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The Orchid, Mumbai

4.5 stars
Nehru Road, Vile Parle EastAdjacent to Domestic Airport, MumbaiMaharashtra400 099India
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Good3.6 / 5
Location
Great location
Breakfast
Tasty breakfast
Value
Fairly good value for money
WiFi
WiFi system needs upgrading
321See all 321 Hotels.com reviews
From 1,454 reviewsTripAdvisor Traveller Rating

The Orchid, Mumbai

from €88
  • Premier Room
  • Room (Day Use Room from 0900hrs-1800hrs)
  • Standard room
  • Club Room
  • Executive Room
  • Orchid Suite
  • Executive Room
  • Deluxe Room
  • Suites- Breakfast, Airports Transfers (both domestic and international),Club Lounge Access
  • Standard Room
  • Club Prive Deluxe
  • Club Prive Suite

At a glance

Key facts

Hotel size

  • This hotel has 372 rooms
  • This hotel is arranged over 7 floors

Arriving/leaving

  • Check-in time starts at 2 PM
  • Check-out time is noon
  • Express check-in/out
Airport shuttle service is available on request. Contact the property in advance to make arrangements. To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; guests who are foreign nationals must present a valid passport and visa.
This property offers free airport shuttle pick-up service from the domestic terminals 1A and 1B only. For more details, please contact the office using the information on the reservation confirmation received after booking.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 2 children (5 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

  • Babysitting/childcare *

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free valet parking

Other information

  • No alcohol allowed onsite

Also known as

  • Orchid Hotel
  • Orchid Hotel Mumbai
  • Orchid Mumbai

Policies

Outside food is not permitted on the premises. For more details, please contact the office using the information on the reservation confirmation received after booking.

Only registered guests are allowed in the guestrooms.

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

Optional extras

Rollaway beds are available for INR 1500 per night

Breakfast is offered for an extra charge of INR 700 per person (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of INR 900 per vehicle

High-speed Internet access (wired) is available in guestrooms for INR 500.00 per 24-hour period (rates may vary)

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
  • Supervised childcare/activities (surcharge)
Food and drink
  • Breakfast daily (surcharge)
  • 4 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Poolside bar
  • 24-hour room service
  • Barbecue grills
Things to do
  • Outdoor pool
  • Children's pool
  • Spa services on site
  • Golfing nearby
Working away
  • Business center
  • Meeting rooms 4
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Year Built 1997
  • Elevator/lift
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Rooftop terrace
  • Library
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Blackout drapes/curtains
  • Premium bedding
Things to enjoy
  • Separate sitting area
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
Be entertained
  • Plasma TV
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Dining

Mostly Grills - This restaurant specializes in barbecue and serves dinner only.

Boulevard - This coffee shop serves breakfast, lunch, and dinner. Open 24 hours.

South of Vindhyas - This restaurant specializes in Indian cuisine and serves lunch and dinner.

Merlins - Onsite bar. Open select days.

The Orchid, Mumbai’s small print

Also known as

  • Orchid Hotel
  • Orchid Hotel Mumbai
  • Orchid Mumbai

Policies

Outside food is not permitted on the premises. For more details, please contact the office using the information on the reservation confirmation received after booking.

Only registered guests are allowed in the guestrooms.

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

Optional extras

Rollaway beds are available for INR 1500 per night

Breakfast is offered for an extra charge of INR 700 per person (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of INR 900 per vehicle

High-speed Internet access (wired) is available in guestrooms for INR 500.00 per 24-hour period (rates may vary)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.6 /5 from 321 reviews

The Orchid, Mumbai
Poor1.0 / 5
Check the lift (elevator of this hotel read above.
I am very disappointed to inform you that I have never stayed in such a poor hotel in five standard. I don't the criteria of five star hotel in India but in my opinion this hotel does not have any rating and this is equivalent to local lodge standard (no star rating at all). My suggestion here please don't give wrong impression to the people by giving five star rating. The room was very dirty, the phone mouth piece was filthy, in the toilet hair on the floor, wash basin, bath tub etc. Very bad smell from the air conditioning which will make the guest sick. There are several other things which I don't want write down but if you wanted know more, I am willing to provide more of other things. Before I close another instance to report, I was told the breakfast is served on first floor and when I went their they refused entry and told me to go on the ground floor in a restaurant which is again not having any standard. The food is not on the buffet and wait for a long when asked and finally when I requested for tea, they served me in a cup only without a saucer which is not a standard in five star hotel (I have refused to drink and just walked out). Even if you go in a small restaurant they will serve tea or coffee in Cup and Saucer. Once again don't promote such dirty hotels in the name of five star. Just make a surprise visit and check the standard of this hotel and you will realise what exactly this hotel is.
1 night business trip
The Orchid, Mumbai
Fair2.0 / 5
Don't Trust That Your Room Will Be Ready For You!
The room was not ready! They add me wait 30 minutes at 3:45 am. Manager and assistant were not forthcoming that the room was not ready when I attempted to check in and kept stalling. This was extremely disconcerting after having flown half way around the world and it was now the middle of the night. Terrible service at reception. 6 hours later the manager apologized profusely and offered a complimentary ride to international airport. THEY WERE CONFUSED ABOUT PREPAYMENT! I booked the room in Expedia 9 months prior and had an email confirmation a few days before my stay that said the room was paid for. Orchid representatives were confused about this although they had a stack of paperwork with them. How could they not know if the room was paid for or not? If I didn't have the email they would have required a double payment! This hotel does not have it together.
1 night business trip
The Orchid, Mumbai
Poor1.0 / 5
Avoid this hotel if you want 5 star comfort
Outdated stinking hotel. Only regrets.
1 night trip with friends
The Orchid, Mumbai
Outstanding5.0 / 5
magnificent airport hotel
Fantastic facility with all amenities for fitness and dining
2 night trip
The Orchid, Mumbai
Fair2.0 / 5
Convenient to get connected, but a wrong choice
Very poor in reception, don't know how to read my reservation, WIFI will not work, room is stinking like mad.
1 night business trip

See all reviews

The Orchid, Mumbai

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