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1 room, 2 adults

The Portman Ritz-Carlton, Shanghai

5-starFor the benefit of our customers, we have provided a rating based on our rating system.
Great for families

Good to know

  • Free cribs/infant beds
  • Connecting/adjoining rooms available
  • Free WiFi
  • Dry cleaning/laundry service
Shanghai Centre, 1376 Nanjing Xi Lu, Shanghai, Shanghai, 200040, China

Luxury hotel with outdoor pool, connected to the convention center, near Jing'an Temple
  • Free WiFi
  • Great for families

    Good to know

    • Free cribs/infant beds
    • Connecting/adjoining rooms available
    • Free WiFi
    • Dry cleaning/laundry service
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

China may have travel restrictions in place, including self-quarantine, due to COVID-19. Find out more

  • The personal service that we received was outstandingJul 29, 2019
  • Polite, good location , clean, easy transportation May 31, 2020

The Portman Ritz-Carlton, Shanghai

from €146
  • Club Deluxe City View - King
  • Premier Suite - King
  • Deluxe City View - King
  • Deluxe - King
  • Club Premier Suite - King
  • Club Business Studio - King
  • Deluxe Skyline View - King
  • Club Skyline View - King
  • Deluxe - Twin
  • Deluxe City View - Twin
  • Club Deluxe City View - Twin
  • Premier Suite - Twin
  • Club Skyline View - Twin
  • Club Business Studio - Twin
  • Deluxe Skyline View - Twin

What’s around The Portman Ritz-Carlton, Shanghai

Landmarks

  • In Jing'an
  • People's Square - 33 min walk
  • Nanjing Road Shopping District - 36 min walk
  • Jing'an Temple - 9 min walk
  • Shanghai Museum - 39 min walk
  • Xintiandi Style Shoppping Centre - 2.4 mi / 3.9 km
  • The Bund - 2.9 mi / 4.7 km
  • Yu Garden - 3.6 mi / 5.7 km

Getting around

  • Hongqiao International Airport (SHA) - 25 min drive
  • Pudong International Airport (PVG) - 50 min drive
  • Shanghai South Railway Station - 10 min drive
  • Shanghai Railway Station - 13 min drive
  • Nanxiang North Railway Station - 17 min drive
  • Jing'an Temple Station - 8 min walk
  • West Nanjing Road Station - 11 min walk
  • Changping Road Station - 12 min walk
  • Train station drop-off (surcharge)
  • Train station pick-up (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 593 rooms
  • This hotel is arranged over 45 floors

Arriving/leaving

  • Check-in time 2:00 PM-midnight
  • Check-out time is noon
  • Express check-out

Restrictions related to your trip

  • China may have travel restrictions in place, including self-quarantine, due to COVID-19.
Front desk staff will greet guests on arrival. This property does not provide disposable personal items, such as toothbrush, comb, loofah, shaver, nail file, and shoe mitt.

Required at check-in

  • Credit card or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Transfers

  • Train station shuttle*

Parking

  • Onsite self parking (CNY 120 per night)

  • Onsite parking limited

  • Electric vehicle charging point on site

  • Height restrictions apply for onsite parking

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Room service (during limited hours)
Things to do
  • Indoor pool
  • Outdoor pool
  • Fitness facilities
  • Spa services on site
  • Spa treatment room(s)
  • Fitness classes on site
  • Spa tub
  • Steam room
  • Sauna
Working away
  • Business center
  • Number of meeting rooms - 11
  • Conference space
  • Conference space size (feet) - 60666
  • Conference space size (meters) - 5636
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
Accessibility
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible on-site restaurant
Languages Spoken
  • Chinese
  • English

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Pillow menu
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Pillowtop mattress
Things to enjoy
  • Individually decorated
  • Individually furnished
Freshen up
  • Separate bathtub and shower
  • Hair dryer
Be entertained
  • Cable/satellite TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are 3 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body treatments.

Dining

Portman's - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

The Portman Ritz-Carlton, Shanghai’s small print

Also known as

  • Portman Ritz-Carlton
  • Shanghai Ritz-Carlton Portman
  • Portman Ritz-Carlton Shanghai Hotel
  • The Portman Ritz-Carlton, Shanghai Hotel
  • The Portman Ritz-Carlton, Shanghai Shanghai
  • The Portman Ritz-Carlton, Shanghai Hotel Shanghai
  • Portman Ritz-Carlton Hotel
  • Portman Ritz-Carlton Hotel Shanghai
  • Portman Ritz-Carlton Shanghai
  • Portman Shanghai
  • Ritz-Carlton Portman
  • Ritz-Carlton Shanghai Portman
  • Shanghai Portman
  • Shanghai Portman Ritz-Carlton

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Children under 18 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub without adult supervision.

Guests under 18 years old are not allowed in the health club, fitness facility, or spa tub.

Parking height restrictions apply.

Guests must contact this property in advance to reserve rollaway/extra beds.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Guests are provided with hand sanitizer.

This property affirms that it follows cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

Cash deposit: CNY 5000 per day

  • A damage deposit of CNY 1000 will be collected before check-in.

Optional extras

Late check-out can be arranged for an extra charge (subject to availability)

Self parking costs CNY 120 per night

Rollaway beds are available for CNY 408.1 per night

Buffet breakfast is offered for an extra charge of CNY 274 for adults and CNY 137 for children (approximately)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for The Portman Ritz-Carlton, Shanghai

  • Does The Portman Ritz-Carlton, Shanghai offer free cancellation for a full refund?
    Yes, The Portman Ritz-Carlton, Shanghai does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at The Portman Ritz-Carlton, Shanghai?
    This property confirms that disinfectant is used to clean the property and guests are provided with hand sanitizer. Please note that this information has been provided by our partners.
  • Is parking offered on site at The Portman Ritz-Carlton, Shanghai?
    Yes. Self parking costs CNY 120 per night. Parking spots may be limited. Electric vehicle charging is available.
  • Is there a pool at The Portman Ritz-Carlton, Shanghai?
    Yes, there's an indoor pool and an outdoor pool. The swimming pool will be unavailable from July 01 2020 to June 30 2021 (dates subject to change).
  • Are pets allowed at The Portman Ritz-Carlton, Shanghai?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at The Portman Ritz-Carlton, Shanghai?
    You can check in from 2:00 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out is available.
  • Are there restaurants at or near The Portman Ritz-Carlton, Shanghai?
    Yes, Portman's offers international cuisine. The dining venue will be unavailable from July 01 2020 to June 30 2021 (dates subject to change). Nearby restaurants include Lavazza Coffee (4-min walk), La Farfalla (5-min walk), and The Pho Store (6-min walk).
  • What is there to do near The Portman Ritz-Carlton, Shanghai?
    Recommended spots to visit include Jing'an Temple (9-min walk) and People's Square (1.7 mi), along with Nanjing Road Shopping District (1.9 mi) and Shanghai Museum (2 mi).

Recent reviews

Fabulous 8.8 From 259 reviews

Exceptional 10.0
Jack
jack, us3 night trip
Very Good 8.0
Nice location, staffs are friendly
Chung mei, hk2 night trip
Good 6.0
Very basic hotel
Very basic hotel
JOSIP, sg1 night trip with friends
Fair 4.0
Below expectations
We’ve been there as a couple and we wanted to spend a Magic night in Shanghai, but the experience was way below pair expectations. It doesn’t seem to be at Ritz, service and people are very cold and not supportive. The hotel is comparable to any standard hotel 4 stars that you can find in Shanghai.
Dil Gabriele, cn1 night business trip
Very Good 8.0
The hotel was centrally located and convenient for taking public transportation or walking. The hotel should be more updated or remodeled. The hotel room we had was somewhat small.
us2 night romance trip
Exceptional 10.0
great stay
us2 night trip
Exceptional 10.0
Located in the heart of Shanghai’s Nanjing Road shopping district, the Portman Ritz Carlton delivers luxury at a great value. Located in a complex of apartments, stores of all kinds and next to a Starbucks, everything one needs is within a block. The staff offered superlative service and the room was exquisite. Highly recommend!
HankF, us4 night trip
Exceptional 10.0
The hotel was outstanding as well as the staff and the area
Valdrien, ca1 night romance trip
Fair 4.0
Very disappointed this time. The room is not clean and very stinky, like old musty room.
Katherine, us2 night family trip
Exceptional 10.0
Great service, good location, wow experience
Great service, good location, wow experience for our anniversary celebration
Yu Kit Tony, hk2 night romance trip

The Portman Ritz-Carlton, Shanghai