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3.5-star hotel in Charlotte with outdoor pool and restaurant
Lied about amenities in the room.
Jan 17, 2021
Stayed here for a layover (just one night). Staff was very friendly. Needed to get to…
Nov 12, 2020
This property advises that it adheres to CleanStay (Hilton) cleaning and disinfection practices.
Remember, collect 10 stamps, get 1 reward* night
Breakfast costs between USD 5 and USD 15 for adults, and USD 5 and USD 15 for children (approximately)
Pets are allowed for an extra charge of USD 50.00 per pet, per stay
Service animals exempt from feesThe property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Noise-free guestrooms cannot be guaranteed.
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Personal protective equipment, including masks, will be available to guests.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.
Contactless check-in and contactless check-out are available.
Individually-wrapped food options are available for breakfast, lunch, and dinner.
Each guestroom is kept vacant for a minimum of 24 hours between bookings.
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
For transfers, guests must contact the property before arrival at the number on the booking confirmation.
This property accepts credit cards, debit cards, and cash.
We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.
Juliana, 1 night trip, Dec 16, 2020
Verified Hotels.com guest review
Only challenge was with the schedule of the airport shuttle where to get the pick up it was an hour delay caused by schedules for pilots taking priority; then in the morning, after assurances that we were good to go for 6:30am we still heard the front desk clerk having to juggle priorities because of UPS pilots after I told him that we needed to keep our time slot due to it being an international flight. So while the front desk did their very best, and the shuttle drivers were both very friendly and helpful, the issue is with the schedule when only one shuttle is running I guess.
Elizabeth, 1 night trip, Oct 22, 2020
Verified Hotels.com guest review
Michael at the front desk went out of his way to help us in any way possible. We were on a layover due to restricted flights, and the hotel actually sent their shuttle to get us at the airport. The hotel is very nice and well above what it cost to stay there.
Robert, 1 night trip, Sep 25, 2020
Verified Hotels.com guest review
WARNING DOOR LOCKS AT 8:00 pm—Check in does not monitor for arriving guests. My hotel room was great. Clean and comfortable. The hotel was very quiet and it could have been an excellent stay. Unfortunately, The check-in process was awful—NOT what I expect from a Hilton Hotel stay. I arrived at my hotel at 8:15 pm to find the doors locked. Surprising, but not a big deal UNLESS you can’t get inside the hotel where you have prepaid for a room. There as a number on the door to call to unlock the door. I called the number twice and got a recording of press 2 if...press 3 if.... 😡. It took me over 8 minutes of calling (timed by my cell phone), knocking on the door, and waving to guests to get in the hotel. The 1st guest in the lobby tried To help without success (more on that later). Several minutes later a 2nd guest saw me knocking and came to investigate. I pointed to the door and my phone. She realized the problem and went to reception to get help. A clerk finally came and let me in but argued with me that I was supposed to call for the locked door. I replied, I called and was still on hold— she turned her back to me and walked away. NO APOLOGY !! The worst part of my experience—the first guest later saw me in the hall and asked “She finally let you in? I told her you were out there but she said her phone didn’t ring”. He told me he asked her “do you think I am lying? There is a woman outside! “ THE CLERK NEVER WENT TO THE DOOR TO INVESTIGATE!!!
Grace, 1 night trip, Sep 18, 2020
Verified Hotels.com guest review
It was nice, just bugs in the lamps
Shaterika, 2 night trip, Sep 5, 2020
Verified Hotels.com guest review
Staff was welcoming and very responsive. Also the room was clean and comfortable. I would definitely stay again in the future.
Tee, 2 night romance trip, Sep 5, 2020
Verified Expedia guest review
Wonderful hotel experience! Definitely an upgrade for me! You get class for an affordable price! The whole hotel and room was pristine! I loved that they allowed early check in for me, since I was coming off work from the previous night to stay there. Next time I’m in Charlotte, I will return!
Tanisha, 1 night trip, Aug 22, 2020
Verified Expedia guest review
What I liked was that the staff was very friendly, my room was very clean and the rate was amazing. What I did not like was some of the guest on my floor, smoked weed the entire time I was there. The smell was very loud in the halls.
Shericca, 2 night business trip, Aug 22, 2020
Verified Orbitz guest review
Very clean and sanitized very well, did not come in contact with anyone else only the desk clerk. Good stay would definitely stay again
Robert, 1 night romance trip, Aug 17, 2020
Verified Expedia guest review
Very good. Very clean room. Comfortable bed. Could have used a microwave but bad otherwise.
mark, 1 night trip, Aug 1, 2020
Verified Hotels.com guest review
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