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1 room, 2 adults

Holiday Inn Hamburg

4-starHotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.
Great for families

Good to know

  • Free cribs/infant beds
  • In-room childcare (surcharge)
  • Connecting/adjoining rooms available
  • Dry cleaning/laundry service
Billwerder Neuer Deich 14, Hamburg, HH, 20539, Germany

4-star hotel with indoor pool, near Hamburg Wholesale Market
  • Free WiFi
  • Great for families

    Good to know

    • Free cribs/infant beds
    • In-room childcare (surcharge)
    • Connecting/adjoining rooms available
    • Dry cleaning/laundry service
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Germany may have travel restrictions in place, including self-quarantine, due to COVID-19. Find out more

See more

Restrictions related to your trip

  • Germany may have travel restrictions in place, including self-quarantine, due to COVID-19.
  • This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.
  • Room had no Aircondition. In Summer very uncomfortable May 30, 2019
  • Great service, great system and plan when is time to serve breakfast Sep 3, 2020

Holiday Inn Hamburg

from €79
  • Deluxe Room, Non Smoking
  • Standard Room
  • Suite, 1 King Bed, Non Smoking
  • Standard Room, 2 Twin Beds, Non Smoking
  • Standard Room, 1 Queen Bed, Non Smoking
  • Executive Room, 1 Queen Bed, Non Smoking
  • Standard Room, Non Smoking

What’s around Holiday Inn Hamburg

Landmarks

  • In Rothenburgsort
  • Hamburg Wholesale Market - 22 min walk
  • Moenckebergstrasse - 36 min walk
  • Hamburg Cruise Center - 43 min walk
  • Mehr!-Theater am Großmarkt - 22 min walk
  • Deichtorhallen - 32 min walk
  • Museum of Arts and Crafts Hamburg - 33 min walk
  • Markthalle Hamburg - 33 min walk

Getting around

  • Hamburg Airport (HAM) - 17 min drive
  • Central S-Bahn - 5 min drive
  • Hamburg Dammtor Station - 6 min drive
  • Hasselbrook Station - 7 min drive
  • Rothenburgsort S-Bahn - 14 min walk
  • Hammerbrook S-Bahn - 19 min walk
  • Berliner Tor Station - 29 min walk

At a glance

Key facts

Hotel size

  • This hotel has 385 rooms
  • This hotel is arranged over 18 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • Germany may have travel restrictions in place, including self-quarantine, due to COVID-19.
  • This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.
Front desk staff will greet guests on arrival. Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Onsite self parking (EUR 20 per day)

  • Wheelchair-accessible parking on site

  • Onsite parking limited

  • Electric vehicle charging point on site

  • Height restrictions apply for onsite parking

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Full breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)
Things to do
  • Indoor pool
  • Fitness facilities
  • Sauna
  • Golfing nearby
Working away
  • 24-hour business center
  • Number of meeting rooms - 17
  • Conference space
  • Conference space size (feet) - 8923
  • Conference space size (meters) - 829
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
Facilities
  • Number of buildings/towers - 2
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
Accessibility
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
Languages Spoken
  • English
  • French
  • Russian

In the room

Home comforts
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board (on request)
Sleep well
  • Hypo-allergenic bedding available
  • Pillow menu
  • Blackout drapes/curtains
Freshen up
  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Satellite TV channels
Stay connected
  • Desk
  • Phone
Food and drink
  • Free bottled water
More
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Elbgarten - This restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available.

Windfang - This bar serves dinner and light fare.

Holiday Inn Hamburg’s small print

Also known as

  • Hamburg Holiday Inn
  • Holiday Inn Hamburg
  • Holiday Inn Hotel Hamburg
  • Holiday Inn Hamburg Hotel
  • Holiday Inn Hamburg Hotel Hamburg
  • Holiday Inn Hamburg Hotel
  • Holiday Inn Hamburg Hamburg
  • Holiday Inn Hamburg Hotel Hamburg

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Pool access available from 5:30 AM to 10:00 PM.

Parking height restrictions apply.

Guests can rest easy knowing there's a smoke detector on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Enhanced food service safety measures are in place.

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

This property affirms that it adheres to the cleaning and disinfection practices of guide to reopening vacation rentals (DTV & DFV - Germany).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A city tax is imposed by the city of Hamburg. Business travelers with proof of business-related travel are exempt from this tax. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 4.00 per person, per night

Optional extras

Early check-in can be arranged for an extra charge of EUR 35 (subject to availability)

Late check-out can be arranged for an extra charge of EUR 35 (subject to availability)

Self parking costs EUR 20 per day

Rollaway beds are available for EUR 40.0 per day

Breakfast costs between EUR 14 and EUR 19.50 for adults, and EUR 14 and EUR 19.50 for children (approximately)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Holiday Inn Hamburg

  • Does Holiday Inn Hamburg offer free cancellation for a full refund?
    Yes, Holiday Inn Hamburg does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is Holiday Inn Hamburg currently open?
    This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.
  • What are the cleanliness and hygiene measures currently in place at Holiday Inn Hamburg?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and requires staff to wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Holiday Inn Hamburg?
    Yes. Self parking costs EUR 20 per day. Parking spots may be limited. Electric vehicle charging is available.
  • Is there a pool at Holiday Inn Hamburg?
    Yes, there's an indoor pool. Guests have pool access from 5:30 AM to 10:00 PM.
  • Are pets allowed at Holiday Inn Hamburg?
    Sorry, pets aren't allowed, but service animals are welcome.
  • What are the check-in and check-out times at Holiday Inn Hamburg?
    You can check in from 3:00 PM - midnight. There's a charge of EUR 35 for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge of EUR 35 (subject to availability).
  • Are there restaurants at or near Holiday Inn Hamburg?
    Yes, Elbgarten offers international cuisine. Nearby restaurants include Mein Döner (5-min walk), Oldtimertankstelle Brandshof (10-min walk), and Blaue Adria (10-min walk).
  • Is there an onsite casino at Holiday Inn Hamburg?
    No, this hotel doesn't have a casino, but Casino Esplanade (6-min drive) is nearby.
  • What is there to do at Holiday Inn Hamburg and nearby?
    Holiday Inn Hamburg has an indoor pool and a sauna, as well as a fitness center.

Recent reviews

Good 7.6 From 337 reviews

Very Good 8.0
Lovely hotel, clean and friendly staff.
The staff at reception are very friendly and helpful, it's a really well laid out and large hotel with lovely well appointed, clean rooms. The only slight niggle (and this has happened a couple of times in Holiday Inns) is that despite checking out in the morning, a cleaner knocked on the door trying to clean. This doesn't make any sense given it was our last day and the front desk would know if we had checked out or not. Please Holiday Inn - resolve this comms issue. In the meantime if you are staying, remember the Do Not Disturb sign!
Christian, gb1 night trip
Exceptional 10.0
Restaurant, bar, all amenities. Easy to get to. Greater staff,very helpful.
ca4 night romance trip
Good 6.0
Disappointing
As I booked the hotel based on a colleague's recommendation and found out that by chance a wrong address was given. So in fact I & another colleague went to another Holiday Inn (which is the one that originally should be recommended) to check in and that is more in the city centre, but was told by the staff that they cannot find our booking because we booked a different location. Due to the strike on the road, taxi driver was not willing to drive us to this hotel, so at the end it took us ages to get to the hotel. The hotel is in a residential area and I would say it's better if you have a car to move around. The hotel structure is a bit weird because the lifts to the rooms are very far away from the reception area, looks like walking to another building. I booked a standard room, but I was quite disappointed because the room was not like what I expect and it was a bit dark and what I don't like most is the bathroom as it was very small which only got a curtain around the shower area. The shampoo and body wash are all in one which the quality was so so. Looking at the other reviews, I believe maybe other room type is better or they have some other renovated rooms. Overall the room was just okay, the staff were nice and helpful, but it was just a bit disappointing.
hk3 night business trip
Very Good 8.0
Holiday Inn Hamburg
We stayed at the Holiday Inn for 2 nights to explore the city. It is located in a quiet residential area and not as central as I had thought when we booked, about a 15-minute walk from the nearest station. There is not much on the doorstep in terms of shops or restaurants. The hotel is a little dated, but the rooms were clean and comfortable, and surprisingly quiet given their proximity to a busy highway. We also had views of the harbour which was nice. Staff were very helpful. The only downside was breakfast, which was slightly chaotic - we hadn't booked, and although the staff were happy to take 20 Euros a head and wave us in, there weren't any free tables on either morning. We probably wouldn't choose to stay there again as a more central location would suit us better.
Marie, gb2 night family trip
Very Good 8.0
It is very clean, staff are well-trained and pleasant, it backs onto a pleasant neighbourhood with good restaurants and a small corner shop. The downside is that one part of the hotel backs onto a busy motorway type road.
gb3 night business trip
Exceptional 10.0
Received a free upgrade to a suite on arrival which was massive and very nice
Ashley, gb2 night business trip
Exceptional 10.0
Every thing is okay the only thing is the reception is very busy and make the staff unhappy
gb2 night family trip
Poor 2.0
horrible
gb6 night family trip
Very Good 8.0
More teabags and cream sachets please. Good view. Like to open window wide
gb2 night trip
Good 6.0
Difficult access by public transport with major construction and massive busy road.
gb1 night business trip

Holiday Inn Hamburg