Royal Uno All Inclusive Resort & Spa

Photo gallery for Royal Uno All Inclusive Resort & Spa

Primary image
Private beach, white sand, beach umbrellas, beach towels
Private beach, white sand, beach umbrellas, beach towels
4 outdoor pools
4 outdoor pools

Overview of Royal Uno All Inclusive Resort & Spa

Royal Uno All Inclusive Resort & Spa

4.0 star property
All-inclusive beachfront property with spa, near Delfines Beach

9.0/10 Superb

189 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
  • Bar
The price is €354
Price available on 06/11/2022
Map
Kukulcan Boulevard Km 17.5, Hotel Zone, Cancun, QROO, 77500
Main amenities
  • Daily housekeeping
  • On a private beach
  • 6 restaurants and 2 bars/lounges
  • Full-service spa
  • 4 outdoor pools
  • Free children's club
  • 24-hour fitness centre
  • Sauna
  • Beach umbrellas
  • Beach towels
  • Children's pool
  • Pool bar
Feel at home
  • Children stay free
  • Free cots/infant beds
  • Supervised childcare (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (free)

Room options

About this area

What's nearby

  • In Zona Hotelera
  • Delfines Beach - 20 min walk
  • La Isla Shopping Mall - 5 min drive
  • Cancun Convention Center - 17 min drive
  • Tortuga Beach - 20 min drive
  • Turtle Beach - 25 min drive
  • Puerto Cancun Marina Town Center - 27 min drive
  • Ultramar Ferry Puerto Juárez - 36 min drive
  • Cancun Mall - 43 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 17 min drive

About this property

Royal Uno All Inclusive Resort & Spa

4-star all-inclusive property in the heart of Zona Hotelera
Take advantage of a poolside bar, shopping on site and a coffee shop/cafe at Royal Uno All Inclusive Resort & Spa. With a private beach, beach umbrellas and beach towels, this property is the perfect place to soak up some sun. Treat yourself to a massage or a manicure/pedicure at the on-site spa. Be sure to enjoy a meal at any of the 6 on-site restaurants, which feature international cuisine and more. Free in-room WiFi is available to all guests, along with a garden and a playground.
You'll also enjoy perks such as:
  • 4 outdoor pools and a children's pool
  • Free self-parking
  • Wedding services, express check-in and a gift shop
  • ATM/banking services, multilingual staff and concierge services
Room features
All 540 rooms boast comforts, such as 24-hour room service and premium bedding, as well as perks, such as air conditioning and dressing gowns.
More amenities include:
  • Showers, hairdryers and shampoo
  • Smart TVs with cable channels
  • Free infant beds, coffee/tea makers and daily housekeeping

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

Number or type of beverages limited at one or more venues

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 540 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Express check-in/out
  • Minimum check-in age – 21
  • Check-out time is 11:00 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests will receive an email 5 days before arrival with check-in instructions; front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • One child (5 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • Supervised childcare*
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • 6 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay free
  • Free children's club
  • Children's pool
  • Playground
  • Supervised childcare (surcharge)

What to do

  • On a private beach
  • Shopping

Services

  • 24-hour front desk
  • Concierge services
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Beach towels
  • Beach umbrellas

Facilities

  • ATM/banking
  • Garden
  • Television in common areas
  • 24-hour fitness centre
  • 4 outdoor pools
  • Arcade/games room
  • Full-service spa
  • Sauna

Accessibility

  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • Smart television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Dressing gowns
  • Window screens

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Free cot/infant bed

What to enjoy

  • In-room massage

Freshen up

  • Shower only
  • Soap and shampoo
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

Number or type of beverages limited at one or more venues

Spa

Guests can indulge in a pampering treatment at the property's full-service spa. Services include massages and manicures and pedicures. The spa is equipped with a sauna. The spa is open daily.

Dining

OS – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Aora – This restaurant specialises in Asian cuisine and only serves dinner. Open daily.
Palotinte – This restaurant specialises in Mexican cuisine and only serves dinner. Open daily.
Miamare – This restaurant specialises in Italian cuisine and only serves dinner. Open daily.
Kukul Cantina – This sports bar specialises in American cuisine. Open daily.

Fees & policies

Refundable deposits

  • A damage deposit of USD 400 will be collected before check-in

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Sanitation services: USD 2.50 per night

Optional extras

  • Late checkout can be arranged for an extra charge of USD 500 (subject to availability)

Children & extra beds

  • Supervised childcare is available for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Guests can rest easy knowing that there's a fire extinguisher and a smoke detector on site.

This property accepts credit cards and debit cards. Cash is not accepted.

Also known as

Royal Uno Inclusive & Cancun
Royal Uno All Inclusive Resort Spa
Royal Uno All Inclusive Resort & Spa Cancun
Royal Uno All Inclusive Resort & Spa All-inclusive property

Frequently asked questions

Does Royal Uno All Inclusive Resort & Spa offer free cancellation for a full refund?
Yes, Royal Uno All Inclusive Resort & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Royal Uno All Inclusive Resort & Spa?
As of 6 October 2022, prices found for a 1-night stay for 2 adults at Royal Uno All Inclusive Resort & Spa on 6 November 2022 start from €354, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Royal Uno All Inclusive Resort & Spa?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Royal Uno All Inclusive Resort & Spa?
Yes, there are 4 outdoor pools and a children's pool.
Are pets allowed at Royal Uno All Inclusive Resort & Spa?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Royal Uno All Inclusive Resort & Spa?
Yes, there's free self parking.
What are the check-in and check-out times at Royal Uno All Inclusive Resort & Spa?
You can check in from 3:00 PM - midnight. Check-out time is 11:00 AM. Late check-out is available for a charge of USD 500 (subject to availability). Express check-in and contactless social distancing and check-out are available.
Is there an on-site casino at Royal Uno All Inclusive Resort & Spa?
No, this property doesn't have a casino, but PlayCity Casino (17-min drive) and Royal Yak Casino and Sports Book (18-min drive) are both nearby.
What is there to do at Royal Uno All Inclusive Resort & Spa and nearby?
Royal Uno All Inclusive Resort & Spa has 4 outdoor pools, 2 bars and a private beach, as well as a spa, a 24-hour fitness centre and an arcade.
Are there restaurants at or near Royal Uno All Inclusive Resort & Spa?
Yes, there are 6 on-site restaurants, featuring international cuisine. Nearby restaurants include Xkat-ik (6-min walk), Da Vinci (6-min walk) and Restaurante Benazuza (12-min walk).
What's the area around Royal Uno All Inclusive Resort & Spa like?
Royal Uno All Inclusive Resort & Spa is a short 4-minute walk from Maya Cancun Museum and 18 minutes' walk from Aquaworld.

Overall score and ratings

9.0

Superb

9.5/10

Cleanliness

9.3/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

10/10 Exceptional

Andrea, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Great expereince
We had a great time at this resort.
AILIN, 3-night trip
Verified Hotels.com guest review

6/10 Good

Inconvenient dining experience
There is only one restaurant (Palotinte) inside the hotel, with the same menu + buffet. Upon arrival they informed that the other two restaurants were not open yet and that we had to exit the hotel facilities to get a different dining experience. This was very frustrating, we have a baby and the whole situation was very inconvenient. Walking on the street, under the hot sun and taking a shuttle with a stroller is not what we signed up for. When you pay for an all inclusive, you are paying for a convenient experience within the same place.
4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing resort stay, can't recommend enough!
My family chose Royal Uno for a family trip (all adults) and we had the best time! I seriously cannot recommend this resort enough. We were taken care of every step of the way. The staff goes out of their way to ensure that guests are comfortable and having fun the entire time they are there. Our room was clean and comfortable and spacious. The mini fridge was well stocked with water and other beverages. We ate at the buffet, the snack shack, Palo Tinte and the seafood/steak restaurant across the street. While it was a little disappointing that we couldn't eat at all of the restaurants that are planned (the buffet, snack shack and Palo Tinte are the only restaurants open on site) the food we did have was delicious. Hands down, some of the best buffet food that I have ever had. We loved every meal and the service was impeccable. We also enjoyed the activities and shows each day - so much fun and the staff leading each activity did it with so much energy and joy. The pool and beach were beautiful and well-maintained. We would absolutely come back if traveling to Mexico again. We all agreed it was one of our best hotel stays and best vacations ever. I don't usually write reviews like this, but I wanted to counter some of the negative reviews that have been posted. I can see why this resort wouldn't be the most kid friendly choice (especially for young ones) but for adults it can't be beat. Highly, highly recommend and I hope we get to come back in the future!
Livvy, 6-night family trip
Verified Hotels.com guest review

6/10 Good

The property is beautiful- it is brand new so has quite a few kinks to work out
DaLynn, 3-night family trip
Verified Expedia guest review

8/10 Very good

Gerardo, 6-night trip
Verified Expedia guest review

6/10 Good

I would have given it a higher rsting if it wasnt for us being over charged on a tour after we had came back from it. They gave us a price and then changed it the next day.
Vicente P, 5-night family trip
Verified Expedia guest review

2/10 Poor

Kristen Marie, 6-night trip
Verified Orbitz guest review

10/10 Exceptional

Nicolas Ramirez, 6-night trip
Verified Expedia guest review

10/10 Exceptional

Amanda, 5-night trip
Verified Expedia guest review