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All properties in Cancun (and vicinity), Quintana Roo, Mexico

Cancun Bay Resort - All Inclusive

All-inclusive beachfront property with beach bar, near Turtle Beach

  • Free WiFi in lobby and free parking
From
€202

Image gallery

  • Outdoor Pool
  • Outdoor Pool
  • Beach
  • Outdoor Pool
  • Outdoor Pool
Outdoor Pool. Image 1 of 81.
1 / 81Outdoor Pool
7.8.Good.
  • I had a great experience. The customer service was spectacular.

    May 10, 2021

  • the amenities provided by the resort could have been better and improved. the location at…

    Mar 24, 2021

See all 800 reviews

Official standards

This property advises that it adheres to Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • 48 hours Gap period enforced between guest stays -
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Quiet
Transport options
Walkable
Convenient
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 132 guestrooms
  • Daily housekeeping
  • On the beach
  • 4 restaurants and 2 bars/lounges
  • 2 outdoor pools
  • Fitness center

Feel at home

  • Children's pool
  • Playground on site
  • Babysitting or childcare (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television

What’s around

  • In Zona Hotelera
  • Tortuga Beach - 36 min walk
  • Turtle Beach - 2 min walk
  • Langosta Beach - 20 min walk
  • Las Perlas Beach - 3 min walk
  • Museum of Popular Mexican Art - 9 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Standard Room
  • Junior Suite, 2 Bedrooms
  • Family Suite (3 Bedrooms with dining room)
  • Superior Room, Ocean View

Location

  • In Zona Hotelera
  • Tortuga Beach - 36 min walk
  • Turtle Beach - 2 min walk

What’s around

Landmarks

  • In Zona Hotelera
  • Tortuga Beach - 36 min walk
  • Turtle Beach - 2 min walk
  • Langosta Beach - 20 min walk
  • Las Perlas Beach - 3 min walk
  • Museum of Popular Mexican Art - 9 min walk
  • Escenica Tower - 11 min walk
  • Puerto Cancun Marina Town Center - 24 min walk
  • Jardín del Arte - 25 min walk
  • Puerto Cancun Golf Course - 44 min walk
  • Cancun Golf Club at Pok Ta Pok - 2.8 mi / 4.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 27 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

At a glance

Size

  • 132 rooms
  • Arranged over 3 floors

Arriving/leaving

  • Check-in time 3:00 PM-noon
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check in instructions

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. This property offers health screenings for COVID-19 (rapid antigen & PCR screening) onsite for a surcharge. Guests should contact the concierge upon arrival for further information.

Required at check in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 18

Children

  • Up to 5 children stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting/childcare*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

Transfers

  • Airport shuttle*

Parking

  • Free uncovered onsite self parking
  • Onsite RV/bus/truck parking (fees apply)
  • Wheelchair-accessible parking on site
  • Onsite parking limited
*See small print for additional details or extra charges

At the property

Food and drink

  • 4 restaurants
  • 2 bars/lounges
  • Coffee shop/café
  • Snack bar/deli
  • Beach bar
  • Swim-up bar
  • Poolside bar
  • Room service (during limited hours)
  • Free reception
  • Coffee/tea in a common area

Things to do

  • Playground on site
  • Ecotours nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Parasailing nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Windsurfing nearby

Working away

  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 1970
  • Conference space size (meters) - 183
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 5
  • Year Built - 1978
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace
  • Library
  • Television in common areas

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchairs available on site
  • Grab bar - near toilet

Languages Spoken

  • English
  • Portuguese
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Minibar
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms

Things to enjoy

  • Balcony or patio

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer (on request)

Be entertained

  • LCD TV
  • Cable TV channels

Stay connected

  • Free local calls

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Taxes are included.
Food and beverages
  • All buffet meals, snacks, and local non-alcoholic beverages included
  • Room service during certain hours (limited menu)
  • In-room minibar (non-alcoholic beverages included)

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Land activities
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing
  • Water fitness

Entertainment
  • Onsite entertainment and activities
  • Theme parties

Not included
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for room service
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Gratuities

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include sports massages and massages.

Dining

El Faisan - Overlooking the pool, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Sushi Bar - This sushi bar is located by the pool and specializes in sushi. Guests can enjoy drinks at the bar. Happy hour is offered. Open select days.

Pina Colada - This restaurant is located by the pool. Guests can enjoy drinks at the bar. Open daily.

Trattoria - This poolside restaurant specializes in Italian cuisine and serves dinner only. Open select days.

Jacuzzi Bar - This bar is located by the pool. Happy hour is offered. Open daily.

Recreation

On Site

  • Fitness facilities
  • Spa tub
  • Playground on site

Nearby

  • Ecotours nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Parasailing nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Windsurfing nearby

Small print

Also known as

  • Cancun Bay Resort All Inclusive
  • Cancun Bay Inclusive Inclusive
  • Cancun Bay Resort All Inclusive
  • Cancun Bay Resort - All Inclusive Cancun
  • Cancun Bay Resort - All Inclusive All-inclusive property
  • Cancun Bay Resort - All Inclusive All-inclusive property Cancun
  • Qbay Cancun Hotel And Suites
  • Qbay Cancun Hotel Cancun
  • Cancun Bay All Inclusive
  • Cancun Bay Resort

Optional extras

Late check-out can be arranged for an extra charge of USD 10 (subject to availability)

RV/bus/truck parking is available for an extra charge

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge

Area shuttle service is offered for an extra charge

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests under 18 years old are not allowed in the spa tub.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • A tax is imposed by the city: USD 1.34 per accommodation, per night
  • Resort fee: USD 3 per person, per night

Resort fee inclusions:

  • Additional inclusions

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Cancun Bay Resort - All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking. Parking spots may be limited. RV/bus/truck parking is available.
  • Yes, there are 2 outdoor pools and a children's pool.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3:00 PM - noon. Check-out time is noon. Late check-out is available for a charge of USD 10 (subject to availability).
  • Yes, there are 4 onsite restaurants, featuring international cuisine, ocean views, and poolside dining. Nearby restaurants include La Dolce Vita (2.2 mi), Rolandi's (2.3 mi), and Rino Pizza Time (2.3 mi).
  • Yes, an airport shuttle is available.
  • No, this property doesn't have a casino, but PlayCity Casino (4-min drive) and Royal Yak Casino and Sports Book (5-min drive) are both nearby.
  • Have fun during the warmer months with activities such as volleyball. Additional recreation nearby includes ecotours. Relax in the spa tub or enjoy the use of other amenities, which include 2 outdoor pools and 2 bars. Cancun Bay Resort - All Inclusive also has a fitness center and spa services, as well as an arcade and a garden.
7.8.Good.
  • 8.0.Very Good

    Personal services, was excellent, but toilets was bad odors, also cleaning services person make her job, everyday. Still bad odor in the water, every time we flushed. And some people smoking everywhere. Im asthma person. Most of the time i was in my room. They do not have specific area for smoking people.

    5 night family trip, Mar 13, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Great view

    4 night family trip, Feb 25, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Nice 3* hotel...nice friendly helpful staff...not the best location not close to stores

    3 night romance trip, Feb 19, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    I had the best room that walked out to the beach made the stay perfect.

    5 night family trip, Feb 15, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Had a blast! We did alot of activities, staff was friendly and polite.

    4 night family trip, Feb 12, 2021

    Verified Expedia guest review

  • 6.0.Good

    Small feel hotel but with a view. The food was good but the staff were somewhat pushy for activities. The shower water temperature had a mind of its own.

    5 night romance trip, Feb 10, 2021

    Verified Expedia guest review

  • 8.0.Very Good

    The staff and facilities were fine.The food and coffee were bad and I have stayed in another all inclusive in the area.

    4 night family trip, Feb 5, 2021

    Verified Expedia guest review

  • 2.0.Poor

    I had to reschedule our family vacation last minute because the kids' passports took too long. I've called the resort several times and have been unable to get through. Also, went through orbitz.com and they can't reach them either. I've now been trying to get a refund/reschedule for almost a month.

    5 night trip, Feb 3, 2021

    Verified Orbitz guest review

  • 6.0.Good

    The room that we got was very spacious. But the clean part it was not there also is missing security, it was a big fight and it was not enough security to control the fight. One person was hit with a chair and was bleeding. My 3 kids were there shaking because they never saw a fight.

    3 night family trip, Feb 1, 2021

    Verified Expedia guest review

  • 6.0.Good

    Would like to start by saying that all the employees are hardworking and kind people. They truly try their best to make the guests feel welcome. On the other hand, the amenities are poor: 2 pools and a gym. No activities whatsoever. The food variety at the buffet is super poor and not tasty at all. The beach in front of the hotel is not swimmable, because as shown in the picture , boats are docked all the time, no lifeguard on duty either and literally nobody can swim there. Altogether, would not recommend this hotel to any of my friends.

    4 night family trip, Feb 1, 2021

    Verified Expedia guest review

See all 800 reviews