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All properties in Cancun, Quintana Roo, Mexico
1 room, 2 adults

The Ritz-Carlton, Cancun

5-star5 stars
Retorno del Rey No. 36, Cancun, QROO, 77500, Mexico

Upscale beachfront resort with spa, near Luxury Avenue Shopping Mall
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Restrictions related to your trip

Mexico may have travel restrictions in place due to COVID-19. 

  • Perfect location on a beautiful beach. Comfortable room and great pool. The table service…Jan 20, 2021
  • Clean, well maintained and excellent, helpful staff; knock out beach and view. Jan 3, 2021

The Ritz-Carlton, Cancun

from €532
  • Room, 1 King Bed, Balcony, Ocean View
  • Room, 1 King Bed, Non Smoking, Balcony
  • Club Room, 1 King Bed, Balcony, Ocean View
  • Suite, 1 Bedroom, Non Smoking, Balcony
  • Club Room, 1 King Bed, Balcony, Oceanfront
  • Club Room, 2 Double Beds, Balcony, Ocean View
  • Room, 2 Double Beds, Balcony, Ocean View
  • Room, 2 Double Beds, Non Smoking, Balcony
  • Club Room, 2 Double Beds, Balcony, Oceanfront
  • Club Suite, 1 Bedroom, Balcony, Ocean View
  • Club Suite, 1 Bedroom, Balcony, Oceanfront
  • Club Suite, 1 Bedroom, Non Smoking
  • Suite, 1 Bedroom, Balcony, Ocean View
  • Club Suite, 3 Bedrooms, Non Smoking, Oceanfront (Cobalt Suite, Club Level)
  • Presidential Suite, 1 Bedroom, Non Smoking (Ritz-Carlton, Club Level)

What’s around The Ritz-Carlton, Cancun

Landmarks

  • In Zona Hotelera
  • Aquaworld - 17 min walk
  • Cancun Interactive Aquarium - 23 min walk
  • La Isla Shopping Mall - 26 min walk
  • Luxury Avenue Shopping Mall - 11 min walk
  • Delfines Beach - 2.4 mi / 3.8 km
  • El Rey Ruins - 2.8 mi / 4.4 km
  • Cancun Convention Center - 3.2 mi / 5.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 19 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 365 rooms
  • This hotel is arranged over 9 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • Mexico may have travel restrictions in place due to COVID-19.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Internet

  • WiFi in public areas*

  • WiFi and wired Internet access in rooms*

Transport

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Wheelchair-accessible parking on site

  • Onsite parking limited

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
  • Supervised childcare/activities (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 8 restaurants
  • 2 bars/lounges
  • Coffee shop/café
  • Beach bar
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Fitness classes on site
  • Pilates classes on site
  • Surfing/boogie boarding on site
  • Tennis lessons on site
  • Yoga classes/instruction on site
  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Kayaking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Skydiving nearby
  • Snorkeling nearby
  • Water skiing nearby
  • Windsurfing nearby
Working away
  • Business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 290626
  • Conference space size (meters) - 27000
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built - 1993
  • Elevator
  • Safe-deposit box at front desk
  • Garden
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Assistive listening devices in meeting rooms
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Closed captioned TV
  • Grab bar - near toilet
Languages Spoken
  • English
  • German
  • Japanese
  • Russian
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
Things to enjoy
  • Balcony or patio
Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
Be entertained
  • 42-inch LCD TV
  • Pay movies
  • Cable TV channels
  • IPod docking station
Stay connected
  • Desk
  • WiFi (surcharge)
  • Phone
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

The Ritz-Carlton Spa has 8 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a spa tub.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Dining

The Club Grill - Overlooking the pool, this fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available.

Fantino - Overlooking the ocean, this fine-dining restaurant serves dinner only. A children's menu is available. Open select days.

Casitas - This beach restaurant specializes in seafood and serves dinner only. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.

The Culinary Center - This beachfront theme restaurant serves lunch and dinner. Reservations are required. Open select days.

El Cafe Mexicano - This poolside family restaurant serves breakfast, brunch, and lunch. A children's menu is available.

Recreation

On Site

  • Fitness facilities
  • Outdoor tennis courts -
  • Sauna
  • Spa tub
  • Steam room
  • Tennis on site
  • Fitness classes on site
  • Pilates classes on site
  • Surfing/boogie boarding on site
  • Tennis lessons on site
  • Yoga classes/instruction on site

Nearby

  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Kayaking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Skydiving nearby
  • Snorkeling nearby
  • Water skiing nearby
  • Windsurfing nearby

The Ritz-Carlton, Cancun’s small print

Also known as

  • Cancun Ritz-Carlton
  • The Ritz Carlton, Cancun
  • The Ritz-Carlton, Cancun Resort
  • The Ritz-Carlton, Cancun Cancun
  • The Ritz-Carlton, Cancun Resort Cancun
  • Ritz-Carlton Cancun
  • Ritz-Carlton Hotel Cancun
  • Ritz-Carlton Cancun Hotel
  • Ritz-Carlton Cancun Hotel Cancun
  • Cancun Ritz Carlton
  • Ritz Cancun
  • Ritz-Carlton Cancun Resort
  • The Ritz Carlton Cancun

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests under 16 years old are not allowed in the spa.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Guests are provided with hand sanitizer; guests can access their rooms with a mobile device; masks are required in public areas.

This property affirms that it follows cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: USD 1.34 per accommodation, per night
  • Resort fee: USD 50 per accommodation, per night

Optional extras

Rollaway beds are available for USD 50.0 per night

Buffet breakfast is offered for an extra charge of USD 36 for adults and USD 18 for children (approximately)

Airport shuttle service is offered for an extra charge of USD 150.00 per vehicle (roundtrip)

WiFi is available in guestrooms for USD 18.00 per day (rates may vary)

WiFi is available in public areas for USD 18.00 per day (rates may vary)

Wired Internet access is available in guestrooms for USD 18.00 per night (rates may vary)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for The Ritz-Carlton, Cancun

  • Does The Ritz-Carlton, Cancun offer free cancellation for a full refund?
    Yes, The Ritz-Carlton, Cancun does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at The Ritz-Carlton, Cancun?
    This property confirms that disinfectant is used to clean the property and guests are provided with hand sanitizer. Please note that this information has been provided by our partners.
  • Is there a pool at The Ritz-Carlton, Cancun?
    Yes, there are 3 outdoor pools.
  • Are pets allowed at The Ritz-Carlton, Cancun?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at The Ritz-Carlton, Cancun?
    You can check in from 3:00 PM - anytime. Check-out time is noon.
  • Are there restaurants at or near The Ritz-Carlton, Cancun?
    Yes, there are 8 onsite restaurants, featuring alfresco dining, seafood, and ocean views. Nearby restaurants include Puerto Madero (4-min walk), Harry's (5-min walk), and Mare by Cenacolo (5-min walk).
  • Is airport shuttle service offered by The Ritz-Carlton, Cancun?
    Yes, an airport shuttle is available. The charge is USD 150.00 per vehicle roundtrip.
  • Is there an onsite casino at The Ritz-Carlton, Cancun?
    No, this resort doesn't have a casino, but PlayCity Casino (14-min drive) and Royal Yak Casino and Sports Book (15-min drive) are both nearby.
  • What is there to do near The Ritz-Carlton, Cancun?
    Recommended spots to visit include Luxury Avenue Shopping Mall (11-min walk) and Aquaworld (0.9 mi), along with Cancun Interactive Aquarium (1.2 mi) and La Isla Shopping Mall (1.3 mi).

Recent reviews

Superb 9.0 From 689 reviews

Exceptional 10.0
Excellent Service
Everything was excellent except for dinners. Staff was very attentive and friendly.
Mark, us7 night trip
Exceptional 10.0
Very clean staff was nice all around great place to stay
us4 night family trip
Exceptional 10.0
Beautiful beach! Staff was very nice and welcoming. Pleasant stay.
Mariana, us5 night family trip
Exceptional 10.0
We had an awful experience at another resort nearby. The Ritz fixed that problem in a heartbeat. Comfortable beds and pillows. It was quiet. The staff was top notch. We highly recommend the Ritz Carlton.
Jamison, us2 night romance trip
Exceptional 10.0
Excelente hotel para relajarte. Su personal amable y atentos siempre para ayudar.
us7 night romance trip
Exceptional 10.0
Great service a bit expensive will definitely stay there again. Loved it
us5 night family trip
Exceptional 10.0
Excellent Service and 5 stars experience. Highly recommended
Aliuska, us4 night family trip
Very Good 8.0
The food and people was really helpful I felt safe knowing the covid issues
Sani, us4 night family trip
Exceptional 10.0
exelente el servicio de todo el staff. el hotel muy comodo y con todas las medidas sanitarias muy adecuadas.
R.L.Alatorre, us6 night family trip
Exceptional 10.0
Over the top service, great beach, great rooms, great food.
B, us10 night romance trip

The Ritz-Carlton, Cancun