10/10 Exceptional
16 April 2023
Comfortable, Clean and Friendly...
During our family's Easter holiday break, we stayed at Hotel Port Alicante City & Beach. The room was immaculately clean, and although there was a delay in receiving our bath towels, a quick chat with reception resolved the issue. The staff made every effort to communicate with us in English, with one even using her mobile phone to translate and avoid any misunderstandings. The beds were exceptionally comfortable, and my son slept well on the large sofa bed. We had access to fast Wi-Fi throughout the hotel, and there were two pools. However, when we found the main pool too cold for our kids, the receptionist suggested we try the rooftop pool, which turned out to be warmer and made the kids very happy.
While the overall experience was positive, I recommend that Hotel Port Alicante City & Beach management speak to the breakfast staff, particularly the women who cook the eggs and pancakes. They appeared unhappy and lacked a friendly demeanour. When I requested well-cooked eggs due to my dietary restrictions, I received a lousy look instead of a reply. They seemed to avoid any communication. However, I would like to thank Jose and Sandra, who were friendly and talkative at the night bar. Another lady at the bar even went above and beyond by recommending the best place to eat paella from her personal list.
Overall, we enjoyed our stay at Hotel Port Alicante City & Beach and would not hesitate to return in the future.
Erhan
Erhan, 2-night family trip
Verified Hotels.com guest review
