Novotel Surfers Paradise

Photo gallery for Novotel Surfers Paradise

Primary image
Beach nearby, white sand
Outdoor pool, a heated pool
In-room safe, desk, blackout curtains, soundproofing
In-room safe, desk, blackout curtains, soundproofing

Overview of Novotel Surfers Paradise

UNESCO Sustainable Travel Pledge

Novotel Surfers Paradise

4.5 star property
Luxury hotel with 1 outdoor pools, connected to a shopping centre, near Surfers Paradise Beach

8.0/10 Very good

934 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Internet access
  • Gym
  • Non-smoking
  • Air conditioning
The price is €118
Price available on 18/07/2022
Map
Cnr Surfers Paradise Blvd and Hanlan St, Surfers Paradise, QLD, 4217
Main amenities
  • Daily housekeeping
  • Near the beach
  • Restaurants and bar/lounge
  • Outdoor pool
  • Breakfast available
  • WiFi in the lobby
  • Outdoor tennis court
  • Fitness centre
  • Self parking
  • Spa tub
  • Pool bar
  • Room service
For families
  • Children stay free
  • Free cots/infant beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Garden
  • Terrace
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Surfers Paradise
  • Cavill Avenue - 2 min walk
  • SkyPoint Observation Deck - 5 min walk
  • Surfers Paradise Beach - 5 min walk
  • Chevron Renaissance - 6 min walk
  • Slingshot - 10 min walk
  • Gold Coast Convention and Exhibition Centre - 36 min walk
  • The Oasis - 39 min walk
  • Ripley's Believe It or Not - 1 min drive
  • Centro Surfers Paradise - 1 min drive
  • Surfers Paradise Beachfront Markets - 1 min drive

Getting around

  • Gold Coast, QLD (OOL-Coolangatta) - 34 min drive
  • Varsity Lakes Station - 15 min drive
  • Helensvale Station - 24 min drive
  • Pimpana Ormeau Station - 26 min drive
  • Florida Gardens station - 20 min walk

About this property

Novotel Surfers Paradise

Novotel Surfers Paradise is a great choice for your beach stay in Gold Coast, putting you near activities such as surfing/boogie boarding. The outdoor pool provides a splash of fun, and guests can also take advantage of a fitness centre and an outdoor tennis court. BLVD Cafe & Bar serves breakfast, lunch and dinner. Other highlights at this luxurious hotel include a poolside bar, a hot tub and a snack bar/deli. Fellow travellers say good things about the comfortable beds and helpful staff.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 408 rooms
  • Arranged over 36 floors

Arriving/Leaving

  • Check-in time from 2:00 PM until anytime
  • Express check-in/out
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • WiFi in public areas*
  • WiFi in rooms*

Parking

  • On-site self-parking (AUD 18 per day; includes in/out privileges)
  • Wheelchair-accessible parking on site
  • On-site parking is limited
  • Height restrictions apply for on-site parking

Other information

  • Smoke-free property
  • No stag or hen parties

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) 6:30 AM–9:30 AM on weekdays and 6:30 AM–10:00 AM on weekends
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli

Taking the kids

  • Children stay free
  • Children's menu
  • Pool gate

What to do

  • Beach nearby
  • Golfing nearby
  • Surfing/boogie boarding nearby

Working away

  • 6 meeting rooms
  • Computer station
  • Conference space (6749 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Fitness centre
  • An outdoor pool
  • Heated pool
  • Shopping centre on site
  • Hot tub
  • Outdoor tennis court

Accessibility

  • Lift
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Low-height worktop and sink
  • Grab bar near toilet

Languages spoken

  • Chinese (Mandarin)
  • English
  • Filipino
  • Japanese
  • Portuguese
  • Spanish
  • Thai

Room amenities

Be entertained

  • 49-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • WiFi (surcharge)
  • Phone

Food and drink

  • Mini fridge

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

BLVD Cafe & Bar – This café serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Breakfast on 1 – This restaurant only serves breakfast. Open selected days.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Refundable deposits

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Cash deposit: AUD 200 per stay

Optional extras

  • WiFi is available in guest rooms for AUD 15 per night (rates may vary)
  • WiFi is available in public areas for AUD 15 per night (rates may vary)
  • Breakfast costs between AUD 22 and AUD 35 per person (approximately)
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late checkout can be arranged for an extra charge (subject to availability, amount varies)
  • Credit card charges are subject to an extra charge of 1.3 per cent

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Rollaway beds are available for AUD 50.0 per day

Parking

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Self-parking costs AUD 18 per day with in/out privileges
  • Parking height restrictions apply

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag and hen parties.

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit on site.

This property accepts credit cards, debit cards and cash.

Also known as

Novotel Surfers Paradise Hotel
Hotel Grand Chancellor
Grand Chancellor Surfers Paradise
Grand Chancellor
Hotel Grand Chancellor Surfers Paradise Gold Coast
Novotel Surfers Paradise Hotel
Novotel Surfers Paradise Surfers Paradise
Novotel Surfers Paradise Hotel Surfers Paradise

Frequently asked questions

Overall score and ratings

8.0

Very good

8.2/10

Cleanliness

8.5/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

8/10 Very good

Breakfast offers a bit below par, everything else all dood
David, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

Marian, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Rob, 3-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Simon, 3-night business trip
Verified Hotels.com guest review

4/10 Fair

Novotel does not deserve high ratings
We decided to stay at Novotel because of high review ratings but we were disappointed. When we did booking we were told about friendly staff but that was just a promise. When we arrived nobody offered to help us with a luggage. We were harassed to move our car within 10 minutes. This kind of stress was not needed. Parking was not the best. And our room was not clean as we expected. Very small room. Previously we were able to stay at places with lower rating with much better service and cleaner room.
Milan, 4-night family trip
Verified Hotels.com guest review

6/10 Good

Old and run down rooms, specially the bathroom.
Mikael, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Sujata, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Convenient but a bit old
Great location, family friendly. The bathroom was a tad unclean and looked like it needed a really good scrub. The hotel itself is a little dated. The outdoor pool area is ok but not ideal for little kids and no pool facilities for toddlers which was disappointing. Highly recommend for convenience to surfers paradise beach, restaurants and shopping. Parking was expensive and there are not guaranteed spaces. Hotel staff were absolutely lovely and friendly.
Chantelle, 3-night family trip
Verified Hotels.com guest review

8/10 Very good

Solid
Solid but not spectacular Hotel Breakfast at cafe was decent, did Not use restaurant on level one Lifts seemed to take ages! Decent pool and spa area, seemed like you could order drinks to be brought up to you there judging by a few cocktail empties around attracting ants Room seemed fairly recently updated, timber laminate floors make sense for sand on the feet being a street back from the beach Door onto balcony very hard to open Bit of noise from loud music a couple nights a week Overall pretty good but wouldn’t rush back and would try somewhere else next time
4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Lisa, 1-night trip
Verified Hotels.com guest review