Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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All properties in Sofia, Sofia-city, Bulgaria
1 room, 2 adults

Sofia Hotel Balkan, a Luxury Collection Hotel, Sofia

5-star5 stars
Great for families

Good to know

  • Free cribs/infant beds
  • Free WiFi
  • Dry cleaning/laundry service
  • Elevator
5 Sveta Nedelya Square, Sofia, 1000, Bulgaria

Mountain hotel with casino, near Church of St. George
  • Free WiFi
  • Great for families

    Good to know

    • Free cribs/infant beds
    • Free WiFi
    • Dry cleaning/laundry service
    • Elevator
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book. 

  • Super Jul 22, 2020
  • Hotel is coming out of quarentines and lockdowns. I think we were the only people in the…May 27, 2020

Sofia Hotel Balkan, a Luxury Collection Hotel, Sofia

from €80
  • Superior Room, 1 King Bed, Non Smoking
  • Superior Room, 2 Twin Beds, Non Smoking
  • Executive Room, 1 King Bed, Non Smoking
  • Executive Room, 2 Twin Beds, Non Smoking
  • Premium Room, 1 King Bed, Non Smoking
  • Junior Suite, 1 Bedroom, Non Smoking, City View
  • Executive Suite, 1 Bedroom, Non Smoking, View
  • Presidential Suite, 1 Bedroom, Non Smoking, View

What’s around Sofia Hotel Balkan, a Luxury Collection Hotel, Sofia

Landmarks

  • In Sofia City Center
  • National Palace of Culture - 17 min walk
  • Bulgarian Parliament - 19 min walk
  • Church of St. George - 5 min walk
  • Sofia Central Mineral Baths - 6 min walk
  • Alexander Nevski Cathedral - 14 min walk
  • Vitosha Blvd - 16 min walk
  • Sofia University - 19 min walk

Getting around

  • Sofia Airport (SOF) - 19 min drive
  • Sofia Central Station - 24 min walk
  • Serdika Station - 2 min walk
  • Lavov Most Station - 14 min walk
  • Central Bus Station - Sofia - 21 min walk
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 184 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 2:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 15

Travelling with others

Pets

  • Pets allowed (dogs and cats only)*

  • 1 per room (up to 22 lbs)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Onsite self parking (BGN 30 per day)

  • Wheelchair-accessible parking on site

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Full breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • 24-hour room service
Things to do
  • Fitness facilities
  • Casino
Working away
  • Business center
  • Number of meeting rooms - 7
  • Conference space
  • Conference space size (feet) - 13563
  • Conference space size (meters) - 1260
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
Facilities
  • Number of buildings/towers - 1
  • Year Built - 1956
  • Elevator
  • ATM/banking
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Lowered peephole/view port in door
  • Grab bar - near toilet
  • Lever door handles
Languages Spoken
  • Bulgarian
  • English
  • German
  • Greek
  • Russian
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Pillow menu
  • Soundproofed rooms
  • Premium bedding
Freshen up
  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Dining

Stardust restaurant - This restaurant serves breakfast, lunch, and dinner.

Sofia Hotel Balkan, a Luxury Collection Hotel, Sofia’s small print

Also known as

  • Balkan Hotel Sofia
  • Sofia Hotel Balkan Luxury Collection Hotel
  • Sheraton Sofia
  • Sofia Sheraton
  • Sofia Hotel Balkan Luxury Collection Hotel Sofia
  • Sofia Balkan Luxury Collection Sofia
  • Sofia Hotel Balkan a Luxury Collection Hotel
  • Sofia Hotel Balkan, a Luxury Collection Hotel, Sofia Hotel
  • Sofia Hotel Balkan, a Luxury Collection Hotel, Sofia Sofia
  • Sofia Hotel Balkan, a Luxury Collection Hotel, Sofia Hotel Sofia
  • Balkan Luxury Collection
  • Balkan Sofia
  • Balkan Sofia Hotel
  • Hotel Balkan Luxury Collection Hotel
  • Hotel Balkan Sofia
  • Sofia Balkan
  • Sofia Balkan Hotel
  • Sofia Balkan Luxury Collection

Policies

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Guests are provided with hand sanitizer.

The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: BGN 1.31 per person, per night

Deposit: BGN 50 per night

Optional extras

Self parking costs BGN 30 per day

Rollaway beds are available for BGN 59.0 per day

Breakfast costs between BGN 30 and BGN 36 per person (approximately)

Pets are allowed for an extra charge of BGN 59 per pet, per night

Service animals exempt from fees

Airport shuttle service is offered for an extra charge of BGN 59 per vehicle (one-way, Maximum occupancy 4)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Sofia Hotel Balkan, a Luxury Collection Hotel, Sofia

  • Does Sofia Hotel Balkan, a Luxury Collection Hotel, Sofia offer free cancellation for a full refund?
    Yes, Sofia Hotel Balkan, a Luxury Collection Hotel, Sofia does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Sofia Hotel Balkan, a Luxury Collection Hotel, Sofia?
    This property confirms that disinfectant is used to clean the property and guests are provided with hand sanitizer. Please note that this information has been provided by our partners.
  • Is parking offered on site at Sofia Hotel Balkan, a Luxury Collection Hotel, Sofia?
    Yes. Self parking costs BGN 30 per day.
  • Are pets allowed at Sofia Hotel Balkan, a Luxury Collection Hotel, Sofia?
    Yes, cats and dogs are welcome, with a limit of 1 per room and maximum weight of 22 lbs per pet. There's a charge of BGN 59 per pet, per night. Service animals are exempt from fees.
  • What are the check-in and check-out times at Sofia Hotel Balkan, a Luxury Collection Hotel, Sofia?
    You can check in from 2:00 PM - midnight. Check-out time is noon.
  • Are there restaurants at or near Sofia Hotel Balkan, a Luxury Collection Hotel, Sofia?
    Yes, there's an onsite restaurant, Stardust restaurant. Nearby restaurants include Capo (3-min walk), Кармаре (4-min walk), and Hesburger (4-min walk).
  • Is airport shuttle service offered by Sofia Hotel Balkan, a Luxury Collection Hotel, Sofia?
    Yes, an airport shuttle is available. The charge is BGN 59 per vehicle one-way.
  • Is there an onsite casino at Sofia Hotel Balkan, a Luxury Collection Hotel, Sofia?
    Yes, the 4306 square-foot casino features 75 slot machines and 10 gaming tables. Bingo is offered.
  • What is there to do near Sofia Hotel Balkan, a Luxury Collection Hotel, Sofia?
    Recommended spots to visit include Church of St. George (5-min walk) and Sofia Central Mineral Baths (6-min walk), along with Alexander Nevski Cathedral (14-min walk) and Vitosha Blvd (0.8 mi).

Recent reviews

Very Good 8.2 From 255 reviews

Very Good 8.0
Old but gold
Perfect location, very professional stuff, not so good condition.
Nikolay, ie1 night business trip
Very Good 8.0
Aging, offering excellent service at heart of town
An aging hotel offering excellent service at heart of town. Location couldn’t be better. Right at the Centre. Rooms are of decent size. Bed is comfy. Shower-tub combo in perfect order. WiFi works ok. Iron and board in room. Two complementary bottles of water daily. Nice bar, excellent breakfast. Nice gym too, but can use better maintenance. So do the elevators in the entire hotel, which are operating each by itself (no common logic) and seem to be in need of better maintenance. Staff is helpful and speaks good English. Plenty of shopping, food and entertainment within walking distance. 20-30 minutes from airport by taxi @ around 15 Leva (7-8 Euro).
Shahar, ie2 night business trip
Poor 2.0
Very disappointed
Overall my expectations were totally different after staying in numerous Sheraton hotels around the world. This one doesn't even come close, starting with the treatment at the reception desk, than the disappointment when I found a dirty room, missing toiletries, towels, lightbulbs, slippers, robe, dirty fridge etc. I had to call concierge numerous times and make requests, he was the only helpful and understanding person, probably because he isn't Bulgarian. I wouldn't recommend staying in this hotel, the good reviews are probably fake and are deceiving. Expect rude and ignorant treatment, receptionists who wouldn't even greet you even after standing there for a few minutes and don't even think about that someone will offer to help with your luggage. I was traveling from USA and I had large bags that I had to carry myself. Biggest disappointment so far.
Irena, ie1 night business trip
Very Good 8.0
Business trip to Sofia
Staff and location excellent. Perhaps some minor renovations are needed for some of the rooms but overall the stay was great.
ie1 night business trip
Good 6.0
Good location for exploring the city. No parking.
Big hotel located right at the center of the city. Great for exploring the city by foot. Old style building (actually built at 1956). We got a small but nice and comfortable room. No views from the small window. Its not exactly clear why this hotel deserves a "5 star' rating. No pool or special services. No parking ! (We were told that the parking outside the hotel belongs to the city and we were charged 15 Euro per day for parking).
us1 night trip
Exceptional 10.0
Best location, very friendly staff. Very clean. Thank you.
KarolinaAlexand, us3 night family trip
Good 6.0
Firstly do not book this hotel through Expedia. Do it direct. The hotel group were offering cancellations and changes to all bookings during the Coronavirus outbreak but Expedia were and still are refusing to budge. So the review for Expedia is TERRIBLE. But the hotel itself is beautiful. The Front Desk was welcoming and advised us that sadly all restaurants and bars were closed, as was the gym. We were told that Breakfast would have to be in the room and that only room service would be available. Our rooms on the third floor were very nice, with nice views of the City. Very comfortable bed and furniture. Wi-fi was perfect (and free). Concierge was very friendly and helpful and when we had our breakfast (we were in two rooms) the waiter was kind enough to let us have it together on the sofas and table outside our rooms. The breakfast was huge thank you. Everyone was friendly and helpful and worked very hard during this difficult time. We look forward to coming back to this hotel when the Coronavirus has gone but will book direct!
Stuart, gb2 night trip with friends
Very Good 8.0
Great vacation stay at Balkan hotel in Sofia
This is a magnificent building, right in the heart of it all, historic and tourist points of interest, and shopping and restaurants. The breakfast is amazing, it will fulfill anything you have appetite for. From the person happily welcoming you, helping you with your luggage, the front desk staff , housekeeping staff and the staff during the breakfast are all attentive and striving to please.
Milen, us3 night family trip
Exceptional 10.0
Great classic hotel. Beautiful room like the times hotel respected themselves.
us1 night business trip
Exceptional 10.0
The hotel has a great location and the room was of a good size, very comfortable and clean. The staff were very helpful. Overall a very pleasant stay.
gb1 night business trip

Sofia Hotel Balkan, a Luxury Collection Hotel, Sofia