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Maroma, A Belmond Hotel, Riviera Maya

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Exterior
Private beach, white sand, sun-loungers, beach umbrellas
Private beach, white sand, sun-loungers, beach umbrellas
3 outdoor pools, open 6:00 AM to 8:00 PM, pool umbrellas, pool loungers
Deluxe Room, Ocean View | Terrace/patio

Overview of Maroma, A Belmond Hotel, Riviera Maya

Maroma, A Belmond Hotel, Riviera Maya

5.0 star property
5-star beachfront aparthotel with spa, near Maroma Beach

9.6/10 Exceptional

104 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
Map
Carretera Cancun Tulum Km 51, Riviera Maya, Playa del Carmen, QROO, 77710

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About this area

What's nearby

  • On a private beach
  • Maroma Beach - 1 min walk
  • Tres Rios Ecopark - 13 min drive
  • Quinta Avenida - 19 min drive
  • Mamitas Beach - 20 min drive
  • Playa del Carmen Main Beach - 20 min drive
  • Playa del Carmen Maritime Terminal - 23 min drive
  • Playacar Golf Club - 47 min drive
  • Xcaret Eco Theme Park - 48 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 37 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 16.1 miles/25.9 km
  • Airport shuttle (surcharge)

Restaurants

  • Burger Stop - 3 min drive
  • El Hashiru - 7 min drive
  • Blue Fish - 9 min drive
  • Il'Olivo - 10 min drive
  • Salon Partagas - 10 min drive

About this property

Maroma, A Belmond Hotel, Riviera Maya

Placing you just steps from Maroma Beach, Maroma, A Belmond Hotel, Riviera Maya offers a private beach where you can enjoy beach umbrellas, beach massages and beachside drinks. 3 outdoor pools provide a splash of fun, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and aromatherapy. Casa Mayor, one of 2 restaurants, serves Mexican cuisine and is open for breakfast, lunch and dinner. There are 2 bars/lounges and a 24-hour fitness centre, and apartments get the details right with premium bedding and espresso makers. The pool and helpful staff get good marks from fellow travellers.

Languages

English, French, Italian, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Belmond Protects (Belmond)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Express check-in/out available
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • This property offers health screenings for COVID-19 for a surcharge. Guests should contact the concierge upon arrival to schedule departure health screenings.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (11 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • Babysitting*
  • Children's club*

Pets

  • Pets allowed (2 per room, up to 11 lbs)*
  • Service animals welcome
  • Food and water bowls available

Property amenities

Beach

  • Private beach
  • Beach towels
  • Beach umbrellas
  • Beach massages
  • Beach sunloungers

Pool/Spa

  • 3 outdoor pools
  • Umbrellas
  • Sunloungers
  • Hot tub
  • Sauna
  • Steam room
  • Massages
  • Spa services
  • 9 treatment rooms
  • Prenatal massages
  • Thai massages
  • Body treatments
  • Facials
  • Sports massages
  • Outdoor treatment area
  • Swedish massages
  • Body scrubs
  • Manicures and pedicures
  • Hot stone massages

Internet

  • Free WiFi

Parking and transport

  • On-site parking available only on request
  • Free uncovered self-parking on site
  • Free uncovered valet parking on site
  • Wheelchair-accessible parking available
  • Limited on-site parking
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Limo/town car service
  • Car recommended
  • On-site car hire

Family friendly

  • Children stay for free (see details)
  • Free cot/infant bed
  • Babysitting (surcharge)
  • Kids' club (surcharge)
  • High chair
  • Baby bath
  • Children's dinnerware

Restaurants on site

  • Casa Mayor
  • Freddy's Bar
  • Signature Restaurant
  • Bambuco

Food and drink

  • Espresso maker
  • Toaster oven
  • Coffee/tea maker

Dining

  • Free cooked-to-order breakfast available daily 7:00 AM–11:00 AM
  • 2 restaurants
  • 2 bars/lounges and 1 beach bar
  • Minibar
  • Couples dining
  • Private picnics
  • 24-hour room service

Bedrooms

  • Premium bedding
  • Down duvet
  • Hypo-allergenic bedding
  • Pillow menu
  • Bed sheets provided
  • Rollaway/extra beds: MXN 129.0 per night

Bathrooms

  • Dressing gowns
  • Designer toiletries
  • Toilet paper
  • Slippers
  • Hairdryer
  • Shampoo
  • Toothbrush and toothpaste (on request)
  • Soap
  • Towels provided

Entertainment

  • Flat-screen TV with cable service
  • Games room
  • TV in a common area

Outdoor areas

  • Furnished patio
  • Terrace
  • Vegetable garden
  • Garden
  • Outdoor furniture
  • Walkway to water

Laundry

  • Dryer
  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 24-hour business centre
  • 2 meeting rooms
  • Computer station
  • Conference space (936 square feet)

Climate control

  • Air conditioning
  • Ceiling fan

Pets

  • Service animals exempt from fees
  • Pet friendly
  • MXN 4000 per pet per stay
  • 2 per room (up to 11 lbs)
  • Deposit: MXN 4000 per stay
  • Food and water bowls are available

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lifts
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (with limits)
  • Wheelchair-accessible parking
  • Designated smoking areas (fines apply)

Services and conveniences

  • Concierge services
  • Multilingual staff
  • Housekeeping (on request)
  • Local maps
  • Window screens
  • Guidebooks/recommendations
  • Electrical adapters/chargers
  • Phone
  • Luggage storage
  • Safe at front desk

Location highlights

  • Near the ocean
  • Near the sea
  • Near the airport

Things to do

  • 24-hour fitness centre
  • Tennis on site
  • Pilates classes on site
  • Scuba-diving on site
  • Art gallery on site
  • Volleyball on site
  • Free bike hire on site
  • Aerobics classes on site
  • Sailing on site
  • Snorkelling nearby
  • Kayaking nearby
  • Parasailing nearby
  • Whale watching nearby
  • Windsurfing nearby
  • Ecotours nearby
  • Theme parks nearby

Safety features

  • Carbon monoxide detector
  • Smoke detector

General

  • 72 rooms
  • 2 floors
  • 16 buildings
  • Built in 1980
  • Traditional architecture

Special features

Spa

Maroma Spa by Guerlain has 9 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 5 years old are not allowed in the spa.

Dining

Casa Mayor – This beachfront restaurant specialises in Mexican cuisine and serves breakfast, lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Happy hour is offered.
Freddy's Bar – This cocktail bar specialises in Mexican cuisine and serves lunch and dinner. Open daily.
Signature Restaurant – This beach restaurant only serves dinner. Open daily.
Bambuco – This beachfront cocktail bar specialises in Mexican cuisine and only serves lunch. Open daily.

Awards and affiliations

This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual and transgender (LGBTQ) guests.

Fees & policies

Refundable deposits

  • Deposit is payable by wire transfer and is due within 24 hours of booking the reservation

Optional extras

  • Airport shuttle service is offered for an extra charge of MXN 3200 per vehicle (one-way. Maximum occupancy 4)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for MXN 129.0 per night
  • Children's club access is available for an extra charge
  • Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds

Pets

  • Service animals exempt from fees
  • Pet deposit: MXN 4000 per stay
  • Pets are allowed for an extra charge of MXN 4000 per pet, per stay

Parking

  • Guests must contact this property in advance to reserve on-site parking

Pool, spa, & gym (if applicable)

  • Pool access available from 6:00 AM to 8:00 PM
  • Children under 16 years old are not allowed in the swimming pool, health club or fitness facility without adult supervision
  • Guests under 5 years old are not allowed in the spa, and guests under 12 years old are only allowed with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of Belmond Protects (Belmond) guidelines.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

This property does not have lifts.

Parties and events are allowed on site.

Guests can rest easy knowing that there's a carbon monoxide detector and a smoke detector on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Also known as

Belmond Maroma Resort
Belmond Resort
Belmond Maroma
Maroma Resort And Spa By Orient-Express Hotel Playa Del Carmen
Maroma Resort Spa
Maroma Hotel Playa Del Carmen
Belmond Maroma Resort Spa
Maroma A Belmond Hotel Riviera Maya
Maroma, A Belmond Hotel, Riviera Maya Aparthotel
Maroma, A Belmond Hotel, Riviera Maya Playa del Carmen

Frequently asked questions

Does Maroma, A Belmond Hotel, Riviera Maya offer free cancellation for a full refund?
Yes, Maroma, A Belmond Hotel, Riviera Maya does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Maroma, A Belmond Hotel, Riviera Maya?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Maroma, A Belmond Hotel, Riviera Maya?
Yes, there are 3 outdoor pools. Guests have pool access from 6:00 AM to 8:00 PM.
Are pets allowed at Maroma, A Belmond Hotel, Riviera Maya?
Yes, pets are welcome, with a limit of 2 per room and maximum weight of 11 lbs per pet. There's a charge of MXN 4000 per pet, per stay, and there's also a deposit of MXN 4000 per stay. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Maroma, A Belmond Hotel, Riviera Maya?
Yes, there's free self and valet parking. Parking spaces may be limited.
Is an airport shuttle service offered by Maroma, A Belmond Hotel, Riviera Maya?
Yes, an airport shuttle is available. The charge is MXN 3200 per vehicle one-way.
What are the check-in and check-out times at Maroma, A Belmond Hotel, Riviera Maya?
You can check in from 3:00 PM - midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless social distancing and check-out are available.
What is there to do at Maroma, A Belmond Hotel, Riviera Maya and nearby?
Have fun with on-site activities such as sailing, cycling and scuba-diving and improve your game at the on-site tennis courts. Additional recreation on-site includes aerobics , pilates and volleyball. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. Maroma, A Belmond Hotel, Riviera Maya also has 2 bars, a private beach and a 24-hour fitness centre, as well as a sauna, an arcade and a garden.
Are there restaurants at or near Maroma, A Belmond Hotel, Riviera Maya?
Yes, there are 2 on-site restaurants, featuring al fresco dining, Mexican cuisine and ocean views. Nearby restaurants include El Hashiru (2.1 mi), Del Lago (2.9 mi) and Salon Partagas (3.2 mi).
Does Maroma, A Belmond Hotel, Riviera Maya have any outdoor private spaces?
Yes, each apartment features a furnished patio.
What's the area around Maroma, A Belmond Hotel, Riviera Maya like?
Maroma, A Belmond Hotel, Riviera Maya is located a short 1-minute walk from Maroma Beach. Travellers say that the area is quiet and good for families.

Overall score and ratings

9.6

Exceptional

9.7/10

Cleanliness

9.7/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

10/10 Exceptional

It’s a beautiful resort in a beautiful location. Great staff, charming rooms, wonderful view and absolutely amazing service. This is one of the best experiences in MEXICO.
4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Beautiful resort
idris, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Literally on the beach, could see the ocean and hear the waves at all times
2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Charming and Authentic
Great staff, charming rooms with nice hammock on patio. The included breakfast is just fantastic. All food is well thought, prepared and of super quality just like everything at this place. Pricey, but very charming.
RYAN, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Wonderful view, customer service, and hotel. We rode out hurricane Zeta but we still enjoyed our stay. This is the place to stay if you want to feel like family.
Beverly, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Fantastic Stay At The Belmond
Our stay at the Belmond Maroma was absolutely perfect. The service was spectacular. The staff was friendly and so helpful with anything we wanted. It's a beautiful resort in a beautiful location. I would highly recommend this hotel.
Stephen, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful property, excellent service and staff. Best beach in the world.
4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Outstanding food and service, great beach and beach amenities
2-night romance trip
Verified Expedia guest review

8/10 Very good

maroma
another wonderful stay at Maroma. The people make this resort super special
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

This was my third visit to the Maroma and I know I'll be back again soon. It is beautifully built and landscaped, the food is wonderfully prepared and varied, the staff is friendly and more than helpful, the rooms are lovely, the beach is perfect. Everyone works hard to make it as beautiful as it always is. My favorite thing? Seeing the sunrise over the beach. The jungle view from our terrace. Another favorite? A big dish of guacamole sitting at the bar in the late afternoon. Least favorite thing? Several loud children playing in the pool late at night. (This was never a problem during previous stays) An adults-only policy would be welcome. Thank you to everyone!
Barbara, 4-night family trip
Verified Expedia guest review