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All properties in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults

Panama Jack Resorts Playa del Carmen All Inclusive

4-star4 stars
Great for families

Good to know

  • Children's club
  • Supervised childcare/activities (surcharge)
  • Miniature golf on site
  • Beach property
Constituyentes Number 1, Playa del Carmen, QROO, 77710, Mexico

All-inclusive beachfront property with free water park, near Quinta Avenida
  • Free WiFi
  • Great for families

    Good to know

    • Children's club
    • Supervised childcare/activities (surcharge)
    • Miniature golf on site
    • Beach property
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Mexico may have travel restrictions in place due to COVID-19. 

  • I loved the service and I loved the comfort and the layout, I did not like how there were…Dec 23, 2020
  • This was the previous Grand Porto, Panama Jack took over and upgraded the heck out of it.…Dec 2, 2020

Panama Jack Resorts Playa del Carmen All Inclusive

from €151
  • Family Suite, Oceanfront
  • Junior Suite, Beachfront
  • Suite, 1 Bedroom, Oceanfront
  • Junior Suite, Oceanfront
  • Junior Suite, Ocean View
  • Junior Suite
  • Standard
  • Premium Suite, 1 Bedroom, Oceanfront

What’s around Panama Jack Resorts Playa del Carmen All Inclusive

Landmarks

  • In Downtown
  • Quinta Avenida - 2 min walk
  • Mamitas Beach Club - 3 min walk
  • Playa del Carmen Main Beach - 5 min walk
  • Playa del Carmen Maritime Terminal - 16 min walk
  • Nuestra Senora del Carmen Catholic Church - 9 min walk
  • Punta Esmeralda Beach - 34 min walk
  • Plaza Las Americas - 42 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive
  • Airport shuttle

At a glance

Key facts

Size

  • 287 rooms
  • Arranged over 3 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • Mexico may have travel restrictions in place due to COVID-19.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • No onsite parking

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

At the property

Taking the kids?
  • Children's club
  • Supervised childcare/activities (surcharge)
Food and drink
  • 6 restaurants
  • 4 bars/lounges
  • Coffee shop/café
  • Snack bar/deli
  • Beach bar
  • Room service (during limited hours)
  • Free reception
Things to do
  • Miniature golf on site
  • Ecotours nearby
  • Golfing nearby
  • Kayaking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby
  • Windsurfing nearby
Working away
  • Business center
  • Meeting rooms
  • Conference center
Services
  • 24-hour front desk
  • Concierge desk
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 4
  • Year Built - 1999
  • Elevator
  • ATM/banking
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
Freshen up
  • Separate bathtub and shower
Be entertained
  • LCD TV
Stay connected
  • Free WiFi
  • Phone
More
  • Daily housekeeping

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • Room service during certain hours
  • In-room minibar (all beverages included)
  • Meals and beverages at companion properties

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities
  • Kayaking
  • Scuba-diving lessons
  • Snorkeling

Land activities
  • Fitness facilities

Kids' club
  • Supervised activities for children between 4 and 12 years old

Entertainment
  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included
  • Surcharge for premium food items
  • Premium and/or non-domestic beverages
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Transportation to offsite activities

Spa

Guests can indulge in a pampering treatment at the property's full-service spa, Aura Spa. Services include deep-tissue massages, hot stone massages, and sports massages.

The spa is open daily.

Recreation

On Site

  • Fitness facilities
  • Sauna
  • Steam room
  • Miniature golf on site
  • Free water park access

Nearby

  • Ecotours nearby
  • Golfing nearby
  • Kayaking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby
  • Windsurfing nearby

Awards and affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Panama Jack Resorts Playa del Carmen All Inclusive’s small print

Also known as

  • Gran Porto
  • Real Gran Porto
  • Gran Porto Real Hotel
  • Gran Porto Real Mexico
  • Gran Porto Real Resort Spa
  • Grand Porto Real Playa Del Carmen
  • Hotel Gran Porto Real
  • Gran Porto Resort All Inclusive Playa del Carmen
  • Gran Porto All Inclusive-Rebranded as PANAMA JACK
  • Gran Porto Playa del Carmen
  • Gran Porto Resort And Spa Riviera Maya/Playa Del Carmen, Mexico
  • Gran Porto Real All Inclusive
  • Gran o Resort Spa Inclusive
  • Gran Porto Real Playa del Carmen
  • Gran Porto Real Resort
  • Gran Porto Real Resort All Inclusive Playa del Carmen
  • Gran Porto Resort
  • Gran Real Porto
  • Porto Real
  • Porto Real Resort

Policies

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global).

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Panama Jack Resorts Playa del Carmen All Inclusive

  • Does Panama Jack Resorts Playa del Carmen All Inclusive offer free cancellation for a full refund?
    Yes, Panama Jack Resorts Playa del Carmen All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Panama Jack Resorts Playa del Carmen All Inclusive?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and requires staff to wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Panama Jack Resorts Playa del Carmen All Inclusive?
    Sorry, there's no onsite parking at Panama Jack Resorts Playa del Carmen All Inclusive.
  • Is there a pool at Panama Jack Resorts Playa del Carmen All Inclusive?
    Yes, there's an outdoor pool.
  • Are pets allowed at Panama Jack Resorts Playa del Carmen All Inclusive?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Panama Jack Resorts Playa del Carmen All Inclusive?
    You can check in from 3:00 PM - midnight. Check-out time is noon. Contactless check-in and check-out are available.
  • Are there restaurants at or near Panama Jack Resorts Playa del Carmen All Inclusive?
    Yes, there are 6 onsite restaurants. Nearby restaurants include Plank (3-min walk), Imprevist (3-min walk), and Ah Cacao Chocolate Café (3-min walk).
  • What is there to do at Panama Jack Resorts Playa del Carmen All Inclusive and nearby?
    Have fun with activities like kayaking, parasailing, and boogie boarding, and practice your swing at the nearby golf course. Additional recreation nearby includes ecotours. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Panama Jack Resorts Playa del Carmen All Inclusive also has 4 bars and a sauna, as well as a steam room.

Recent reviews

Very Good 8.4 From 770 reviews

Very Good 8.0
Nice place
Great Staff. Covid precautions are adequate and enforced. Good food, restaurant options in spite of Covid limitations. Reservations for dinner at any restaurants are required, IN PERSON at the Lobby. Has a musty smell in the air from the beach (?). Our room is spacious and clean, but gets noisy as we can hear people passing by, and doors getting slammed. We have been awakened @ 3 am, 6 am by these noises and normally noises don’t bother us much. Pool is cold (in fairness, weather has been rainy) and smaller than we are used to. Activities by the staff are fun and lively. Wi-Fi is spotty when farther from the main floor. Beach is small, and it smells, at least during our stay in November. Quinta Avenida is within walking distance but still under construction as of Nov-Dec. Streets around the hotel gets flood with persistent rain. Security is adequate. Police cars patrolling the area frequently esp at night. Again, great Staff !
us5 night trip with friends
Very Good 8.0
Hotel location and staff were great! Would definitely visit again.
Moe, us3 night family trip
Very Good 8.0
Everything was so nice but the beach had a lot of rocks and couldn't really walk in it because of that.
us4 night family trip
Good 6.0
Staff was great. Hotel was nice and clean. Food choices ok but very limited. Beach area not good, all washed away. Didn’t like that they did not offer the nightly show to all, only is you got the special meal. Not enough things to do onsite. Bar stayed open but they shut down everything entertainment wise by 9:30. Compared to many other all inclusive resorts, I would not choose this resort again.
JulieH, us7 night trip with friends
Exceptional 10.0
I liked the location of the resort and all of the amenities but the beach is not that great.
Jill, us5 night trip
Good 6.0
I love this place but I had to argue to get the upgrade for the room and they put me in a small room with an ocean view that had bunkbeds in it. Patio was very small. I didn’t receive any extra upgrades even though I was supposed to receive two (the room and a VIP) but I didn’t know how to show them when I was there and Expedia didn’t communicate it with them properly. I was really excited to see what we get with the two upgrades the VIP and the room upgrade. Was not excited after I found out they didn’t recognize the VIP upgrade and the room upgrade was at best interesting. Not sure how to make this work between Expedia and them but I will not be booking because of it. I can get a better room and alcohol at a few other places respectively equal. Unless they reach out and say they have it figured out) staff is wonderful.
Robin, us3 night trip with friends
Exceptional 10.0
They have the best staff in the world,the restorants,pool and rooms are best.
Osvaldo, us5 night family trip
Exceptional 10.0
From the moment your transportation pulls up to the lobby, you have a feeling of coming "home". The receptionists are extremely friendly and helpful (Jacqueline, Rene, Ana, Francisco, just to name a few. The precautions they took regarding sanitzing the rooms and serving food, etc. made me feel safe. Sergio & Patty, by the pool were so much fun and had us participating in the activities and laughing, along with Andres and Raul. I felt bad that the Brazilian restaurant, Ipanema, wasn't able to serve their food off the skewers, but for safety sake it was understandable. We were unable to take what we wanted from the buffet restaurant, Ventana, but everything was there and was served to us (which made much more work for the servers and chefs, but were happy to serve us). I felt bad that some people weren't aware how much more work they had to do and weren't even leaving tips!! That is something I feel people should be made aware of. They are doing a lot more work for minimal pay and really rely on tips to help!! They keep the restaurants ultra clean and sanitized and really pay attention to the guest requests. They kept social distancing with the tables in the restaurants and even the lounge chairs by the pool. Many of the servers work in both the Bella and the Zarapes restaurant. The servers were very attentive waiting on the guests and making sure everything was sanitized for the next guest.
Donna, us6 night trip
Exceptional 10.0
As a group of 8 people we had an amazing time at the resort...very friendly staff... Great service! Everyone was very nice! Jesus the pool waiter was our MVP. He is awesome...Miguel the bartender makes the best drinks. The food is good. Pablo took care of us at the restaurant...hotel was always clean and rooms are very spacious! Views all around! Sergio and Patty always bringing the party up at the pool... the only downside was the transportation at our departure. The van that was supposed to leave at 1pm but it didn't show up until 1:30pm but other than that we had a great time. We are definitely going back...
Fesurf, us2 night family trip
Exceptional 10.0
Staff was great , only two restaurants were open due to hurricane/covid
Nikki, us3 night trip with friends

Panama Jack Resorts Playa del Carmen All Inclusive