Copal Tulum Hotel

The front desk told me to relax by the pool and they would come grab me. After 2 hours j went to the front desk they had forgot my damn name.

This hotel is gorgeous and so peaceful. We had such a great time and the staff is amazing. I recommend bringing your own water bottles or getting water from a store though because I spent about $250 on water throughout our stay. There are two restaurants inside the hotel so you don’t even have to leave, but It’s not walking distance from the main strip if you choose to leave. you can definitely rent a bike or the front desk will help you get a taxi. They are very accommodating.

Checkin was nearly 45 mins. They never gave us instructions for WiFi password. They also don’t have phones in room so we can’t call to request anything or ask questions. Had to walk to front desk each time. In suite pool was cold water. They don’t have temp change or warming of those pools or any for that matter anywhere on property. Kind of pointless all together. One of the front desk people was mocking me when I asked questions. They definitely Mickey moused some of the construction. The room smelled like sweat, very likely the couch as if someone had slept and sweated. The house keeping didn’t leave enough towels the first night and the second night they actually took away even more than the first. It was also not the easiest location to get to. The ONLY cool thing about this place was the design of the hotel.

We were greeted by Kervin who provides excellent customer service. Whenever we needed anything he was always prompt in meeting our request. The hotel accommodations were perfectly located near the beach and not far from town. I would definitely booked this hotel again.

We had the most amazing time on our trip for my birthday and our anniversary. Tulum was incredible but the staff at Copal made our experience one of a kind. I can’t thank the hotel enough for how much they made our stay the best trip we’ve ever been on. The hotel staff: Naomi (front desk) was extremely professional handling bookings and calling to help with reservations for restaurants and amenities, Enrique the hotel Bartender always made us feel at home and provided the best dinner experience, Kevin who helped before we even arrived communicated through WhatsApp and remembered us when we arrived, Etson (one of our favorites) quickly became a new friend and always stepped in to help and make sure we were accommodated, Ruben (customer relations) always greeted us with us smile and definitely went above and beyond with anything we needed, And Carlos who made sure we always had a taxi and never had to wait. I could go on and on about this place but I suggest to anyone who’s looking for a place to stay, this is it. To be treated like family in one of the most beautiful places on earth is truly the best feeling and we can’t wait to go back. Thanks again Copal! We love you guys- Jenna & Will

I very attractive property with spacious rooms and pleasant staff

The hotel was nice and our room was very spacious. The location is inconvenient as it's not in easy walking distance to the beach or the town. There was also a lot of noise from other guests- couples fighting, loud music, etc.

Enchanting apartment style hotel rooms surrounded with trees to create a jungle vibe. Warm staff that goes above and beyond to delight each guest.

This hotel by far was amazing ! The room was perfect the hotel restaurant was perfect my only advice is heat the pools lol other than that everything was GREAT!!!!

Enchanting boutique hotel with a warm team to attend to all your needs. When I was craving pastel de 3 leches Ezekiel, restaurant manager, reached to the owner to request a personal cake from the owner’s pastry shop friend. Enrique, the sushi’s chef, comes up with the most innovative creations that are so delicious. His warm demeanor and extensive cooking expertise makes him a wonderful resource to increase the profile of the restaurant and hotel. Ivan and his reception colleagues were super helpful and made my friend and I feel like we’re at home. Spacious apartment style hotel rooms surrounded by lush green treats sets the mood of an enchanted jungle. Can’t wait to return soon.