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Sheraton Imperial Kuala Lumpur Hotel

Photo gallery for Sheraton Imperial Kuala Lumpur Hotel

Property amenity
3 restaurants, breakfast, lunch and dinner served, international cuisine
Hypo-allergenic bedding, down duvets, minibar, in-room safe
3 restaurants, breakfast, lunch and dinner served, international cuisine
Sauna, hot tub, steam room, manicures and pedicures, massages

Overview of Sheraton Imperial Kuala Lumpur Hotel

Sheraton Imperial Kuala Lumpur Hotel

5.0 star property
Luxury hotel with 3 restaurants, near Petronas Twin Towers

8.6/10 Fabulous

998 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
  • Bathtub
Map
Jalan Sultan Ismail, Kuala Lumpur, 50250
Main amenities
  • 24-hour fitness centre
  • 24-hour room service
  • 3 restaurants and bar/lounge
  • Breakfast available
  • Daily housekeeping
  • Full-service spa
  • Outdoor pool
  • Pool bar
  • Sauna
  • Spa tub
  • Steam room
  • Valet parking
For families
  • Babysitting (surcharge)
  • Connecting/adjoining rooms available
  • Premium TV channels
  • Private bathroom
  • Rollaway/extra beds
  • Separate bath and shower

Room options

About this area

What's nearby

  • In Kuala Lumpur City Centre
  • Petronas Twin Towers - 19 min walk
  • Suria KLCC Shopping Centre - 19 min walk
  • KLCC Park - 21 min walk
  • Pavilion Kuala Lumpur - 22 min walk
  • Berjaya Times Square - 36 min walk
  • Kuala Lumpur Sentral - 39 min walk
  • Merdeka Square - 3 min drive
  • Petaling Street - 7 min drive
  • Kuala Lumpur Tower - 11 min drive
  • World Trade Centre Kuala Lumpur - 8 min drive

Getting around

  • Subang (SZB-Sultan Abdul Aziz Shah) - 31 min drive
  • Kuala Lumpur International Airport (KUL) - 58 min drive
  • Kuala Lumpur Sultan Ismail Station - 11 min walk
  • Kuala Lumpur Masjid Jamek Station - 19 min walk
  • Kuala Lumpur Bank NeStation KTM Komuter Station - 24 min walk
  • Medan Tuanku Station - 2 min walk
  • Bukit Nanas Station - 9 min walk
  • Dang Wangi Station - 9 min walk

Restaurants

  • Starbucks - 1 min walk
  • The Chicken Rice Shop - 4 min walk
  • Essence - 1 min walk
  • Sushi King - 1 min walk
  • Kluang Station - 1 min walk
Map

About this property

Sheraton Imperial Kuala Lumpur Hotel

Sheraton Imperial Kuala Lumpur Hotel puts you within a 10-minute drive of Petronas Twin Towers and Pavilion Kuala Lumpur. Guests can visit the spa to be pampered with massages or manicures and pedicures, and Essence, one of 3 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. Other highlights at this luxurious hotel include an outdoor pool, a poolside bar and a 24-hour fitness centre. Fellow travellers like that it's only a short walk to public transportation: Medan Tuanku Station is steps away and Bukit Nanas Station is 9 minutes.

Languages

English, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Check-in

Contactless social distancing and check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 398 rooms
  • Arranged over 38 floors

Arriving/Leaving

  • Check-in time from 3 PM until 10:00 PM
  • Express check-in/out available
  • Late check-in subject to availability
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • No cots (infant beds)
  • Babysitting*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • On-site valet parking (MYR 29.00 per day)
  • Wheelchair-accessible parking on site
  • On-site parking is limited
  • Electric vehicle charging point on site

Other information

  • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:00 AM–10:30 AM
  • 3 restaurants
  • 24-hour room service
  • Bar/lounge
  • Poolside bar

Travelling with children

  • Babysitting (surcharge)
  • Children's menu
  • Local/corner shop

What to do

  • Shopping

Working away

  • 9 meeting rooms
  • Business centre
  • Computer station
  • Conference space (17652 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Hair salon
  • Limo or town car service
  • Luggage storage
  • Multilingual staff
  • Pool loungers
  • Porter/bellhop
  • Tour/ticket assistance
  • Umbrellas
  • Wedding services

Facilities

  • 24-hour fitness centre
  • An outdoor pool
  • Full-service spa
  • Hot tub
  • Safe-deposit box at front desk
  • Sauna
  • Steam room
  • Terrace

Accessibility

  • Accessible bathroom (selected rooms)
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Grab bar in bath
  • Grab bar near toilet
  • Height-adjustable showerheads
  • In-room accessibility (selected rooms)
  • Lever door handles
  • Lift
  • Low-height worktop and sink
  • Lowered locks/deadbolt
  • Lowered plug sockets in bathroom
  • Lowered view port in door
  • Raised toilet seat
  • Roll-in shower (selected rooms)
  • Transfer shower
  • Valet for wheelchair-equipped vehicle
  • Visual alarms in hallways
  • Wheelchair-accessible
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Languages

  • English
  • Malay

Room amenities

Be entertained

  • 55-inch Smart TV
  • Premium satellite channels

Home comfort

  • Air conditioning (climate-controlled)
  • Dressing gowns and slippers
  • Iron/ironing board
  • Minibar

Sleep well

  • Bed sheets provided
  • Blackout curtains
  • Down duvet
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Deep-soaking bath
  • Separate bath and shower
  • Rainfall shower heads
  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Access via exterior corridors
  • Connecting/adjoining rooms available
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages and manicures and pedicures. The spa is equipped with a sauna, a spa tub and a steam room. The spa is open daily.

Dining

Essence – This restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. A children's menu is available. Reservations are required.
Celestial Court – This restaurant specialises in Chinese cuisine and serves lunch and dinner. Reservations are required. Open selected days.
Villa Danieli – This restaurant specialises in Italian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.
Pavilions Lounge – This lobby lounge serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open daily.
Essence Restaurant – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Reservations are required. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately MYR 48.00 to 84.00 per person

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for MYR 93.0 per night

Parking

  • Valet parking costs MYR 29.00 per day

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia) and Commitment to Clean (Marriott) guidelines.

Policies

<p>The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.</p><p>Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.</p> <p>This property accepts credit cards. Cash is not accepted.</p>

Also known as

Sheraton Imperial Kuala Lumpur Hotel
Sheraton Imperial Hotel
Sheraton Imperial Kuala Lumpur
Sheraton Imperial
Sheraton Kuala Lumpur
Kuala Lumpur Sheraton
Sheraton Kuala Lumpur
Kuala Lumpur Sheraton
Sheraton Imperial Kuala Lumpur
Sheraton Imperial Kuala Lumpur Hotel Hotel
Sheraton Imperial Kuala Lumpur Hotel Kuala Lumpur
Sheraton Imperial Kuala Lumpur Hotel Hotel Kuala Lumpur

Frequently asked questions

Does Sheraton Imperial Kuala Lumpur Hotel offer free cancellation for a full refund?
Yes, Sheraton Imperial Kuala Lumpur Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Sheraton Imperial Kuala Lumpur Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Sheraton Imperial Kuala Lumpur Hotel?
Yes, there's an outdoor pool.
Are pets allowed at Sheraton Imperial Kuala Lumpur Hotel?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Sheraton Imperial Kuala Lumpur Hotel?
Yes, there's free self parking. Parking spaces may be limited. Electric car charging is available.
What are the check-in and check-out times at Sheraton Imperial Kuala Lumpur Hotel?
You can check in from 3 PM - 10:00 PM. Check-out time is noon. Express check-in and check-out and contactless social distancing and check-out are available.
What is there to do at Sheraton Imperial Kuala Lumpur Hotel and nearby?
Sheraton Imperial Kuala Lumpur Hotel has a spa and an outdoor pool, as well as a 24-hour fitness centre.
Are there restaurants at or near Sheraton Imperial Kuala Lumpur Hotel?
Yes, there are 3 on-site restaurants, featuring international cuisine.
Does Sheraton Imperial Kuala Lumpur Hotel have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
What's the area around Sheraton Imperial Kuala Lumpur Hotel like?
Sheraton Imperial Kuala Lumpur Hotel is in Kuala Lumpur City Centre, a short 2-minute walk from Medan Tuanku Station and 19 minutes' walk from Petronas Twin Towers.

Reviews

8.6

Fabulous

8.6/10

Cleanliness

8.5/10

Staff & service

8.5/10

Amenities

8.3/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Exceptional

Worth coming back
I recently had the pleasure of staying at the Sheraton Imperial Hotel Kuala Lumpur, and I must say, it was an amazing experience. From the moment I arrived, I was impressed by the exceptional service provided by the staff. The housekeeping and doorman were always friendly and attentive, and made me feel right at home. The bed in my room was incredibly comfortable, and I slept soundly throughout the night. I was also pleased to find that the room was impeccably clean, and had all the amenities I needed for a comfortable stay. In the morning, I enjoyed a delicious breakfast that satisfied my cravings, and the location of the hotel made it easy to explore the city. Overall, I would highly recommend the Sheraton Imperial Hotel Kuala Lumpur to anyone looking for a fantastic hotel experience. The management should be proud of the wonderful service they provide and the level of comfort they offer to their guests. Thank you for a truly unforgettable stay.
allaine, 3-night family trip
Verified Hotels.com guest review

8/10 Very good

2-night trip
Verified Hotels.com guest review

8/10 Very good

I AM GIVING A FRANK RATING FOR THIS HOTEL, HOTEL ROOM IS GOOD BUT A BIT AGED, BUT CONFORTABLE, LOCATION OK, SERVICE OK, BUT THE BREAKFAST IS JUST NORMAL NOTHING FANTASTIC (ONE MORNING WE GOT COLD PORRIDGE AND INDIAN FOODS, FLOOR MANAGE MR THEVAN IS AWARE OF IT) .
KIM JOO, 3-night trip
Verified Hotels.com guest review

8/10 Very good

bathroom too old the corner of shower room is not clean some bacteria grow
2-night trip
Verified Hotels.com guest review

6/10 Good

We stayed in this hotel for 5 nights on a family holiday. The hotel is good with good room size. However, the services are quite disappointing. After we checked in, we noticed that there were no towels. We have to ask for them. They brought the towels, but didn't bring the bath mat and I have to ask for it again. Next day, they cleaned the room, but didn't fill up the soap and shampoo bottles. We have to ask for it again. Similarly, for breakfast, you have to stand in the queue for 10 to 15 minutes before being seated. You should avoid this hotel, if you can as there are plenty of options around this area and the KL city.
Taberez, 4-night family trip
Verified Hotels.com guest review

6/10 Good

Good hotel, but disappointing service
We stayed there for 5 nights on a family vacation. The hotel is good with good room size. However, the services are quite disappointing. When we checked in, there were no towels in the room and I have to ask for them. They brought towels, but no bath mat and I have to ask for it again. Similarly, next day they cleared the room but didn’t fill up soap and shampoo bottles. Importantly, you have to stand in queue for 10 to 15 minutes to get seated for breakfast. Avoid this hotel if you can as there are many options around this area and in KL city.
Taberez, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Bee Ling, 1-night family trip
Verified Hotels.com guest review

4/10 Fair

Tissue and toilet paper not replaced
Rayner, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

The hotel is near to MRT station which is convenient to access to other areas in the city. Besides, the quiet surrounding also can have some peace of mind and relaxing.
Verified Expedia guest review

10/10 Exceptional

Great stay
The property is good and well located
Naoki, 3-night trip
Verified Hotels.com guest review