drive
  • Manila Paco Station - 2 min drive
  • Manila San Andres Station - 3 min drive
  • Manila Vito Cruz Station - 25 min walk
  • Vito Cruz LRT Station - 13 min walk
  • Gil Puyat LRT Station - 19 min walk
  • Quirino Avenue LRT Station - 20 min walk
  • Airport shuttle (surcharge)

About this property

JEN Manila by Shangri-La

4-star hotel in the heart of Malate
Consider a stay at JEN Manila by Shangri-La and take advantage of a round-trip airport shuttle, a poolside bar and dry cleaning/laundry services. The on-site restaurant, Latitude, features Asian cuisine. In addition to a fitness centre and a conference centre, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • An outdoor pool and a children's pool
  • Free self-parking and valet parking
  • Buffet breakfast (surcharge), a banquet hall and a porter/bellboy
  • Luggage storage, a front desk safe and concierge services
  • Guest reviews give good marks for the helpful staff and location
Room features
All guest rooms at JEN Manila by Shangri-La boast perks, such as Laptop workspace and air conditioning, as well as amenities, such as complimentary wireless Internet access and safes. Guest reviews highly rate the overall comfort rooms at the property.
Other conveniences in all rooms include:
  • Bathrooms with bidets and shower/bath combinations
  • HDTVs with cable channels
  • Electric kettles, daily housekeeping and desks


English, Filipino, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter


Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 308 rooms
  • Arranged over 19 floors


  • Check-in time from 2 PM until anytime
  • Minimum check-in age – 21
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • Guests who book breakfast-inclusive rate plans will receive breakfast for adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.
  • Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21


  • Up to 2 children (5 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)


  • No pets or service animals allowed


  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms


  • Free on-site self-parking
  • Free on-site valet parking
  • Wheelchair-accessible parking on site
  • On-site parking includes off-street options
  • Free off-site parking nearby


  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:00 AM–10:00 AM
  • Restaurant
  • Poolside bar
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children stay free
  • Children's pool
  • Children's menu

Working away

  • 5 meeting rooms
  • Co-working spaces
  • Conference centre


  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop


  • ATM/banking
  • Safe-deposit box at front desk
  • Fitness centre
  • An outdoor pool


  • Lift
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairwells
  • Wheelchairs available on site
  • Grab bar near toilet
  • Well-lit path to entrance
  • Step-free path to entrance


  • English
  • Filipino
  • Malay

Room amenities

Be entertained

  • Television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Electric kettle
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Individually furnished

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Free bottled water


  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Restaurant dining guide

Special features


Latitude – This restaurant specialises in Asian cuisine and serves breakfast, lunch and dinner. A children's menu is available.

Fees & policies

Refundable deposits

  • Deposit: PHP 2000 per night

Optional extras

  • Buffet breakfast is offered for an extra charge of PHP 800 per person (approximately)
  • Airport shuttle service is offered for an extra charge of PHP 900 per vehicle (one-way. Maximum occupancy 2)

Children & extra beds

  • Rollaway beds are available for PHP 1228.50 per day

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 7:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.


The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards and cash.

Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Also known as

Hotel Jen Manila Formerly Traders Hotel Pasay
Hotel Jen Manila Formerly Traders Hotel
Jen Manila Formerly Traders Pasay
Jen Manila Formerly Traders
Hotel Jen Manila Pasay
Jen Manila Pasay
Jen Manila
Traders Hotel Manila Pasay
Traders Hotel Pasay
Hotel Jen Manila Pasay Metro Philippines
JEN Manila by Shangri-La Hotel
JEN Manila by Shangri-La Pasay
Hotel Jen Manila by Shangri La
JEN Manila by Shangri-La Hotel Pasay

Frequently asked questions

Overall score and ratings


Very good




Staff & service




Property conditions & facilities



10/10 Exceptional

Grest stay friendly staff
Had sn smazing time here the staff are customer friendly. The only issue and a small one was that there was only one restaurant with limited menu. The building seems to need some attention but nit enough to ruin our time there.
7-night trip
Verified guest review

10/10 Exceptional

Joselito, 2-night trip
Verified guest review

8/10 Very good

It was a good experience. The room is not that big but the breakfast buffet is so good!! They offer Filipino food and even made-to-order omelettes, delivered to your table! The staff is so friendly! One cleaner came by and I said I don’t need it cleaned then he offered everything else like, “do you want this? How about this?” Offering toiletries, towels, to take the trash out.
Richelle, 1-night family trip
Verified guest review

10/10 Exceptional

Rosalie, 1-night trip
Verified guest review

10/10 Exceptional

Chris, 1-night trip
Verified guest review

10/10 Exceptional

Anne Rose, 2-night trip
Verified guest review

10/10 Exceptional

Steven, 4-night trip
Verified guest review

10/10 Exceptional

Julian, 1-night trip
Verified guest review

8/10 Very good

I like the ambience. Got a Balcony room, but it was only a Huge ass window, thought I could’ve stand outside on the balcony though.
Ephraim, 2-night family trip
Verified Expedia guest review

4/10 Fair

the staffs are nice and friendly,the toiletries are nice. but the facilities ate very bad. broken elevators and i got even locked out on my own room when i get out for a smoke,my key card didn’t worked and even they’re master key card didn’t worked so they had to force open the door. and i don’t recommend their shuttle service pick up to the airport because they made me wait for almost an hour and i had to call them for how many times. very frustrating!
Joy, 1-night family trip
Verified Expedia guest review