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All properties in Tulum, Tulum, Quintana Roo, Mexico
1 room, 2 adults

Copal Tulum Hotel

4-star4 stars
Calle Ixchel sn, Tulum, QROO, 77760, Mexico

Upscale apartment with memory foam bed, near Tulum National Park
  • Free WiFi and free parking
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Restrictions related to your trip

Mexico may have travel restrictions in place due to COVID-19. 

  • We found this place by accident - we had to move from our house rental at 1am on a…Feb 25, 2021
  • Room was not to size and it smelled of humidity. We had to move 3 times but same problem. Feb 20, 2021

Copal Tulum Hotel

from €97
  • Exclusive Double Room, 1 King Bed, Garden View
  • Exclusive Apartment, Multiple Beds, Ensuite
  • Premium Double Room, 1 King Bed, Private Pool, Garden View
  • Exclusive Studio, 1 King Bed with Sofa bed, Garden View
  • Deluxe Studio, 1 King Bed with Sofa bed, Private Pool, Garden View
  • Exclusive Apartment, 2 Bedrooms, Private Bathroom, Garden View
  • Deluxe Apartment, Multiple Beds, Private Pool, Garden View
  • Premium Apartment, Multiple Beds, Private Pool, Garden View
  • Deluxe Apartment, 2 Bedrooms, Private Pool, Garden View
  • Deluxe Apartment, 3 Bedrooms, Private Pool, Garden View
  • Premium Apartment, 2 Bedrooms, Private Pool, Garden View
  • Exclusive Apartment, 4 Bedrooms, Garden View

What’s around Copal Tulum Hotel

Landmarks

  • Tulum National Park - 21 min walk
  • Dos Aguas Park - 22 min walk
  • Las Palmas Public Beach - 2.9 mi / 4.7 km
  • SFER IK - 2.6 mi / 4.2 km
  • Playa Paraiso - 3.3 mi / 5.2 km
  • Tulum Beach - 3.4 mi / 5.4 km
  • Tulum Mayan Ruins - 4.4 mi / 7 km
  • Gran Cenote - 4.7 mi / 7.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 111 min drive

At a glance

Key facts

Size

  • 85 apartments

Arriving/leaving

  • Check-in time 3:00 PM-9:00 PM
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • Mexico may have travel restrictions in place due to COVID-19.
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free onsite self parking

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

The manager

The manager

Speaks: English, Spanish.

At the aparthotel

Food and drink
  • Cooked-to-order breakfast daily (surcharge)
  • Poolside bar
Things to do
  • Number of outdoor pools - 2
  • 24-hour fitness facilities
  • Full-service spa
  • Spa treatment room(s)
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Luggage storage
Facilities
  • Elevator
  • Garden
  • Terrace
Accessibility
  • Handrails in hallways
  • Handrails in stairways
Languages Spoken
  • English
  • Spanish

In the apartment

Home comforts
  • Air conditioning
  • Ceiling fan
Sleep well
  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding
  • Memory foam mattress
Things to enjoy
  • In-room massage available
  • Yard
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Hair dryer
Be entertained
  • 43-inch Smart TV
  • Netflix
  • Satellite TV channels
Stay connected
  • Desk
  • Free WiFi
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Access via exterior corridors

Special features

Spa

The Healing Spot has 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and body scrubs. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Copal Tulum Hotel’s small print

Also known as

  • Copal Tulum Hotel Tulum
  • Copal Tulum Hotel Aparthotel
  • Copal Tulum Hotel Aparthotel Tulum

Policies

Only registered guests are allowed in the guestrooms.

Pool access available from 7:00 AM to 9:00 PM.

Guests under 16 years old are not allowed in the spa.

Guests can rest easy knowing there's a fire extinguisher on site.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Breakfast costs between MXN 320 and MXN 320 for adults, and MXN 320 and MXN 320 for children (approximately)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Copal Tulum Hotel

  • Does Copal Tulum Hotel offer free cancellation for a full refund?
    Yes, Copal Tulum Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is Copal Tulum Hotel currently open?
    This property is closed from January 17 2020 to February 6 2020 (dates subject to change).
  • Is parking offered on site at Copal Tulum Hotel?
    Yes, there's free self parking.
  • Is there a pool at Copal Tulum Hotel?
    Yes, there are 2 outdoor pools. Guests have pool access from 7:00 AM to 9:00 PM.
  • Are pets allowed at Copal Tulum Hotel?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Copal Tulum Hotel?
    You can check in from 3:00 PM - 9:00 PM. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out are available.
  • Are there restaurants at or near Copal Tulum Hotel?
    Yes. Nearby restaurants include Chacabar (6-min walk).
  • What is there to do at Copal Tulum Hotel and nearby?
    Copal Tulum Hotel has 2 outdoor pools and a spa, as well as a 24-hour fitness center and a garden.

Recent reviews

Very Good 8.2 From 103 reviews

Poor 2.0
The front desk told me to relax by the pool and they would come grab me. After 2 hours j went to the front desk they had forgot my damn name.
Arya, mx1 night trip
Exceptional 10.0
Relaxing atmosphere
This hotel is gorgeous and so peaceful. We had such a great time and the staff is amazing. I recommend bringing your own water bottles or getting water from a store though because I spent about $250 on water throughout our stay. There are two restaurants inside the hotel so you don’t even have to leave, but It’s not walking distance from the main strip if you choose to leave. you can definitely rent a bike or the front desk will help you get a taxi. They are very accommodating.
Kaylen, us4 night trip with friends
Fair 4.0
Wouldn’t stay here again
Checkin was nearly 45 mins. They never gave us instructions for WiFi password. They also don’t have phones in room so we can’t call to request anything or ask questions. Had to walk to front desk each time. In suite pool was cold water. They don’t have temp change or warming of those pools or any for that matter anywhere on property. Kind of pointless all together. One of the front desk people was mocking me when I asked questions. They definitely Mickey moused some of the construction. The room smelled like sweat, very likely the couch as if someone had slept and sweated. The house keeping didn’t leave enough towels the first night and the second night they actually took away even more than the first. It was also not the easiest location to get to. The ONLY cool thing about this place was the design of the hotel.
Behnoud, us2 night trip
Exceptional 10.0
We were greeted by Kervin who provides excellent customer service. Whenever we needed anything he was always prompt in meeting our request. The hotel accommodations were perfectly located near the beach and not far from town. I would definitely booked this hotel again.
Travelor, us4 night family trip
Exceptional 10.0
We had the most amazing time on our trip for my birthday and our anniversary. Tulum was incredible but the staff at Copal made our experience one of a kind. I can’t thank the hotel enough for how much they made our stay the best trip we’ve ever been on. The hotel staff: Naomi (front desk) was extremely professional handling bookings and calling to help with reservations for restaurants and amenities, Enrique the hotel Bartender always made us feel at home and provided the best dinner experience, Kevin who helped before we even arrived communicated through WhatsApp and remembered us when we arrived, Etson (one of our favorites) quickly became a new friend and always stepped in to help and make sure we were accommodated, Ruben (customer relations) always greeted us with us smile and definitely went above and beyond with anything we needed, And Carlos who made sure we always had a taxi and never had to wait. I could go on and on about this place but I suggest to anyone who’s looking for a place to stay, this is it. To be treated like family in one of the most beautiful places on earth is truly the best feeling and we can’t wait to go back. Thanks again Copal! We love you guys- Jenna & Will
Jenna, us5 night romance trip
Very Good 8.0
A leafy retreat
I very attractive property with spacious rooms and pleasant staff
Jacqueline, us1 night trip
Very Good 8.0
The hotel was nice and our room was very spacious. The location is inconvenient as it's not in easy walking distance to the beach or the town. There was also a lot of noise from other guests- couples fighting, loud music, etc.
us4 night trip
Exceptional 10.0
Delightful boutique hotel
Enchanting apartment style hotel rooms surrounded with trees to create a jungle vibe. Warm staff that goes above and beyond to delight each guest.
us1 night trip with friends
Exceptional 10.0
This hotel by far was amazing ! The room was perfect the hotel restaurant was perfect my only advice is heat the pools lol other than that everything was GREAT!!!!
NikoleH, us3 night romance trip
Exceptional 10.0
Heaven on Earth
Enchanting boutique hotel with a warm team to attend to all your needs. When I was craving pastel de 3 leches Ezekiel, restaurant manager, reached to the owner to request a personal cake from the owner’s pastry shop friend. Enrique, the sushi’s chef, comes up with the most innovative creations that are so delicious. His warm demeanor and extensive cooking expertise makes him a wonderful resource to increase the profile of the restaurant and hotel. Ivan and his reception colleagues were super helpful and made my friend and I feel like we’re at home. Spacious apartment style hotel rooms surrounded by lush green treats sets the mood of an enchanted jungle. Can’t wait to return soon.
us4 night trip with friends

Copal Tulum Hotel