Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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All properties in Shenzhen, Guangdong, China
1 room, 2 adults

Shangri-la Hotel, Shenzhen

5-starFor the benefit of our customers, we have provided a rating based on our rating system.
Great for families

Good to know

  • Babysitting or childcare (surcharge)
  • Children's pool
  • Free WiFi
  • Refrigerator
Jianshe Road, Luohu District, Shenzhen, Guangdong, 518001, China

Luxury hotel with outdoor pool, connected to a shopping center, near Dongmen Pedestrian Street
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Babysitting or childcare (surcharge)
    • Children's pool
    • Free WiFi
    • Refrigerator
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • It's a four Star yes, but aged and with no real high lights what so ever, far away from…May 29, 2019
  • Staff are friendly, room comfortable, near food places and shopping malls, MRT station…Jan 21, 2020

Shangri-la Hotel, Shenzhen

from €73
  • Deluxe Room, 1 King Bed
  • Deluxe Room, 2 Twin Beds
  • Horizon Club, Room, 1 King Bed
  • Horizon Club, Room, 2 Twin Beds
  • Superior Room, 1 King Bed
  • Superior Room, 2 Twin Beds
  • Executive Suite, 1 King Bed
  • Superior Room, 1 King Bed (Weekend Deal)
  • Superior Room, 2 Twin Beds (Weekend Deal)

What’s around Shangri-la Hotel, Shenzhen

Landmarks

  • In Luohu
  • Dongmen Pedestrian Street - 20 min walk
  • Huaqiangbei - 31 min walk
  • Shenzhen Convention and Exhibition Center - 4.5 mi / 7.2 km
  • Splendid China Folk Village - 9.9 mi / 15.9 km
  • Window of the World - 10.4 mi / 16.8 km
  • Happy Valley - 11.1 mi / 17.8 km
  • Shenzhen Safari Park - 15.3 mi / 24.6 km

Getting around

  • Shenzhen Intl. Airport (SZX) - 27 min drive
  • Hong Kong Intl. Airport (HKG) - 57 min drive
  • Shenzhen Station - 14 min walk
  • Hong Kong Lok Ma Chau Station - 8 min drive
  • Hong Kong Sheung Shui Station - 9 min drive
  • Luohu Station - 4 min walk
  • Guomao Station - 11 min walk
  • Laojie Station - 17 min walk
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 522 rooms
  • This hotel is arranged over 32 floors

Arriving/leaving

  • Check-in time 2:00 PM-noon
  • Check-out time is noon
  • Express check-in/out
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to get details. Guests who book breakfast-inclusive rate plans will receive breakfast for adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.
Guests may be subject to health screenings for COVID-19 at the property. Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

Travelling with others

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

  • Babysitting/childcare *

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Free self parking

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 4 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Poolside bar
  • Room service (during limited hours)
Things to do
  • Outdoor pool
  • Children's pool
  • Fitness facilities
  • Spa treatment room(s)
  • Steam room
  • Sauna
  • Arcade/game room
Working away
  • Business center
  • Meeting rooms
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built - 1992
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
Languages Spoken
  • Chinese
  • English

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Freshen up
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
Be entertained
  • 40-inch LED TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free WiFi
Food and drink
  • Refrigerator
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Dining

Coffee Garden - This buffet restaurant serves breakfast, lunch, and dinner.

Shang Palace - This restaurant serves lunch and dinner.

Champs Bar and Grill - This restaurant serves dinner only.

360 Bar and Restaurant - This fine-dining restaurant serves dinner and light fare. Happy hour is offered.

Shangri-la Hotel, Shenzhen’s small print

Also known as

  • Hotel Shangri-la Shenzhen
  • Shangri La Hotel, Shenzhen
  • Shangri-la Hotel, Shenzhen Hotel
  • Shangri-la Hotel, Shenzhen Shenzhen
  • Shangri-la Hotel, Shenzhen Hotel Shenzhen
  • Shangri-la Hotel Shenzhen
  • Shangri-la Shenzhen
  • Shangri-la Shenzhen Hotel
  • Shenzhen Hotel Shangri-la
  • Shenzhen Shangri-la
  • Shenzhen Shangri-la Hotel
  • Futian Shangri-La Shenzhen Hotel Shenzhen
  • Shangri La Hotel Shenzhen

Policies

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Optional extras

Buffet breakfast is offered for an extra charge of CNY 161 per person (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of CNY 600 per vehicle

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Shangri-la Hotel, Shenzhen

  • Does Shangri-la Hotel, Shenzhen offer free cancellation for a full refund?
    Yes, Shangri-la Hotel, Shenzhen does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is parking offered at Shangri-la Hotel, Shenzhen?
    Yes, there's free self parking.
  • Is there a pool at Shangri-la Hotel, Shenzhen?
    Yes, there's an outdoor pool and a children's pool.
  • Are pets allowed at Shangri-la Hotel, Shenzhen?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Shangri-la Hotel, Shenzhen?
    You can check in from 2:00 PM to noon. Check-out time is noon.
  • Are there restaurants at or near Shangri-la Hotel, Shenzhen?
    Yes, there are 4 onsite restaurants. Nearby restaurants include 海底捞火锅 (10-min walk), Western restaurant (11-min walk), and Modern Toilet Restaurant (1.1 mi).
  • Is airport shuttle service offered by Shangri-la Hotel, Shenzhen?
    Yes, an airport shuttle is available. The charge is CNY 600 per vehicle.
  • What is there to do near Shangri-la Hotel, Shenzhen?
    Recommended spots to visit include Dongmen Pedestrian Street (1 mi) and Huaqiangbei (1.6 mi), along with Shenzhen Convention and Exhibition Center (4.5 mi) and Splendid China Folk Village (9.9 mi).

Recent reviews

Very Good 8.2 From 708 reviews

Very Good 8.0
Not as good as it was
This used to be my favourite hotel for the past 15 years - the last 2 trips I have found the staff speak less and less English and the food in the horizon club lounge was not worth the extra dollars. So disappointing
Charmayne, au4 night family trip
Very Good 8.0
Nice location
Chung mei, hk5 night business trip
Very Good 8.0
Feedback on my stay
The service is good except for two situations. One is the breakfast for two days was not indicated when I and my wife are having my breakfast even though I have made a payment at the hotel reception on the first day of my check-in. The other is the mistake of payment when I pay for breakfast at the reception on the first day, I have to pay a difference of $6.40 rmb when I checkout.
sg4 night trip
Very Good 8.0
Great location, clean, safe and quiet.
Great location, clean, safe and quiet. Pillows a bit too soft but slept quite well. Near shopping areas and eateries. The first 3 stations after Luohu are all connected to shopping malls. Massages are reasonably priced.
Lee, sg4 night trip with friends
Very Good 8.0
Tiring
A beautiful hotel , excellent staff and location , rooms are looking a little tired now though but wouldn’t stop me from booking again
julie, gb3 night family trip
Exceptional 10.0
Great location
Manish, gb4 night trip
Very Good 8.0
Good, but a freshen up could do wonders
The Shangri La is a solid old thin, showing some signs of her age. The rooms are spotlessly clean, but dated, and certainly not as big or as well appointed as some new, lower starred hotels. The breakfast was fantastic, the pool very clean, but also a bit dated.
Peter, hk1 night family trip
Exceptional 10.0
Perfect business Hotel
Friendly staff. Great location.
Elizabeth, au1 night business trip
Very Good 8.0
Perfect if condition can be updated
All is good but condition and decor could be updated.
Ka Yu, hk1 night trip with friends
Good 6.0
Poor staff attitude and services
Room was clean areas for improvement: 1. No seats in hotel lobby when my guests waited for me. 2. Concierge requested me to speak in Mandarin as they did not even bother to see if they have colleagues who can communicate with me not in mandarin. 3. We asked for help for direction to Eslite book shop. None of the staff had heard about it. Concierge pointed me to the Reception. Reception just said she had not heard about that shop and just continued with her task and not even bothered to either look for other assistance nor even just let me know that she was unable to help. She just let me stand there for a minute until I saw that she was not looking up any info to answer my question but she was just doing whatever it was looking at her computer screen. Very unwelcoming and unfriendly services. Definitely not what I would expect from a 5 star hotel.
hk1 night romance trip

Shangri-la Hotel, Shenzhen

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