New Victorian Suites

I am 63 and have traveled all over the US, Canada, Mexico, and South American. I have had some bad rooms but this was the worst. The room itself was not bad except for a bathrooms vent dan that needed work and sounded like a world war Il bomber taking off. The problem was crappy management. We arrived to a lobby completely full of people from a birthday party on the first floor and children running all up and down the hallways yelling screaming making out so much noise I could not hear the front desk clerk. None of them wearing masks. I asked for a room on the third floor and told them that I was a light sleeper. Found out later that the third floor was full of construction workers that stayed up half the night in the hallway yelling with their doors to the rooms open making all kinds of noise. Reported it to the front desk several times and was told that they were just "on their first day off and having a little fun." She told me she could move me to another room {period} this would not have helped since it was the entire third floor and they were making so much noise wherever she moved me would have been just as bad. when I asked her to move them to a different room she told me they were long-term guests and she was not going to move them. (None wearing masks). guess if you're a short-term guess you're comfort inability to sleep doesn't matter to the management of this hotel. and any other hotel i've ever been in they would have been told to quiet down or pack up and move o

The staff blamed me for their difficulties with 3rd party bookings. She kept insisting that I book directly with her despite me attempting to explain numerous times I had already paid through hotels.com. It took over an hour to get the situation handled. The room smelled like cigarettes even though it was a non-smoking room.

The staff was wonderful but the rest was barely average. It smelled like air freshener sprayed over smoke and the furniture and general bathroom flooring etc,... were quite worn

Older hotel, with older beds. Quiet night. No lids for coffee cups when we left in the morning.

Had a little noise from other people but overall our stay was good.

Room was just ok. We found hair in multiple places of course. Breakfast was a complete joke and waste of time.

Very friendly and helpful staff. Our room was clean & the bed comfy. We had plenty of pillows! The continental breakfast was standard offering- waffles, various items for toasting, yogurt, juice, etc. All clean and well- presented. It seems like an older building, and could use a little sprucing up, but it's not dramatic. Very very clean, despite seeming a little worn.

I was awakened at 1 am next room noisy, argument and then loud talking until 3:40 in the morning. Needless to say I didn’t get much sleep.

Everything was perfect! Very clean, easy checkin. Both night and day staff were friendly and helpful. Room was spacious, bed was comfy, everything was modern and really nice. It was an amazing value and exceeded my expectations in every way. Book this hotel, thank me later : )

the bathtub had standing water in it. otherwise everything was fine