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Crowne Plaza Kitchener-Waterloo, an IHG Hotel

3.5-star hotel with indoor pool, near Kitchener-Waterloo Art Gallery

  • Free WiFi
From
€75

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8.2.Very Good.
  • I’ve stayed here before excellent service at check Inthe fellow behind the counter knows…

    Apr 9, 2021

  • Very modern room, beautiful interior design and right in downtown Kitchener. Easy walking…

    Mar 16, 2021

See all 447 reviews

Official standards

This property advises that it adheres to Clean Promise (IHG) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • 48 hours Gap period enforced between guest stays -
  • Contactless check-in is available

Guests rated location

Walkable
Convenient
Dining options
Easy parking
Quiet
  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 201 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Indoor pool
  • Breakfast available
  • Self parking

For families

  • Free cribs/infant beds
  • Rollaway/extra beds (surcharge)
  • Microwave
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom

What’s around

  • Heart of Kitchener
  • Kitchener Memorial Auditorium Complex - 24 min walk
  • Kitchener-Waterloo Art Gallery - 9 min walk
  • Centre In The Square - 9 min walk
  • Bingemans - 3 mi / 4.8 km
  • Wilfrid Laurier University - 3.1 mi / 4.9 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Room, 1 King Bed, Non Smoking (Leisure)
  • Room, 1 King Bed, Accessible, Non Smoking (Mobility)
  • Executive Room, 2 Queen Beds, Non Smoking
  • Room, 2 Queen Beds, Non Smoking
  • Suite, 1 King Bed, Non Smoking
  • Executive Room, 1 King Bed, Non Smoking
  • Standard Room, Non Smoking
  • Executive Suite, Non Smoking

Location

  • Heart of Kitchener
  • Kitchener Memorial Auditorium Complex - 24 min walk
  • Kitchener-Waterloo Art Gallery - 9 min walk

What’s around

Landmarks

  • Heart of Kitchener
  • Kitchener Memorial Auditorium Complex - 24 min walk
  • Kitchener-Waterloo Art Gallery - 9 min walk
  • Centre In The Square - 9 min walk
  • Bingemans - 3 mi / 4.8 km
  • Wilfrid Laurier University - 3.1 mi / 4.9 km
  • University of Waterloo - 3.8 mi / 6.1 km
  • Chicopee Tube Park - 4.6 mi / 7.3 km
  • Conestoga Mall - 5.3 mi / 8.6 km
  • St. Jacobs Outlets - 7.6 mi / 12.3 km

Getting around

  • Pearson Intl. Airport (YYZ) - 62 min drive
  • Kitchener, ON (YKF-Region of Waterloo Intl.) - 17 min drive
  • Kitchener Station - 14 min walk
  • Guelph, ON (XIA-Guelph Train Station) - 24 min drive
  • Guelph Central Station - 24 min drive

At a glance

Hotel size

  • This hotel has 201 rooms
  • This hotel is arranged over 10 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon
  • Express check-out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check in instructions

Front desk staff will greet guests on arrival.

Required at check in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed*

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Secured covered onsite self parking (CAD 12.00 per night; includes in/out privileges)
  • Wheelchair-accessible parking on site
  • Height restrictions apply for onsite parking

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)

Things to do

  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Cross-country skiing nearby
  • Downhill skiing nearby
  • Sledding nearby
  • Snow tubing nearby
  • Snowboarding nearby
  • Snowmobiling nearby
  • Snowshoeing nearby

Working away

  • Business center
  • Number of meeting rooms - 7
  • Conference space
  • Conference space size (feet) - 15000
  • Conference space size (meters) - 1394
  • Conference center
  • Computer station

Services

  • 24-hour front desk
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 1
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Fireplace in lobby

Accessibility

  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible path to lift
  • Visual alarms in hallways
  • Braille signage
  • Visual fire alarm

Languages Spoken

  • English
  • French
  • Hindi

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Premium bedding

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer

Be entertained

  • 37-inch LED TV
  • Cable TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator
  • Microwave

More

  • Daily housekeeping
  • Connecting/adjoining rooms available

Special features

Dining

Aqua Lounge Restaurant - This restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Aqua Lounge Restaurant - This bar specializes in American cuisine and serves dinner only.

Recreation

Nearby

  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Cross-country skiing nearby
  • Downhill skiing nearby
  • Sledding nearby
  • Snow tubing nearby
  • Snowboarding nearby
  • Snowmobiling nearby
  • Snowshoeing nearby

Awards and affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Small print

Also known as

  • Crowne Plaza Kitchener-Waterloo Hotel
  • Crowne Plaza Kitchener-Waterloo, an IHG Hotel Kitchener
  • Crowne Plaza Kitchener-Waterloo, an IHG Hotel Hotel Kitchener
  • Crowne Plaza Kitchener-Waterloo
  • Delta Kitchener-Waterloo Hotel Kitchener
  • Crowne Plaza Kitchener Waterloo
  • Crowne Plaza Kitchener-Waterloo, an IHG Hotel Hotel

Optional extras

Late check-out can be arranged for an extra charge of CAD 60 (subject to availability)

Covered self parking costs CAD 12.00 per night with in/out privileges

Rollaway beds are available for CAD 15.0 per stay

Buffet breakfast is offered for an extra charge of CAD 12 per person (approximately)

Pets are allowed for an extra charge of CAD 25 per pet, per day

Service animals exempt from fees

Policies

Construction is underway at a neighboring building and there may be noise disturbance from the construction work.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Pool access available from 6:00 AM to 10:00 AM.

Parking height restrictions apply.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Staff at the property wear personal protective equipment and a shield is in place between staff and guests in main contact areas.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Mandatory fees

Deposit: CAD 250.00 per stay

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Crowne Plaza Kitchener-Waterloo, an IHG Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs CAD 12.00 per night.
  • Yes, there's an indoor pool. Guests have pool access from 6:00 AM to 10:00 AM.
  • Yes, pets are welcome. There's a charge of CAD 25 per pet, per day. Service animals are exempt from fees.
  • You can check in from 3:00 PM - anytime. Check-out time is noon. Late check-out is available for a charge of CAD 60 (subject to availability). Express check-out and contactless check-in and check-out are available.
  • Yes, Aqua Lounge Restaurant offers American cuisine. Nearby restaurants include Holy Guacamole (3-min walk), Northern Thai (4-min walk), and Pho Dau Bo (4-min walk).
  • Have fun with nearby winter activities like cross-country skiing, snowboarding, and sledding, and in warmer months enjoy a round of golf at the nearby golf course. Additional recreation nearby includes game viewing and ecotours. Crowne Plaza Kitchener-Waterloo, an IHG Hotel also has an indoor pool.
8.2.Very Good.
  • 10.0.Exceptional

    Check in was easy very polite gentleman who was very positive and helpful bed was super comfortable tv worked great and hotel was very quiet

    Jon, 1 night business trip, Mar 12, 2021

    Verified Hotels.com guest review

  • 8.0.Very Good

    Covid hotel stay

    Hotel staff was very friendly. Wasn’t happy I had to pay $12 for parking but I must have missed that when I was booking. Pillows were lumpy and big and we found them uncomfortable.

    Jiuliana, 1 night family trip, Mar 9, 2021

    Verified Hotels.com guest review

  • 8.0.Very Good

    Excellent stay

    Stay for 14-day quarantine. Manager Kendra help us a lot. Excellent service. Will stay again if I visit Kitchener in future!

    Winnie, 1 night family trip, Feb 2, 2021

    Verified Hotels.com guest review

  • 8.0.Very Good

    I had a recent 2 night stay at the Crowne Plaza, which I thoroughly enjoyed. My room was pretty clean and the floor overall was relatively quiet. The check-in/check-out process was quick and painless. Staff members were also friendly and informative. The only issue that came up was a false fire alarm. Not sure what triggered it, but fortunately it was not a real alarm. I would definitely book at this hotel again in the future.

    2 night trip, Jan 23, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    .excellent service Helpfull staff Clean room & hotel

    1 night romance trip, Dec 20, 2020

    Verified Expedia guest review

  • 8.0.Very Good

    The staff was amazing. Very pleasant and eager to assist. The only issue was the tv. The shows didn’t sync with the voices. And during a pandemic and having to spend more time in your room these days. That was a bit frustrating.

    Crystal, 1 night trip, Nov 21, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Enjoyed it

    It was a nice hotel, clean, quiet, lots of parking spaces, definitely worth the money we paid. Hotel staff were nice, and helpful.

    Gwen, 2 night trip with friends, Oct 23, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Amazing Place

    Amazing hotel! I've stayed here a few times and have had no issues....great management, great location and amenities are perfect! Amazing service as I was able to check out late for a nominal fee and the service is amazing! Would definitely come back again!

    Zaimin, 1 night family trip, Oct 3, 2020

    Verified Hotels.com guest review

  • 8.0.Very Good

    The rooms were spacious and the beds very comfy. The staff was friendly and very helpful. We had breakfast and were very disappointed. Took forever and when the food came out the order was wrong.

    Jonas, 1 night family trip, Sep 30, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Our stay was fabulous. The hotel was very clean and beautifully decorated. The mattresses were super comfortable. The food in the restaurant was delicious. All staff were so very friendly and made sure that we were well looked after. Would highly recommend staying at this establishment.

    BonnieB., 1 night family trip, Sep 12, 2020

    Verified Expedia guest review

See all 447 reviews