Sheraton Nur-Sultan Hotel

Photo gallery for Sheraton Nur-Sultan Hotel

Primary image
Indoor pool
Indoor pool
Indoor pool
Hypo-allergenic bedding, minibar, in-room safe, desk

Overview of Sheraton Nur-Sultan Hotel

Sheraton Nur-Sultan Hotel

4.5 star property
Luxury hotel with full-service spa, connected to a shopping centre, near Bayterek Tower

8.6/10 Fabulous

9 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
Map
Syganak Street 60/1, Nur-Sultan, Z05T6B0
Main amenities
  • Daily housekeeping
  • 2 restaurants
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • Health club
  • Children's pool
  • 11 meeting rooms
  • 24-hour front desk
  • Coffee/tea in a common area
  • Air conditioning
  • Front desk safe
For families
  • Free cots/infant beds
  • Children's pool
  • Connecting/adjoining rooms available
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
Cleaning & safety
  • Cleaned with disinfectant
  • Sheets and towels washed at 60°C

Choose dates to view prices

About this area

What's nearby

  • Heart of Nur-Sultan
  • The US Embassy and the Consulate in Kazakhstan - 15 min drive
  • EXPO 2017 - 16 min drive
  • Palace of Peace and Reconciliation - 14 min drive

Getting around

  • Nur-Sultan (NQZ-Nazarbayev Intl.) - 23 min drive
  • Astana Railway Station - 29 min drive

About this property

Sheraton Nur-Sultan Hotel

When visiting Nur-Sultan, Sheraton Nur-Sultan Hotel is a great choice to consider. Guests can be pampered with spa services at the spa, and Emiliya, one of 2 restaurants, serves breakfast, lunch and dinner. An indoor pool, a health club and a fitness centre are other highlights at this luxurious hotel.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Cashless transactions are available for all charges at the property

Safety measures

Enhanced food service safety measures are in place
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

At a glance

Hotel size

  • 191 rooms
  • Arranged over 12 floors

Arriving/Leaving

  • Check-in time starts at 3:00 PM
  • Express check-in/out
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests will receive an email 5 days before arrival with check-in instructions; front desk staff will greet guests on arrival
  • If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one*

Pets

  • Pets allowed (1 per room)*

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking
  • Wheelchair-accessible parking and van parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) 6:30 AM–11:00 AM on weekdays and 7:00 AM–11:30 AM on weekends
  • 2 restaurants
  • Coffee/tea in a common area

Taking the kids

  • Children's pool

Working away

  • 11 meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services

Facilities

  • Safe-deposit box at front desk
  • Health club
  • An indoor pool
  • Shopping centre on site
  • Full-service spa

Accessibility

  • Braille/raised signage
  • Lift
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Lowered electrical outlets in bathroom
  • Lowered peephole/view port in door
  • Height-adjustable showerheads
  • Grab bar near toilet
  • Grab bar in bath
  • Transfer shower
  • Lever door handles

Languages spoken

  • English
  • Russian

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Espresso maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Soundproofed rooms
  • Free cot/infant bed
  • Bed sheets provided

Freshen up

  • Electronic bidet
  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Sheraton Spa & Fitness. The spa is equipped with a sauna.

The spa is open daily.

Dining

Emiliya – This restaurant serves breakfast, lunch and dinner.
SALTER'S – This restaurant only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.

Fees & policies

Optional extras

  • Breakfast costs between KZT 9900 and KZT 9900 for adults, and KZT 4950 and KZT 4950 for children (approximately)
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late check-in between 3:00 PM and midnight can be arranged for an extra charge (amount varies)
  • Late checkout can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Rollaway beds are available for KZT 10000.0 per night

Pets

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Pets are allowed for an extra charge of KZT 45000 per accommodation, per stay

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Cashless payment methods are available for all transactions and reservations are required for some on-site facilities.

Enhanced food service safety measures are in place.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

Policies

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included in your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

This property accepts credit cards, debit cards and cash.

Also known as

Sheraton Nur Sultan
Sheraton Nur Sultal Hotel
Sheraton Nur Sultan Downtown
Sheraton Nur-Sultan Hotel Hotel
Sheraton Nur-Sultan Hotel Nur-Sultan
Sheraton Nur-Sultan Hotel Hotel Nur-Sultan

Frequently asked questions

Overall score and ratings

8.6

Fabulous

9.4/10

Cleanliness

8.9/10

Staff & service

9.3/10

Amenities

8.3/10

Property conditions & facilities

8.7/10

Eco-friendliness

8/10 Very good

Great except for shower - I found it impossible to get it warm, just hot and cold
Nigel, 2-night business trip
Verified Orbitz guest review

10/10 Exceptional

I got a very warm reception and an upgrade to Sheraton's apartments (great option). Swimming-pool is olympic size and nice. Central location in the town. Great place!
Natalie, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Emiliya’s Excellent service and friendly staff. I enjoyed it
Anatoliy, 1-night family trip
Verified Expedia guest review

8/10 Very good

niv, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Isa, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Плохо
Ужасный сервис. В номере не работал кондиционер, всюду очереди, обслуживание очень медленное - поэтому везде возникают столпотвтрения. Новый отель, но уже многое не работает. Рум сервис постоянно что-то забывает. Не все позиции из меню доступны. Больше не вернёмся.
Didar, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Yongin, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Knut, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Ruslan, 3-night family trip
Verified Hotels.com guest review