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Hotel Bardo

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Premium bedding, down duvets, pillow-top beds, in-room safe
Outdoor pool
Outdoor pool
Outdoor pool
Living area

Overview of Hotel Bardo

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Hotel Bardo

5.0 star property
Luxury hotel in Tulum City Center with spa and outdoor pool

9.6/10 Exceptional

217 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Non-smoking
  • Air conditioning
The price is €555
Price available on 12/02/2023
Map
AV LA SELVA ENTRE KOHUNLICH, Tulum, QROO, 77780

Room options

About this area

What's nearby

  • In Tulum City Center
  • Tulum National Park - 12 min drive
  • Gran Cenote - 14 min drive
  • Tulum Beach - 15 min drive
  • Playa Paraiso - 20 min drive
  • Tulum Mayan Ruins - 25 min drive
  • Sian Ka'an Biosphere Reserve - 31 min drive
  • Xel-Há Park - 25 min drive
  • Dos Ojos Cenote - 121 min drive

Restaurants

  • Los Aguachiles Tulum - 8 min walk
  • Manglar - 9 min walk
  • Hunab Ku - 11 min walk
  • La Barracuda - 11 min walk
  • Burrito Amor - 12 min walk

About this property

Hotel Bardo

Hotel Bardo puts you 4 mi (6.5 km) from Tulum Beach and 5.4 mi (8.8 km) from Tulum Mayan Ruins. Guests can be pampered with deep-tissue massages at the spa and grab a bite to eat at the restaurant. Other features of this luxurious hotel include an outdoor pool, a bar/lounge and a terrace.

Languages

English, German, Italian, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 30 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM until 11:00 PM
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 7:30 AM - 11:00 PM
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (18 years old and younger) are not allowed

Pets

  • Pets allowed (dogs only, up to 44 lb per pet)*
  • Service animals welcome
  • Restrictions apply*

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 9:00 AM–11:30 AM
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)
  • Water dispenser

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Television in common areas
  • Communal living room
  • An outdoor pool
  • Full-service spa

Languages

  • English
  • German
  • Italian
  • Portuguese
  • Spanish

Room amenities

Home comfort

  • Air conditioning
  • Ceiling fan
  • Espresso maker
  • Window screens

Sleep well

  • Down duvet
  • Blackout curtains
  • Premium bedding
  • Pillow-top mattress

What to enjoy

  • Private pool
  • In-room massage
  • Garden
  • Separate dining area
  • Separate sitting area

Freshen up

  • Rainfall shower heads
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Laptop-friendly workspace
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages and hot stone massages. The spa is open daily.

Dining

Milam – On-site fine-dining restaurant.
Bardo's Bar – On-site cocktail bar. Open daily.

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately USD 10 to 20 per person

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 20 per accommodation, per night

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

<p>This property does not have lifts.</p><p>Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on site.</p> <p>This property accepts credit cards, debit cards and cash.</p>

Also known as

Hotel Bardo Hotel
Hotel Bardo Tulum
Hotel Bardo Hotel Tulum

Frequently asked questions

Does Hotel Bardo offer free cancellation for a full refund?
Yes, Hotel Bardo does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hotel Bardo?
As of 9 February 2023, prices found for a 1-night stay for 2 adults at Hotel Bardo on 12 February 2023 start from €555, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Hotel Bardo?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Hotel Bardo?
Yes, there's an outdoor pool.
Are pets allowed at Hotel Bardo?
Yes, dogs are welcome, with a maximum weight of 44 lb per pet. There's a charge of USD 20 per accommodation, per night. Service animals are exempt from fees.
Is parking offered on site at Hotel Bardo?
Yes, there's free self parking.
What are the check-in and check-out times at Hotel Bardo?
You can check in from 3:00 PM - 11:00 PM. Check-out time is noon. Contactless social distancing and check-out are available.
What is there to do at Hotel Bardo and nearby?
Hotel Bardo has a spa and private plunge pools, as well as a garden.
Are there restaurants at or near Hotel Bardo?
Yes, there's an on-site restaurant, Milam. Nearby restaurants include Los Aguachiles Tulum (8-min walk), Manglar (9-min walk) and Hunab Ku (11-min walk).
Does Hotel Bardo have any outdoor private spaces?
Yes, every room features a private pool, a private plunge pool and a garden.
What's the area around Hotel Bardo like?
Hotel Bardo is in Tulum City Center, a short 18-minute walk from Dos Aguas Park.

Reviews

9.6

Exceptional

9.7/10

Cleanliness

9.5/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

6/10 Good

Pretty property, that’s it…
Hotel bardo is a pretty property but it left a lot to be desired and I would not recommend it to a friend. The pool is beautiful but ice cold and mostly in the shade. Only a few (about 3) of the pool loungers get sun, the rest are nearly completely in the shade for the entirety of the day. You have to go out to the pool first thing in the morning to get a sunny lounger. It also appeared there were people who weren’t guests of the hotel using the loungers? The plunge pools for the villas are also ice cold and completely shaded. You couldn’t turn the jets on the plunge pool on and off yourself. I had to ask twice about an hour apart for ours to be turned on. Housekeeping never replaced coffee or anything. Bardo, focus on hospitality, not just decor… When we checked out they told us the price and said that it was just food and drink charges. We said ok and paid. Later I was adding up the price which seemed well over anything we would have spent on food & drink. I asked for the details of the charges which they sent. We found a 16% charge for IVA taxes which was about $500 USD. We had thought we had already paid taxes when booking the room. Every other hotel we stayed at in Mexico (3 other hotels, 1 other, much nicer hotel in tulum on the playa) had no additional fee at checkout. They also added in charges for housekeeping, tips, etc. Fine, but it was mandatory and for that I expected better overall service while we were there. Much better places to stay in tulum, by far!
3-night trip
Verified Hotels.com guest review

2/10 Poor

OVERPRICED!!!
Aristodes who received us was exceptional. He was the highlight of our trip. We paid $630 a night and couldn’t even use our personal pool in our hotel because the water was freezing. The big main pool? That was what we were looking forward to. FREEZING. Never got in it. You want to go to the hotel zone where all the restaurants are at? Get ready to pay $100 dollars for a taxi round trip. This is ridiculous. So overpriced. You would expect something in return for the crazy rates and you do not receive any complimentary meals or drinks. I recommend staying at the hotels near the beach because this one will not “transform” you like they state they will.
Kevin, 3-night family trip
Verified Hotels.com guest review

8/10 Very good

Love the ambiance and the set up. Which they had authentic Mexican coffee.
Verified Expedia guest review

10/10 Exceptional

Absolutely everything at Bardo is perfection!
Verified Expedia guest review

10/10 Exceptional

Hotel Bardo made our honeymoon in Tulum absolutely exceptional. The entire staff was so kind and helpful. We met Aristdes upon check in and by the time we left felt as if we were great friends who have known each other for years. Whatever we needed he was there to help. The servers and bartenders around the hotel were so polite and accommodating. Our Spanish isn't great and that wasn't an issue at all. They are truly an exceptional staff all around. Our room was gorgeous. The mood lighting, decor, private villas, even the white tea that they spritz your room with was intoxicating, the vibe was amazing and we felt like new people when we left. We didn't want to leave actually. They had incredible yoga instructors and a beautiful space to take yoga classes, we even did an ice bath which was incredible, We would come here every time we visit Tulum, it is an amazing oasis of peace that we will never ever forget.
Verified Expedia guest review

6/10 Good

The Hotel is beautiful, the staff is friendly and attentive… However there are several issues: no hot water (in the shower!), had problems with the lock. the spa outside the room is very cold (it only looks pretty), so is the pool. Everything is “very expensive” in the Hotel and Tulum overall… specially transportation.
Victor, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Hotel Bardo was everything we hoped it would be! The rooms and facilities were unique and top notch. Leo ensured we had everything we needed throughout our stay. The food from the restaurant was fantastic, and Bardo is close to town allowing us to explore local shops/restaurants with ease. Ari from the concierge was energetic and warming every time we spoke to him. He had great recommendations off the beaten path that made our stay extra unique. Finally, there was no better way to end each day than with one of Zosimo's fantastic drinks and chatter!!
James, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Exuan, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Robyn Patrice, 4-night trip
Verified Expedia guest review

10/10 Exceptional

I had a wonderful stay! Will be back for January.
Derrisha N, 4-night trip
Verified Expedia guest review