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Iberostar Heritage Grand Mencey

Photo gallery for Iberostar Heritage Grand Mencey

Indoor pool, outdoor pool
Indoor pool, outdoor pool
Superior Double Room, Garden View | Terrace/patio
Junior Suite | Balcony
Minibar, in-room safe, desk, laptop workspace

Overview of Iberostar Heritage Grand Mencey

VIP Access
UNESCO Sustainable Travel Pledge

Iberostar Heritage Grand Mencey

5.0 star property
Luxury hotel in Santa Cruz de Tenerife with 3 restaurants and 2 bars/lounges

9.2/10 Superb

999 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
The price is €162
Price available on 09/12/2022
Map
Calle Doctor Jose Naveiras, 38, Santa Cruz de Tenerife, Tenerife, 38004

Room options

About this area

What's nearby

  • Teresitas Beach - 47 min drive

Getting around

  • Santa Cruz de Tenerife (TFN-Tenerife North) - 25 min drive

Restaurants

  • Restaurante Sagrario - 2 min walk
  • Strasse Park - 3 min walk
  • Etéreo by Pedro Nel - 3 min walk
  • Restaurante Picatostes - 4 min walk
  • Restaurante Libanés Baalbek - 4 min walk

About this property

Iberostar Heritage Grand Mencey

Enjoy your visit to Santa Cruz de Tenerife with a stay at Iberostar Heritage Grand Mencey. Guests can visit the spa to be pampered with massages, body wraps or facials, and Los Menceyes, one of 3 restaurants, serves international cuisine and is open for breakfast and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, an indoor pool and an outdoor pool. Fellow travellers say great things about the helpful staff and location.

Languages

English, French, German, Italian, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe Tourism Certified (Spain)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property

Safety measures

Hand sanitiser provided
Individually wrapped food options available for lunch and dinner
This information is provided by our partners.

At a glance

Hotel size

  • 261 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until anytime
  • Express check-in/out available
  • Minimum check-in age – 18
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • This property enforces a smart-casual dress code at all restaurants, which includes long trousers for men. Shorts, swimsuits, sleeveless clothing, and flip-flops are not permitted.
  • Guests age 6 and older are required to provide documentation of recent travel history (such as showing passport immigration stamps) and a complete a health declaration (PCR screening for COVID-19, issued within 72 hours before arrival in the Canary Islands) during check-in. Residents of the Canary Islands and guests that have stayed within the Canary Islands for 14 days prior to check-in are exempt from this requirement.
  • This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi and wired Internet access in public areas
  • Free Wi-Fi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))

Parking

  • Wheelchair-accessible parking on site
  • On-site parking is limited
  • Electric vehicle charging point on site
  • On-site parking includes off-street options
  • Off-site parking within 66 ft (EUR 12 per day)

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–10:30 AM
  • 3 restaurants
  • 2 bars/lounges
  • Free daily reception
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Children's menu

What to do

  • Pilates classes
  • Yoga classes
  • Bike rentals nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Scooter/moped hire nearby

Working away

  • Business centre
  • 9 meeting rooms
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 1950
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Piano
  • Health club
  • An outdoor pool
  • An indoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Lift
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairwells
  • Close-captioned TV
  • Well-lit path to entrance
  • Step-free path to entrance

Languages

  • English
  • French
  • German
  • Italian
  • Russian
  • Spanish

Room amenities

Be entertained

  • Plasma television

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Dressing gowns and slippers

Sleep well

  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Complimentary wireless Internet access (speed of 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • LED light bulbs
  • Recycling

Special features

Spa

SPA Sensations has 6 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna, a spa tub and a steam room. The spa is open daily.

Dining

Los Menceyes – This fine-dining restaurant specialises in international cuisine and serves breakfast and dinner. A children's menu is available.
Los Laureles – This poolside restaurant specialises in Mediterranean cuisine and only serves lunch. Guests can enjoy al fresco dining (weather permitting). Open daily.
Restaurante Papa Negra – This fine-dining restaurant only serves dinner. Reservations are required. Open selected days.

Awards and affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of EUR 20 for adults and EUR 20 for children (approximately)

Parking

  • Parking is available nearby and costs EUR 12 per day (66 ft away)

Pool, spa, & gym (if applicable)

  • Facility access costs EUR 18 per person, per day
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is professionally cleaned; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Guests are provided with hand sanitiser and cashless payment methods are available for all transactions.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for lunch and dinner.

This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain) guidelines.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

This property uses eco-friendly cleaning products.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates).

This property accepts credit cards, debit cards and cash.

Cash transactions at this property cannot exceed EUR 1000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.

Also known as

Iberostar Grand Hotel Mencey Santa Cruz de Tenerife
Iberostar Grand Hotel Mencey
Iberostar Grand Mencey Santa Cruz de Tenerife
Iberostar Grand Mencey
IBEROSTAR Grand Hotel Mencey Tenerife/Santa Cruz De Tenerife
Iberostar Heritage Mencey
Iberostar Grand Mencey Hotel
Iberostar Heritage Grand Mencey Hotel
Iberostar Heritage Grand Mencey Santa Cruz de Tenerife
Iberostar Heritage Grand Mencey Hotel Santa Cruz de Tenerife

Frequently asked questions

Does Iberostar Heritage Grand Mencey offer free cancellation for a full refund?
Yes, Iberostar Heritage Grand Mencey does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Iberostar Heritage Grand Mencey?
As of 5 December 2022, prices found for a 1-night stay for 2 adults at Iberostar Heritage Grand Mencey on 9 December 2022 start from €162, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Iberostar Heritage Grand Mencey?
This property confirms that disinfectant is used to clean the property and guests are provided with hand sanitiser. Please note that this information has been provided by our partners.
Is there a pool at Iberostar Heritage Grand Mencey?
Yes, there's an indoor pool and an outdoor pool.
Are pets allowed at Iberostar Heritage Grand Mencey?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Iberostar Heritage Grand Mencey?
Yes. Parking spaces may be limited. Electric car charging is available.
What are the check-in and check-out times at Iberostar Heritage Grand Mencey?
You can check in from 3:00 PM - anytime. Check-out time is 11:00 AM. Express check-in and check-out and contactless social distancing and check-out are available.
What is there to do at Iberostar Heritage Grand Mencey and nearby?
Have fun with nearby activities such as cycling and hiking, and practise your swing on the nearby golf course. Additional recreation on-site includes pilates and yoga. Enjoy treatments at the spa and relax in the indoor and outdoor pools. Iberostar Heritage Grand Mencey also has 2 bars and a sauna, as well as a steam room and a garden.
Are there restaurants at or near Iberostar Heritage Grand Mencey?
Yes, there are 3 on-site restaurants, featuring al fresco dining and international cuisine. Nearby restaurants include Etéreo by Pedro Nel (3-min walk), Restaurante Picatostes (4-min walk) and Restaurante Libanés Baalbek (4-min walk).
Does Iberostar Heritage Grand Mencey have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Iberostar Heritage Grand Mencey like?
Iberostar Heritage Grand Mencey is a short 1-minute walk from Garcia Sanabria Park and 12 minutes' walk from Anaga Natural Park. Travellers give top marks for the hotel's prime location.

Overall score and ratings

9.2

Superb

9.4/10

Cleanliness

9.1/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

10/10 Exceptional

Back again
Only the standard room this time but it was clean,bright,spacious,comfortable and had a proper bath
Wayne, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Staff was great, and we were especially grateful for their 24 hour room service since restaurants in the neighborhood close quite early!
Houssam, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing structure, pool, spa, gym, garden, lobby, restaurants really really beautiful. It’s certainly a 5-stars hotel although not a luxury one. Staff very nice and helpful. Good location.
Victory, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Lovely hotel and staff. Pool excellent and pool staff couldn’t be more helpful. Easy walking distance to restaurants and shops of Santa Cruz and beautiful beach of Los teresetatas is only a short taxi ride away
Neil, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Pleasant and rewarding
Martin, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Philip, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful architecture, Amazing, friendly and helpful staff. Super comfortable, well appointed rooms. Absolutely nothing negative here.
Michael, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Lynda, 4-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Lovely hotel & staff, but...
Lovely hotel & staff, but the bed was on wheels that didn't lock properly - so it had a tendency to move! Also, the bathroom had a pretty bad smell due to issues with the drains drying up - we were told on checking out that room 422 wasn't used that much.
Ian, 2-night trip
Verified Hotels.com guest review