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The Ritz-Carlton, Cancun

5-star5 stars
Retorno del Rey No. 36CancunQROO77500Mexico

Upscale beachfront resort with spa, near La Isla Shopping Mall
    Exceptional9.4
    Cleanliness
    Clean
    Service
    Fantastic service
    Beach
    Beautiful beach
    Value for money
    Value for money could be better
    376See all 376 Hotels.com reviews
    From 3,159 reviewsTripAdvisor Traveller Rating

    The Ritz-Carlton, Cancun

    from €728
    • Room, 1 King Bed, Balcony, Ocean View
    • Room, 1 King Bed, Balcony, Oceanfront
    • Club Level Ocean View King
    • Suite, 1 Bedroom, Balcony, Oceanfront
    • Club Room, 1 King Bed, Oceanfront
    • Club Room, 2 Double Beds, Ocean View
    • Room, 2 Double Beds, Balcony, Ocean View
    • Room, 2 Double Beds, Balcony, Oceanfront
    • Club Room, 2 Double Beds, Oceanfront
    • Club Suite, Ocean View
    • Club Suite, Oceanfront
    • Club Suite

    About The Ritz-Carlton, Cancun

    Luxury Hotel Zone resort with spa, pools, and private beach

    Near Luxury Avenue

    The Ritz-Carlton Cancun places you in Cancun’s Hotel Zone, steps from the beach, the Caribbean Sea, and Nichupte Lagoon. The 5-star hotel is a 15-minute walk from the high-end shops at Luxury Avenue Boutique Mall, and an 8-minute drive from El Rey Archaeological Zone.

    Caribbean's sandy shore

    The elevated Playa Delfines, a 5-minute drive, allows you to walk along the Caribbean seashore while peering down on the Cancun cityscape. If you crave a little culture, the archeological artifacts that fill Cancun’s Maya Museum can be reached by car in 3 minutes.

    Private beachside cabanas

    Kayantá Spa’s treatments, the white-sand beach with private cabanas, and 2 heated outdoor pools with oceanfront hot tubs mean relaxation is never far away. After working out in the fitness center, playing tennis, or trying watersports, you can indulge at one of the 8 restaurants. WiFi is available in public areas.

    Private balconies

    Each guestroom comes with a private balcony or terrace opening to panoramic views of the Caribbean Sea. Marble bathrooms with dual vanities, separate rain showers, and Asprey® products are a treat, while premium bedding, WiFi, flat-screen TVs, and iPod® docks complete the luxury.

    At a glance

    Key facts

    Hotel size

    • This hotel has 365 rooms
    • This hotel is arranged over 9 floors

    Arriving/leaving

    • Check-in time starts at 3 PM
    • Check-out time is noon
    24-hour airport shuttle service is available. Contact the property in advance to get details.

    Required at check in

    • Credit card deposit required

    • Government-issued photo ID required

    • Minimum check-in age is 18

    Travelling with others

    Children

    • Up to 2 children (17 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

    • No cribs (infant beds)

    • Babysitting/childcare *

    • Children's club *

    Pets

    • Pets not allowed

    Internet

    • WiFi in public areas *

    • WiFi and wired Internet access in rooms *

    Transport

    Transfers

    • Airport shuttle (available 24 hours) *

    Parking

    • Valet parking (limited) *

    Other information

    • Smoke-free property
    * See small print for additional details or extra charges

    In the hotel

    Taking the kids?
    • Children's club (surcharge)
    • In-room childcare (surcharge)
    • Supervised childcare/activities (surcharge)
    Food and drink
    • Buffet breakfast daily (surcharge)
    • 8 restaurants
    • 2 bars/lounges
    • Coffee shop/café
    • Beach bar
    • Poolside bar
    • 24-hour room service
    • Coffee/tea in a common area
    Things to do
    • Beach cabanas (surcharge)
    • Beach umbrellas
    • Number of outdoor pools - 3
    • Children's pool
    • Fitness facilities
    • Outdoor tennis courts - 3
    • Full-service spa
    • Spa treatment room(s)
    • Beach towels
    • Free pool cabanas
    • Tennis on site
    • Spa tub
    • Pool sun loungers
    • Steam room
    • Pool umbrellas
    • Sauna
    Working away
    • Business center
    • Conference space
    • Meeting rooms 8
    • Conference space size (feet) - 290626
    • Conference space size (meters) - 27000
    • Conference center
    • Computer station
    Services
    • 24-hour front desk
    • Concierge services
    • Tours/ticket assistance
    • Limo or Town Car service available
    • Dry cleaning/laundry service
    • Laundry facilities
    • Hair salon
    • Free newspapers in lobby
    • Luggage storage
    • Wedding services
    • Multilingual staff
    • Porter/bellhop
    Facilities
    • Number of buildings/towers - 1
    • Year Built 1993
    • Elevator/lift
    • Safe-deposit box at front desk
    Accessibility
    • Accessible bathroom
    • In-room accessibility

    In the room

    Home comforts
    • In-room climate control (air conditioning)
    • Air conditioning
    • Minibar
    • Coffee/tea maker
    • Bathrobes
    • Slippers
    • Iron/ironing board
    Sleep well
    • Hypo-allergenic bedding available
    • Blackout drapes/curtains
    • Soundproofed rooms
    • Turndown service
    • Premium bedding
    Things to enjoy
    • In-room massage available
    • Balcony or patio
    Freshen up
    • Private bathroom
    • Deep soaking bathtub
    • Rainfall showerhead
    • Free toiletries
    • Hair dryer
    Be entertained
    • 42-inch LCD TV
    • Pay movies
    • Cable TV channels
    • IPod docking station
    Stay connected
    • Desk
    • Free newspaper
    • WiFi (surcharge)
    • Phone
    More
    • Daily housekeeping
    • In-room safe
    • Connecting/adjoining rooms available

    Special features

    Spa

    Inspired by the Mayan phrase, ká a yaán tah, meaning “to be reborn,” Kayantá Spa at The Ritz-Carlton, Cancun is a lavish retreat offering total relaxation and renewal. Kayantá Spa boasts 8 treatment rooms, an ocean side palapa, herbal steam rooms, Swiss and open air showers, relaxation garden patios with whirlpools and cold plunge pools and Vichy showers. Water rituals, sea-side massage therapies, body treatments and facials influenced by the healing techniques of the local ancestors as well as ancient cultures from around the world, are delivered in a warm atmosphere enhanced by gracious personal attention.

    Signature spa services include Lol-Ha, a traditional Mayan bridal bath uses plant extracts, crystals, and flower petals; the Zac-Xib treatment for men includes a vigorous body scrub, and a bath therapy with essential oils and plant extracts prepared as they were in ancient rituals for brave warriors; and the Sacred Piedritas Facial reflects the importance of stones in pre-Hispanic cultural rituals.
    Guests under 16 are not allowed in the spa.

    Dining

    The Club Grill - Overlooking the pool, this fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available. Open select days.

    Fantino - Overlooking the ocean, this fine-dining restaurant serves dinner only. A children's menu is available. Open select days.

    Casitas - This beach restaurant specializes in seafood and serves dinner only. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.

    The Culinary Center - This beachfront theme restaurant serves lunch and dinner. Reservations are required. Open select days.

    El Cafe Mexicano - This poolside family restaurant serves breakfast, brunch, and lunch. A children's menu is available.

    Awards and affiliations

    • The Ritz-Carlton, Cancun is listed in the 2013 Condé Nast Traveler Gold List of the world's best places to stay and the 2013 Travel + Leisure 500.

    The Ritz-Carlton, Cancun’s small print

    Also known as

    • Cancun Ritz-Carlton
    • Ritz-Carlton Cancun
    • Ritz-Carlton Hotel Cancun
    • Ritz-Carlton Cancun Hotel
    • Ritz-Carlton Cancun Hotel Cancun
    • Cancun Ritz Carlton
    • Ritz Cancun

    Policies

    The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

    Only registered guests are allowed in the guestrooms.

    Guests under 16 years old are not allowed in the spa.

    Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

    Mandatory fees

    You’ll be asked to pay the following charges at check in or check out:

    • Resort fee: USD 40.00 per accommodation, per night

    Resort fee inclusions:

    • Children's club/arcade access
    • Shuttle service
    • Business center/computer access
    • Internet access (may be limited)
    • Phone calls (may be limited)
    • In-room coffee
    • Valet parking
    • Additional inclusions

    Inclusions may be listed elsewhere on the page as free or for a surcharge.

    Optional extras

    Valet parking costs USD 20 per night

    Rollaway beds are available for USD 60.0 per night

    Buffet breakfast is offered for an extra charge of USD 35.00 for adults and USD 17.50 for children (approximately)

    Children's club access is available for an extra charge

    Babysitting/childcare is available for an extra charge

    Airport shuttle service is offered for an extra charge of USD 150 per vehicle (roundtrip)

    WiFi is available in guestrooms for USD 18 per day (rates may vary)

    WiFi is available in public areas for USD 18 per day (rates may vary)

    Wired Internet access is available in guestrooms for USD 18 per night (rates may vary)

    We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

    What’s around The Ritz-Carlton, Cancun

    Landmarks

    • In Hotel Zone
    • La Isla Shopping Mall - 24 min walk
    • Ballenas Beach - 8 min walk
    • Luxury Avenue Shopping Mall - 11 min walk
    • Kukulcan Plaza Shopping Mall - 11 min walk
    • Aquaworld - 17 min walk
    • Marlin Beach - 18 min walk
    • Tequila Museum - 23 min walk

    Getting around

    • Cancun, Quintana Roo (CUN-Cancun Intl.) - 22 min drive
    • Valet parking (surcharge)
    • Limited parking
    • Airport shuttle (surcharge)

    Recent reviews

    Exceptional 9.4 From 376 reviews

    The Ritz-Carlton, Cancun
    Exceptional10.0
    Top Hotel
    Wonderful stay and superb service
    Amalia, ie3 night romance trip
    The Ritz-Carlton, Cancun
    Exceptional10.0
    Outstanding service!
    Thomas, us5 night trip
    The Ritz-Carlton, Cancun
    Very Good8.0
    Need to update photo of waterview rooms.
    Staff could not do enough. Would definitely return. When booking, the photos of waterview rooms on this site are not accurate. They are showing you waterFRONT views. Waterview will give you buildings, pool and water. There is definitely a difference.
    A Traveller, us5 night trip
    The Ritz-Carlton, Cancun
    Very Good8.0
    The hotel is excellent but Mexico is not a safe pl
    The Mexican tourism office needs to work on regulations to improve traveling safety. The corruption is rampant and very obvious. Any traveling arrangements should be made through a trusted hotel or agency.
    mirta, us3 night trip
    The Ritz-Carlton, Cancun
    Very Good8.0
    Great hotel
    Great hotel
    Isidoro, mx2 night romance trip

    See all reviews

    The Ritz-Carlton, Cancun

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