Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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All properties in Shenzhen, Guangdong, China
1 room, 2 adults

Shangri-la Hotel, Shenzhen

5-starFor the benefit of our customers, we have provided a rating based on our rating system.
Great for families

Good to know

  • Babysitting or childcare (surcharge)
  • Children's pool
  • Arcade/game room
  • Dry cleaning/laundry service
Jianshe Road, Luohu District, Shenzhen, Guangdong, 518001, China

Luxury hotel with outdoor pool, connected to a shopping center, near Dongmen Pedestrian Street
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Babysitting or childcare (surcharge)
    • Children's pool
    • Arcade/game room
    • Dry cleaning/laundry service
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

China may have travel restrictions in place, including self-quarantine, due to COVID-19. Find out more

  • It's a four Star yes, but aged and with no real high lights what so ever, far away from…May 18, 2019
  • Great time unable to travel out of Chine this year, we decided to spend Christmas at the…Dec 23, 2020

Shangri-la Hotel, Shenzhen

from €88
  • Deluxe Room, 1 King Bed
  • Deluxe Room, 2 Twin Beds
  • Horizon Club, Room, 1 King Bed
  • Horizon Club, Room, 2 Twin Beds
  • Superior Room, 1 King Bed
  • Superior Room, 2 Twin Beds
  • Executive Suite, 1 King Bed
  • Superior Room, 1 King Bed (Weekend Deal)
  • Superior Room, 2 Twin Beds (Weekend Deal)

What’s around Shangri-la Hotel, Shenzhen

Landmarks

  • In Luohu
  • Dongmen Pedestrian Street - 20 min walk
  • Huaqiangbei - 31 min walk
  • Shenzhen Convention and Exhibition Center - 4.9 mi / 8 km
  • Splendid China Folk Village - 9.2 mi / 14.9 km
  • Window of the World - 10.6 mi / 17 km
  • Happy Valley - 11 mi / 17.6 km
  • Shenzhen Safari Park - 14.8 mi / 23.9 km

Getting around

  • Shenzhen Intl. Airport (SZX) - 27 min drive
  • Hong Kong Intl. Airport (HKG) - 60 min drive
  • Shenzhen Station - 14 min walk
  • Hong Kong Lok Ma Chau Station - 8 min drive
  • Hong Kong Sheung Shui Station - 9 min drive
  • Luohu Station - 4 min walk
  • Guomao Station - 11 min walk
  • Laojie Station - 17 min walk
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 522 rooms
  • This hotel is arranged over 32 floors

Arriving/leaving

  • Check-in time 2:00 PM-noon
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • China may have travel restrictions in place, including self-quarantine, due to COVID-19.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. Guests who book breakfast-inclusive rate plans will receive breakfast for adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.
Guests may be subject to health screenings for COVID-19 at the property. Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

Travelling with others

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

  • Babysitting/childcare*

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Free onsite self parking

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 4 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Poolside bar
  • Room service (during limited hours)
Things to do
  • Outdoor pool
  • Children's pool
  • Fitness facilities
  • Spa treatment room(s)
  • Steam room
  • Pool sun loungers
  • Sauna
  • Pool umbrellas
  • Arcade/game room
Working away
  • Business center
  • Meeting rooms
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built - 1992
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
Languages Spoken
  • Chinese
  • English

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Freshen up
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
Be entertained
  • 40-inch LED TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free WiFi
Food and drink
  • Refrigerator
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Dining

Coffee Garden - This buffet restaurant serves breakfast, lunch, and dinner.

Shang Palace - This restaurant serves lunch and dinner.

Champs Bar and Grill - This restaurant serves dinner only.

360 Bar and Restaurant - This fine-dining restaurant serves dinner and light fare. Happy hour is offered.

Shangri-la Hotel, Shenzhen’s small print

Also known as

  • Hotel Shangri-la Shenzhen
  • Shangri La Hotel, Shenzhen
  • Shangri-la Hotel, Shenzhen Hotel
  • Shangri-la Hotel, Shenzhen Shenzhen
  • Shangri-la Hotel, Shenzhen Hotel Shenzhen
  • Shangri-la Hotel Shenzhen
  • Shangri-la Shenzhen
  • Shangri-la Shenzhen Hotel
  • Shenzhen Hotel Shangri-la
  • Shenzhen Shangri-la
  • Shenzhen Shangri-la Hotel
  • Futian Shangri-La Shenzhen Hotel Shenzhen
  • Shangri La Hotel Shenzhen

Policies

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Optional extras

Buffet breakfast is offered for an extra charge of CNY 161 per person (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of CNY 600 per vehicle

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Shangri-la Hotel, Shenzhen

  • Does Shangri-la Hotel, Shenzhen offer free cancellation for a full refund?
    Yes, Shangri-la Hotel, Shenzhen does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Shangri-la Hotel, Shenzhen?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Shangri-la Hotel, Shenzhen?
    Yes, there's free self parking.
  • Is there a pool at Shangri-la Hotel, Shenzhen?
    Yes, there's an outdoor pool and a children's pool.
  • Are pets allowed at Shangri-la Hotel, Shenzhen?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Shangri-la Hotel, Shenzhen?
    You can check in from 2:00 PM - noon. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
  • Are there restaurants at or near Shangri-la Hotel, Shenzhen?
    Yes, there are 4 onsite restaurants. Nearby restaurants include Hedong Hotel (9-min walk), 海底捞火锅 (10-min walk), and Daoxiang (10-min walk).
  • Is airport shuttle service offered by Shangri-la Hotel, Shenzhen?
    Yes, an airport shuttle is available. The charge is CNY 600 per vehicle.
  • What is there to do near Shangri-la Hotel, Shenzhen?
    Recommended spots to visit include Dongmen Pedestrian Street (1 mi) and Huaqiangbei (1.6 mi), along with Shenzhen Convention and Exhibition Center (4.9 mi) and Splendid China Folk Village (9.2 mi).

Recent reviews

Very Good 8.2 From 623 reviews

Very Good 8.0
ld hotel
The hotel looks very old, as if it was built in the 90s. The room ceilings are very low. The breakfast was fine, though.
Andrey, cn1 night family trip
Very Good 8.0
It is good
Sue, cn1 night trip
Exceptional 10.0
Staff are friendly, room comfortable, near food places and shopping malls, MRT station close by.
LG, sg1 night business trip
Very Good 8.0
The location was good. Property needs to be updated
us1 night trip with friends
Very Good 8.0
Not as good as it was
This used to be my favourite hotel for the past 15 years - the last 2 trips I have found the staff speak less and less English and the food in the horizon club lounge was not worth the extra dollars. So disappointing
Charmayne, au4 night family trip
Very Good 8.0
Shangri La is one of my top preference. This hotel is well located, next to Shenzhen Railway Station and subway station. Coming from Guangzhou and going back after my stay, this is indeed the perfect location. The room given is excellent except for two minor issues - the dvd play is not working; and the aircon blows only cold air even though it provides selection of heat and cool... Otherwise the hotel deserve a 5 star rating.
sg2 night family trip
Very Good 8.0
Clean and private , close to train station, reception was polite and helpful
hk1 night trip
Exceptional 10.0
Well stocked Horizon lounge and great lounge service staff and kitchen staff
Lam, sg2 night romance trip
Good 6.0
Easy check in Breakfast is good Location ok Hotel condition need to be improve as it quite run down
Ngsn, sg1 night romance trip
Very Good 8.0
Feedback on my stay
The service is good except for two situations. One is the breakfast for two days was not indicated when I and my wife are having my breakfast even though I have made a payment at the hotel reception on the first day of my check-in. The other is the mistake of payment when I pay for breakfast at the reception on the first day, I have to pay a difference of $6.40 rmb when I checkout.
sg4 night trip

Shangri-la Hotel, Shenzhen