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Sheraton Grand Chicago Riverwalk

Photo gallery for Sheraton Grand Chicago Riverwalk

Front of property
Indoor pool, open 7:00 AM to 10:00 PM, pool loungers
Down duvets, pillow-top beds, in-room safe, desk
View from room
Room, 1 King Bed, Non Smoking | Down duvets, pillow-top beds, in-room safe, desk

Overview of Sheraton Grand Chicago Riverwalk

Sheraton Grand Chicago Riverwalk

4.0 star property
Riverfront hotel with 3 restaurants, near Michigan Avenue

8.4/10 Very good

1,027 verified Hotels.com guest reviews

Popular amenities

  • Parking available
  • Pool
  • Internet access
  • Free WiFi
  • Pet-friendly
  • Gym
The price is €174
Price available on 10/02/2023
Map
301 E North Water St, Chicago, IL, 60611

Room options

About this area

What's nearby

  • In Downtown Chicago
  • Michigan Avenue - 6 min walk
  • Grant Park - 10 min walk
  • Millennium Park - 11 min walk
  • Chicago Theatre - 12 min walk
  • Navy Pier - 13 min walk
  • Chicago Riverwalk - 13 min walk
  • Art Institute of Chicago - 16 min walk
  • Willis Tower - 29 min walk
  • Soldier Field - 42 min walk
  • Lake Michigan - 7 min drive

Getting around

  • Chicago Midway Airport (MDW) - 30 min drive
  • Chicago O'Hare International Airport (ORD) - 40 min drive
  • Chicago, IL (PWK-Chicago Executive) - 49 min drive
  • Chicago 18th Street Station - 3 min drive
  • Millennium Station - 12 min walk
  • Chicago Van Buren Street Station - 21 min walk
  • Grand Station (Red Line) - 12 min walk
  • State Station - 12 min walk
  • Randolph-Wabash Station - 13 min walk

Restaurants

  • Lizzie McNeill‘s Irish Pub - 2 min walk
  • American Craft Kitchen & Bar - 5 min walk
  • Niu Japanese Fusion - 6 min walk
  • Howells & Hood - 6 min walk
  • Yolk - 6 min walk

About this property

Sheraton Grand Chicago Riverwalk

Sheraton Grand Chicago Riverwalk puts you in a great location, within a 15-minute walk of Navy Pier and Michigan Avenue. The indoor pool is a great spot to take a dip, and guests can grab a bite to eat at Shulas Steak House, one of 3 restaurants, which serves American cuisine and is open for dinner. Other highlights at this upmarket hotel include 2 bars/lounges, a 24-hour fitness centre and a fitness centre. Fellow travellers like the location and sightseeing. The property is only a short walk to public transportation: Grand Station (Red Line) is 12 minutes and State Station is 12 minutes.

Languages

English, French, German, Italian, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)
Follows the industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 1218 rooms
  • Arranged over 34 floors

Arriving/Leaving

  • Check-in time from 4:00 PM until midnight
  • Express check-out available
  • Late check-in subject to availability
  • Minimum check-in age – 21
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Up to 2 children (17 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets allowed (dogs only, 1 per room, up to 75 lb per pet)*
  • Service animals welcome
  • Restrictions apply*

Internet

  • Free WiFi in public areas
  • WiFi in rooms*

Parking

  • On-site self-parking (USD 65 per day; includes in/out privileges)
  • Height restrictions apply for on-site parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 6:30 AM–11:30 AM
  • 3 restaurants
  • 2 bars/lounges
  • Coffee shop
  • Shared microwave
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Local/corner shop

What to do

  • Beach nearby
  • Golfing nearby

Working away

  • Business centre
  • 43 meeting rooms
  • Computer station
  • Conference space (125000 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • 24-hour fitness centre
  • An indoor pool

Accessibility

  • Braille/raised signage
  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible
  • Wheelchair-accessible path of travel
  • Assistive listening devices available
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Closed-captioned TV
  • Lowered plug sockets in bathroom
  • Lowered view port in door
  • Lowered locks/deadbolt
  • Low-height worktop and sink
  • Height-adjustable showerheads
  • Grab bar near toilet
  • Lever door handles
  • Well-lit path to entrance
  • Step-free path to entrance
  • Deep-pile carpet in room

Languages

  • English
  • French
  • German
  • Italian
  • Portuguese
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels
  • Netflix
  • Films for purchase

Home comfort

  • Climate-controlled air conditioning and heating
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Down duvet
  • Blackout curtains
  • Pillow-top mattress
  • Free cot/infant bed
  • Bed sheets provided

Freshen up

  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • WiFi (surcharge)
  • Phone
  • Desk chair

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Recycling

Special features

Dining

Shulas Steak House – This steakhouse specialises in American cuisine and only serves dinner. Guests can enjoy drinks at the bar.
LB Bistro and Patissere – This bistro specialises in American cuisine and serves breakfast and lunch. Open daily.
Link – This café specialises in American cuisine and serves breakfast and lunch. Open daily.
Chicago Burger Company – This restaurant specialises in American cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.
ChiBar – This bar specialises in American cuisine and serves dinner and light fare. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Destination fee: USD 20 per accommodation, per night. This fee does not apply to children under 18 years of age.

Optional extras

  • WiFi is available in guest rooms for USD 14.95 per day (rates may vary)
  • Continental breakfast is offered for an extra charge of approximately USD 29 per person
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Rollaway beds are available for USD 25.0 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 0 per pet, per day

Parking

  • Self-parking costs USD 65 per day with in/out privileges
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 10:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
<p>The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.</p><p> This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly). </p><p>This property accepts credit cards. Cash is not accepted.</p>

Also known as

Sheraton Grand Chicago Hotel
Sheraton Grand Chicago
Chicago Sheraton
Sheraton Grand Chicago
Sheraton Chicago Riverwalk
Sheraton Grand Chicago Riverwalk Hotel
Sheraton Grand Chicago Riverwalk Chicago
Sheraton Grand Chicago Riverwalk Hotel Chicago

Frequently asked questions

Does Sheraton Grand Chicago Riverwalk offer free cancellation for a full refund?
Yes, Sheraton Grand Chicago Riverwalk does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Sheraton Grand Chicago Riverwalk?
As of 4 February 2023, prices found for a 1-night stay for 2 adults at Sheraton Grand Chicago Riverwalk on 10 February 2023 start from €174, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Sheraton Grand Chicago Riverwalk?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Sheraton Grand Chicago Riverwalk?
Yes, there's an indoor pool. Guests have pool access from 7:00 AM to 10:00 PM.
Are pets allowed at Sheraton Grand Chicago Riverwalk?
Yes, dogs are welcome, with a limit of 1 per room and maximum weight of 75 lb per pet. There's a charge of USD 0 per pet, per day. Service animals are exempt from fees.
Is parking offered on site at Sheraton Grand Chicago Riverwalk?
Yes. Self-parking costs USD 65 per day.
What are the check-in and check-out times at Sheraton Grand Chicago Riverwalk?
You can check in from 4:00 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out and contactless social distancing and check-out are available.
What is there to do at Sheraton Grand Chicago Riverwalk and nearby?
Sheraton Grand Chicago Riverwalk has 2 bars and an indoor pool, as well as a 24-hour fitness centre.
Are there restaurants at or near Sheraton Grand Chicago Riverwalk?
Yes, there are 3 on-site restaurants, featuring al fresco dining and American cuisine. Nearby restaurants include American Craft Kitchen & Bar (5-min walk), Niu Japanese Fusion (6-min walk) and Howells & Hood (6-min walk).
What's the area around Sheraton Grand Chicago Riverwalk like?
Sheraton Grand Chicago Riverwalk is located by the river in Downtown Chicago, a short 13-minute walk from Navy Pier and 6 minutes' walk from Michigan Avenue. Travellers say that the area is walkable and good for shopping.

Reviews

8.4

Very good

8.7/10

Cleanliness

8.6/10

Staff & service

7.7/10

Amenities

8.4/10

Property conditions & facilities

8.3/10

Eco-friendliness

Reviews

8/10 Very good

1-night family trip
Verified Hotels.com guest review

8/10 Very good

The staff was amazing and accommodating. The heater went out at like 1am and the maintenance tech came fast and he called the front desk to make sure we had a room and bell hop and we were taken care of quickly. It was NYE weekend and they were still very kind and patient. We’ll be back!
Amber, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Karolina, 1-night family trip
Verified Hotels.com guest review

6/10 Good

BOOYONG, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Jerry, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Honor the reservation
All was well overall. My concerns were directly related to checkin and check out. My room reservation (king) wasn't honored. I had to settle for a double bed accommodation instead. I was given a complimentary breakfast daily to compensate for the error made on their part. Upon checkout, it was a fight to have my bill adjusted to reflect the "complimentary " breakfast, despite the notations made on my account. I had to point this out to several employees and yet the experience of countering the charges were made out like they were gifting me something. I was kind and patient but held firm that I was not responsible for payment of the charges to the bill as I wasn't given a refund on the charge differential related to my reservation versus what I actually received. I understood that the hotel was hosting a conference and rooms weren't plentiful. All things said, my stay was for 4 nights and I only used the "comp" breakfast twice. I can't imagine what things would have happened had they been "forced" to make adjustments to my bill 4 times instead of 2. Aside from this headache, the accommodations were fine. I certainly would stay here again, just with the insistence that my reservation room type is honored upon checking in!
4-night business trip
Verified Hotels.com guest review

8/10 Very good

ajay, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

It’s a nice place to stay. We like the view of the river.
DAVID, 1-night family trip
Verified Travelocity guest review

10/10 Exceptional

.
Maureen, 1-night trip
Verified Orbitz guest review

4/10 Fair

The hotel was very nice the staff superb. Very clean and safe. What I didn’t like about my stay was non working vendor machine had one in the whole hotel, microwave was not applicable to the room, have to leave the room and go downstairs to another level from the lobby to heat your food.
Thelma, 1-night romance trip
Verified Expedia guest review