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Hilton Garden Inn Ottawa Downtown

3-star hotel with indoor pool, near Supreme Court of Canada

  • Free WiFi
From
€83

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  • Room, 1 King Bed, River View - Living Area
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361 Queen Street, Ottawa, K1R 0C7, ON, Canada
8.6.Fabulous.
  • Great place & location.

    Oct 23, 2021

  • Business trip. Second time staying there. Slow check-in with not enough staff working.…

    Oct 15, 2021

See all 520 reviews

Official standards

This property advises that it adheres to CleanStay (Hilton) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Contactless check-in is available
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Convenient
Safe
Quiet
Easy parking
  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking

Property highlights

Main amenities

  • 175 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • 1 indoor pool
  • Breakfast available
  • Fitness center

For families

  • Microwave
  • Refrigerator
  • Private bathroom
  • Television
  • Free toiletries
  • Terrace

What’s around

  • In Downtown Ottawa
  • Parliament Hill - 13 min walk
  • Canadian War Museum - 18 min walk
  • University of Ottawa - 21 min walk
  • Byward Market Square - 21 min walk
  • Canadian Museum of History - 23 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Room, 1 King Bed (Small)
  • Signature Room, 2 Queen Beds
  • Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)
  • Deluxe Room, 1 King Bed
  • Signature Room, 1 King Bed
  • Room, 1 King Bed, River View
  • Deluxe Room, 2 Queen Beds, Non Smoking
  • Room, 1 King Bed (Drinks & Snacks)
  • Room, 2 Queen Beds, Non Smoking (Drinks & Snacks)

What’s around

Landmarks

  • In Downtown Ottawa
  • Parliament Hill - 13 min walk
  • Canadian War Museum - 18 min walk
  • University of Ottawa - 21 min walk
  • Byward Market Square - 21 min walk
  • Canadian Museum of History - 23 min walk
  • National Gallery of Canada - 23 min walk
  • Rideau Canal - 38 min walk
  • Supreme Court of Canada - 5 min walk
  • Casino du Lac Leamy - 3.1 mi / 4.9 km

Getting around

  • Ottawa International Airport (YOW) - 14 min drive
  • Ottawa, ON (XDS-Ottawa Train Station) - 6 min drive
  • Ottawa Station - 6 min drive
  • Ottawa Fallowfield Station - 16 min drive
  • Bayview Station - 22 min walk
map
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361 Queen Street, Ottawa, K1R 0C7, ON, Canada

At a glance

Hotel size

  • This hotel has 175 rooms
  • This hotel is arranged over 10 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon
  • Express check-in

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check in instructions

Front desk staff will greet guests on arrival.

Required at check in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 19
  • Minimum Spring Break check-in age is 19

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • Pets allowed*
  • 2 per room (up to 50 lbs)

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Covered onsite self parking (CAD 25.00 per night; includes in/out privileges)
  • Wheelchair-accessible parking on site
  • Height restrictions apply for onsite parking

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • Room service (during limited hours)
  • Coffee/tea in a common area

Things to do

  • Number of indoor pools - 1
  • Fitness facilities
  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Cross-country skiing nearby

Working away

  • 24-hour business center
  • Business center
  • Number of meeting rooms - 9
  • Computer station

Services

  • 24-hour front desk
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • Number of buildings/towers - 1
  • Year Built - 1977
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Fireplace in lobby

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchairs available on site
  • Doorbell/telephone notification

Languages Spoken

  • English
  • Filipino
  • French
  • Hindi
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding available
  • Down comforter
  • Blackout drapes/curtains

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer

Be entertained

  • 50-inch flat-screen TV
  • Pay movies
  • Satellite TV channels

Stay connected

  • Free newspaper
  • Free WiFi
  • Free local calls

Food and drink

  • Refrigerator
  • Microwave

More

  • Daily housekeeping

Special features

Dining

Tulip Restaurant & Bar - This restaurant serves dinner only.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of CAD 20.95 for adults and CAD 10.48 for children (approximately)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

PetsPay at property

  • Pets are allowed for an extra charge of CAD 50 per accommodation, per stay (maximum CAD 70 per stay)
  • Service animals exempt from fees

ParkingPay at property

  • Covered self parking costs CAD 25.00 per night with in/out privileges
  • Parking height restrictions apply

Pool, spa & gym (if applicable)Pay at property

  • Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Policies

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and debit cards. Cash is not accepted.

Also known as

  • National Ascend Collection
  • National Ascend Collection Ottawa
  • National Hotel Ascend Collection hotel
  • National Hotel Ascend Collection hotel Ottawa
  • Hilton Garden Inn Ottawa Downtown Hotel
  • Hilton Ottawa Downtown Ottawa
  • Hilton Garden Inn Ottawa Downtown Hotel
  • Hilton Garden Inn Ottawa Downtown Ottawa
  • Hilton Garden Inn Ottawa Downtown Hotel Ottawa

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Hilton Garden Inn Ottawa Downtown does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs CAD 25.00 per night.
  • Yes, there's an indoor pool.
  • Yes, pets are welcome, with a limit of 2 per room and maximum weight of 50 lbs per pet. There's a charge of CAD 50 per accommodation, per stay. Service animals are exempt from fees.
  • You can check in from 3:00 PM - anytime. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and contactless check-in and check-out are available.
  • Yes, there's an onsite restaurant, Tulip Restaurant & Bar. Nearby restaurants include Green Rebel (4-min walk), Orchid Sushi (4-min walk), and Festival Japan (4-min walk).
  • No, this hotel doesn't have a casino, but Casino du Lac Leamy (6-min drive) and Rideau Carleton Raceway (18-min drive) are both nearby.
  • Have fun with nearby activities like cycling and hiking, and practice your swing on the nearby golf course. Enjoy a swim in the indoor pool or use the hotel's other amenities, which include a fitness center.
8.6.Fabulous.
  • 6.0.Good

    Just average

    Bed and pillows not very comfortable. Breakfast not inspiring, always been included any other Hilton. Great shower though.

    Karen, 4 night trip, Oct 3, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Room A+, Breakfast D-

    Overall, very good experience. One issue, breakfast buffet failed. Cold pancakes, cold scrambled eggs. Pastries were dry, stale.

    Peter, 2 night trip with friends, Oct 1, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Moving my daughter to Ottawa University

    CYNTHIA, 2 night family trip, Sep 4, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great stay.

    Mason, 2 night family trip, Sep 3, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    Could not accommodate my request for housekeeping!

    Extremely disappointed. HGI must be painfully aware of the shoddy sound-proofing in the rooms to state that they can’t guarantee minimal noise-insulation in their policies. Also, explicitly stated on a sticker in the washroom that they only offer housekeeping upon request-the excuse being that they want to ensure a disturbance free stay...then what’s the point of providing a “do not disturb” door sign if they do not routinely clean anyway? When I did call front desk to request that our rooms be cleaned, I was told that they were “too busy” as the property was fully booked that night. I’m completely bereft of words. Parking is indoors so be mindful of that if you own a truck.

    Aimee, 3 night family trip, Sep 3, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    No wow to this Hotel for me !

    The staff was courteous and followed company policy to the letter.At first glance the room was clean but at a closer look cleaning could have been more thorough. Perfect location to visit downtown Ottawa.

    Therese, 2 night trip, Aug 27, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Very satisfactory

    1 night family trip, Aug 26, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great

    Paul Edward Bailye, 1 night business trip, Aug 26, 2021

    Verified Expedia guest review

  • 8.0.Very Good

    Good hotel

    I do like the hotel. Very clean and location is very central. Great to walk to parliment and byward market. Parking is $25 per day. Garage is very clean. The front desk staff Lina is friendly but messed up my reservation. Other front desk staff not friendly and doing the job. The cleaning staff and restaurant and security staff are all very friendly and amazing. They are way friendier and helpful than front desk staff.

    Kitty, 2 night family trip, Aug 25, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Just Nice! Good location.

    Paul, 1 night trip with friends, Aug 22, 2021

    Verified Expedia guest review

See all 520 reviews