JW Marriott Gold Coast Resort & Spa

Photo gallery for JW Marriott Gold Coast Resort & Spa

Primary image
Beach nearby, white sand, beach umbrellas, beach towels
Beach nearby, white sand, beach umbrellas, beach towels
Beach nearby, white sand, beach umbrellas, beach towels
2 outdoor pools, pool cabanas (surcharge), pool umbrellas

Overview of JW Marriott Gold Coast Resort & Spa

JW Marriott Gold Coast Resort & Spa

5.0 star property
5-star beach hotel with pool bar, near Surfers Paradise Beach

9.0/10 Superb

977 verified Hotels.com guest reviews

Guests rated location

  • Safe80 positive mentions
  • Walkable80 positive mentions
  • Convenient66 positive mentions
  • Dining options60 positive mentions
  • Quiet60 positive mentions

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
The price is €256
Price available on 17/07/2022
Map
158 Ferny Avenue, Surfers Paradise, QLD, 4217
Main amenities
  • Daily housekeeping
  • Marina
  • Near the beach
  • 3 restaurants and 2 bars/lounges
  • 2 outdoor pools and 2 spa tubs
  • Lazy river
  • Breakfast available
  • 2 outdoor tennis courts
  • Fitness centre
  • Beach umbrellas
  • Beach towels
  • Valet parking
For families
  • Children stay free
  • Free cots/infant beds
  • Supervised childcare
  • Playground on site
  • Connecting/adjoining rooms available
  • Private bathroom
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • In Surfers Paradise
  • Surfers Paradise Beach - 6 min walk
  • Slingshot - 8 min walk
  • Chevron Renaissance - 12 min walk
  • Cavill Avenue - 14 min walk
  • SkyPoint Observation Deck - 22 min walk
  • Broadwater Parklands - 38 min walk
  • Budds Beach - 1 min drive
  • Draculas Haunted House - 1 min drive
  • Tedder Avenue - 1 min drive
  • Surfers Paradise Beachfront Markets - 2 min drive

Getting around

  • Gold Coast, QLD (OOL-Coolangatta) - 37 min drive
  • Helensvale Station - 21 min drive
  • Varsity Lakes Station - 24 min drive
  • Pimpana Ormeau Station - 24 min drive
  • Airport shuttle (surcharge)

About this property

JW Marriott Gold Coast Resort & Spa

At JW Marriott Gold Coast Resort & Spa, you can spend time at the beach enjoying the shade from a beach umbrella, plus you'll be within a 10-minute walk of Surfers Paradise Beach and Slingshot. There's fun for everyone with the 2 outdoor pools and lazy river, and guests can also take advantage of a fitness centre and 2 hot tubs. Citrique, one of 3 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, a marina and a poolside bar. Fellow travellers say good things about the pool and helpful staff.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Guest accommodations are accessible via mobile device
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 223 rooms
  • Arranged over 28 floors

Arriving/Leaving

  • Check-in time from 3 PM until midnight
  • Express check-in/out
  • Minimum check-in age – 18
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding
  • Supervised childcare

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi in rooms

Parking

  • Covered on-site self-parking (AUD 24 per day; includes in/out privileges)
  • Covered on-site valet parking (AUD 35 per day; includes in/out privileges)
  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site
  • Height restrictions apply for on-site parking
  • Off-site parking nearby (AUD 5 per day)

Transfers

  • Airport shuttle*

Other information

  • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • 3 restaurants
  • 2 bars/lounges
  • Poolside bar
  • 24-hour room service

Taking the kids

  • Children stay free
  • Water slide
  • Lazy river
  • Playground
  • Supervised childcare
  • Children's menu
  • Children's games

What to do

  • Basketball
  • Snorkelling
  • Shopping
  • Beach nearby
  • Bike rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Scuba-diving nearby
  • Scooter/moped hire nearby
  • Segway hire/tours nearby

Working away

  • Business centre
  • 11 meeting rooms
  • Computer station
  • Conference centre (1445 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Umbrellas
  • Pool cabanas (surcharge)
  • Beach towels
  • Beach umbrellas
  • Bike storage
  • Pool loungers
  • Pool umbrellas
  • Water sports equipment

Facilities

  • Built in 1992
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas
  • Fitness centre
  • 2 outdoor pools
  • Bike parking
  • Lazy river
  • Marina
  • 2 hot tubs
  • 2 outdoor tennis courts
  • Water slide

Accessibility

  • Wheelchair accessible
  • Braille/raised signage
  • Lift
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Close-captioned TV
  • Lowered peephole/view port in door
  • Lowered locks/deadbolt
  • Wheelchair-width doorways
  • Well-lit path to entrance
  • Step-free path to entrance

Languages spoken

  • Bulgarian
  • Chinese (Mandarin)
  • Dutch
  • English
  • Filipino
  • French
  • German
  • Hindi
  • Italian
  • Japanese
  • Korean
  • Macedonian
  • Portuguese
  • Russian
  • Spanish
  • Vietnamese

Room amenities

Be entertained

  • 42-inch LCD TV
  • Premium cable channels
  • Films for purchase

Home comfort

  • Climate-controlled air conditioning and heating
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone

Food and drink

  • Champagne service

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Recycling
  • Mobile key entry
  • LED light bulbs
  • Restaurant dining guide

Special features

Dining

Citrique – Overlooking the pool and garden, this restaurant specialises in international cuisine and serves breakfast, lunch and dinner. A children's menu is available. Reservations are required.
Misono – Overlooking the garden, this restaurant specialises in Japanese cuisine and only serves dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required. Open selected days.
Chapter & Verse – Overlooking the pool and garden, this family restaurant specialises in local cuisine and serves lunch and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.
Pool Pavillion – This poolside bar serves lunch and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Whisky Bar – This bar specialises in Japanese cuisine. Open selected days.

Fees & policies

Refundable deposits

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Deposit: AUD 100 per accommodation, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of AUD 49.50 for adults and AUD 25 for children (approximately)
  • Airport shuttle service is offered for an extra charge
  • Late checkout can be arranged for an extra charge (subject to availability, amount varies)
  • Credit card charges are subject to an extra charge of 1.5 per cent

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for AUD 75.0 per night

Parking

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Covered self-parking costs AUD 24 per day with in/out privileges
  • Covered valet parking costs AUD 35 per day with in/out privileges
  • Parking is available nearby and costs AUD 5 per day
  • Parking height restrictions apply

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser; guests can access their rooms with a mobile device.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property accepts credit cards and cash.

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Also known as

Surfers Paradise Marriott Resort Hotel
Surfers Paradise Marriott Resort
Surfers Paradise Marriott Hotel Surfers Paradise
Surfers Paradise Marriott Resort And Spa
Surfers Paradise Marriott Resort & Spa Gold Coast
Marriott Surfers Paradise Hotel
Jw Marriott Gold Coast & Spa
Surfers Paradise Marriott Resort Spa
JW Marriott Gold Coast Resort & Spa Hotel
JW Marriott Gold Coast Resort & Spa Surfers Paradise
JW Marriott Gold Coast Resort & Spa Hotel Surfers Paradise

Frequently asked questions

Overall score and ratings

9.0

Superb

9.0/10

Cleanliness

9.2/10

Staff & service

9.1/10

Amenities

8.9/10

Property conditions & facilities

9.0/10

Eco-friendliness

10/10 Exceptional

Best Ever
Absolutely amazing, the staff were so kind and very helpful. Love this place. We will definitely be back
Eryn, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing hotel for a family break, staff all super friendly and helpful and the children are really taken care of. Brilliant pool with lots of different areas to explore. Great location, only two stops on the tram from Cavill Avenue so plenty to do on your doorstep but also peaceful at night away from the main drag. We will definitely be back.
Stacey, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Rony, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Kwok Keung, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

WENDY, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Paying for parking is a little steep Considering the cost of the room for 1 night .
Michael, 1-night romance trip
Verified Wotif guest review

4/10 Fair

The bed was sooo soft I couldn’t sleep. Had to sleep on the floor. No extra quilts or blankets of any sort in the cupboards. Placed 2 bath towels over me. Ordered breaky in, and the eggs for the Eggs Benedict were underdone. Both of us couldn’t eat our breaky. Just left it, and departed. The bathroom was excellent.
Paul, 1-night romance trip
Verified Wotif guest review

8/10 Very good

We stayed on level 11 and across from our room there was a utility cupboard of some description which emitted a high pitch beeping for extended periods of time which become unbearable. We complained three times and three times staff advised they were sending up maintenance workers to look at it. I was really disappointed as you spend quite a bit of money to stay at such a luxury hotel and this was definitely far from relaxing. The only other negative from the experience was quality of toiletries. The hotel projects an eco friendly and locally sourced ethos, which is probably why they were also spruiking Ecoya products in the lobbby (from my understanding I believe they are Australian made), however, all their toiletries are cheap made in China products. I would absolutely expect from a luxury hotel to have luxury toiletries to match, even some cool local eco-luxe items, to match their ethos. The positives were many. All the staff were so friendly, the atmosphere was palatial, the pools were fantastic. The Citrique breakfast buffet was well worth the money. We will be back baby!
Ashlie, 2-night family trip
Verified Wotif guest review

6/10 Good

Been coming here for 15 years and just didn’t seem to be at the same standard it use to be. Our room didn’t get cleaned everyday, like they use too. We also waited over 30 mins for our drinks to be brought out to us by the pool, I understand it was busy but it would of been quicker for us to just go straight to the bar and order like what everyone around us was doing. The overall service just isn’t at the same level it use to be which is a shame, and with all the renovations which have occurred we were expecting it to be even better. Hopefully it was just a once off, will try once more but if experience is the same, it’s definitely not worth the money and more.
Ryan, 2-night family trip
Verified Wotif guest review

10/10 Exceptional

Steve, 2-night trip
Verified Wotif guest review